My Samsung X11 touch screen is out of order and I can t use it, what should I do

According to your description:

Given the fault you described. Please bring the purchase invoice, repair card and machine to the Samsung service center, and the engineer will inspect the machine and process it.

I changed the screen for about 150 yuan.

If you contact the seller directly during the warranty period, ask him to return it to the factory for repair.

If the phone has a situation where the touch screen is not sensitive and malfunctions, it is recommended:

1.Check if the phone has a film, if there is a suggestion to cancel the screen film and try it.

2.If the touch screen of the mobile phone is completely malfunctioning, it is recommended that you restart the machine and observe it again.

3.Try to update the system version of your phone (Note: Please back up the data in your device before upgrading).

4.If it doesn't work, back up the data in your device (contacts, text messages, **, etc.) and try to restore factory settings.

If the problem persists after the above operation, it is recommended that you bring the machine, purchase invoice, and repair card to the local after-sales service center for testing.

Causes and solutions for Samsung mobile phone touch screen failure:

1. Clean the screen.

Screen static caused by drying can cause the touch screen to malfunction, so simply wipe the entire screen with your hands, or remove the protective film to clean the screen.

2. Press the lock screen button.

Sometimes the touch screen does not respond, it is not that the touch screen is out of order, but that the phone memory is insufficient and it begins to lag, press the lock screen button a few more times, and maybe it will be restored.

3. Restart your phone.

If the battery is removable, remember to cut it off. If not, wait until the warm phone returns to normal temperature before restarting.

4. Uninstall the newly installed software.

5. Keep away from magnetic fields.

If the phone's touch screen is off, check if there is any influence of magnetic fields around you, try to move away from it, and maybe it will return to normal.

6. Use at normal temperature.

The temperature environment also has a great impact on the touch screen mobile phone, the mobile phone at low temperature can not even turn on, and the high temperature may damage the mobile phone.

7. Restore factory settings to flash the machine.

Similar to the situation of mobile phone poisoning caused by the failure of the touch screen, the only way is to clean up the virus or flash the phone, at this time it is best to back up the files, and the operation is also safe and fast, so as not to cause unnecessary losses.

Hello: I'm sorry, if the touch screen fails and you can't do anything, we recommend that you go to the Samsung service center to check your phone.

Samsung Service Center Inquiry**:

1.Is it a sudden failure during use?

--If yes, press the power on and off button, and wake up from sleep.

--All brands have this problem, most of them when charging at high currents.

--Or there are sweat droplets on the TP, water droplets, etc...

It is recommended to get to the after-sales service point for inspection and maintenance.

If your mobile phone is flooded with water or liquid, it is recommended that you do not try to turn it on to prevent damage to the internal components due to a short circuit inside the machine (if the machine battery is removable, it is recommended to remove the battery). It is recommended that you bring the machine to the local Samsung after-sales service center, and the engineer will help you test, and the specific cost is subject to the test results of the service center.

Hello, according to your description, you should immediately go to the official maintenance department or the outside maintenance department to repair, immediately go to the problem.

I've seen repairers repair with alcohol wipes, you also try to get it yourself, and find the maintenance department insurance.

If you can't take screenshots on your phone, we recommend that you do the following:

1.See if it's done correctly:

1).Press and hold the home and power buttons at the same time for a few seconds (some phones press and hold the home button and the back button at the same time).

2).Palm Wipe Screenshot: Settings - (My Device Control) - Actions and Gestures (Gesture Control) - Palm Movements - Screenshot Screen - On.

Touch the side of your palm with the screen of your phone, swipe it at a constant speed to the other side of the screen to capture the screen, and keep your palm in full contact with the screen when swiping.

3).If you have a stylus on your phone and want to take a screenshot of the stylus, you need to press and hold the button on the stylus and tap the screen, and then click the check mark in the upper right corner to save the screenshot.

2.If the correct method still does not work, you need to back up important data (contacts, **, notes, etc.) and restore it to factory settings.

If the problem persists, please bring the purchase receipt, repair card and machine to the Samsung service center for inspection.

Dear Samsung users:

If the mobile phone fails to slide or touch screen, it may be caused by software or hardware problems

1. Clean the mobile phone screen, if there is a protective film, or the protective film is damaged, you can remove it;

2. Try to uninstall the recently installed third-party software.

3. Back up data (contacts, text messages, **, etc.) and try to restore factory settings.

If the problem persists, it is recommended that you bring your mobile phone, purchase invoice, and repair card to your local Samsung after-sales service center for testing.