What is the right to conduct social supervision over acts that harm the legitimate rights and intere

Knowledge points: Consumers' associations are social organizations established in accordance with the law to supervise goods and services in order to protect the legitimate rights and interests of consumers. It is worth pointing out that consumer associations are social organizations, which are different from administrative organs in that they do not have administrative coercive power, but rely on social forces to play a role in protecting the rights and interests of consumers through mediation, supervision, and social supervision.

The rights owned by consumers include the right to safety, the right to know, the right to choose, the right to fair trade, and the right to claim.

1. The right to security. Consumers have the right not to be harmed in their personal and property safety when purchasing and using goods and receiving services.

2. The right to know. Consumers have the right to know the truth about the goods they buy or use or the services they receive.

3. The right to choose. Consumers have the right to choose their own goods or services.

4. The right to fair trade. When consumers purchase goods or receive services, they have the right to obtain fair trading conditions such as quality assurance, reasonableness, and correct measurement, and have the right to refuse the forced trading behavior of business operators.

5. Right of Claim. Consumers have the right to receive compensation in accordance with the law when they suffer personal or property damage due to the purchase or use of goods or services.

Consumer Rights Protection Channels:

1. Communicate with the merchant that the consumer has purchased the problematic goods, and can negotiate with the merchant to solve it first.

2. Call 12315 to complain**, if the problem is not solved after the consumer communicates with the merchant, he can call 12315 to complain** to reflect the situation.

3. Reflect the situation to the relevant rough departments, and consumers can report the problems they encounter to the local administrative department.

4. Complaints, each large-scale shopping has a customer service department to deal with transaction disputes, and consumers can provide relevant information such as goods, chat records, and transaction records to customer service for complaints or reports.

5. Report the case in a timely manner, once encountering online shopping fraud, consumers can report to the Internet Supervision Department of the local public security bureau, and request the public security department to seize and freeze the fraudster's mobile phone and bank.

The objects of consumers' right to supervise are goods and services, and to protect consumers' rights and interests.

1. Commodity: Commodity is a hail labor product that can meet people's needs in exchange.

According to this, there are two conditions for becoming a commodity: first, the commodity must be exchanged; Second, commodities are products of labor. For example, self-grown vegetables cannot be called commodities because they are not exchanged.

A commodity is a property that can be exchanged with others, in other words, a commodity is the wealth of the source state that has ownership and can be exchanged with others. Thus, like all property, commodities have two properties of value, namely, the value of wealth relative to human needs and the value of property relative to the price paid by people to obtain it.

2. Service: Service is an economic activity that an individual or social organization does for consumers directly or by virtue of a certain tool, equipment, facilities and other economic activities, and is provided to consumers or enterprises to meet a specific demand of the other party An activity and benefit, its production may be related to material products, or may not be related, it is to add value to individuals, goods or services of other economic units, and mainly in the form of activities to show the use value or utility.

3. Consumer rights and interests

Right to fair trade: Consumers have the right to obtain fair trade conditions when purchasing goods or receiving services, and have the right to refuse the forced transaction behavior of business operators.

The right to supervise: the right to report and accuse acts that infringe on the rights and interests of consumers, and the right to criticize and make suggestions on the protection of consumers.

Consumers' associations are social organizations established in accordance with the law to supervise goods and services in society and protect the legitimate rights and interests of consumers.

Although the nature of the consumer association is a social group, it is different from the general social group, and compared with other social groups, it has distinctive characteristics:

1. Carry out work on the basis of the powers conferred by law in accordance with the functions conferred by law.

2. Initiated by the first department, approved by the first and local people at all levels.

3. The Consumer Association has no members, and protects the legitimate rights and interests of all consumers within the territory of the People's Republic of China.

4. Implement the unit director system, and the director represents the unit rather than the individual. To sum up, the consumer association is a public welfare organization initiated by the relevant departments and established in accordance with the law with the approval of the local people at all levels, and is specialized in the protection of consumer rights and interests in accordance with the seven functions conferred by the law.