My Lenovo phone A690 touch screen is not working, how can I do it

Dear Lenovo users, hello!

We apologize for the inconvenience.

a.Some areas of the touchscreen are malfunctioning:

1.It is recommended that you wipe and clean the screen first, and avoid stains such as sweat on your hands to eliminate external interference.

2.Please confirm whether it appears in the interface of individual third-party software, if so, it may be caused by software abnormality or compatibility, and it is recommended that you uninstall and reinstall or replace other types of software.

3.If the above operation is invalid, the failure of the touch screen itself is more likely, it is recommended that you send it to the repair site in time for processing, and you can also back up the body data and try to restore the factory settings operation before sending it for repair to see if it can be improved.

b.All areas of the touchscreen are out of order:

1.It is recommended that you wipe and clean the screen first, and avoid stains such as sweat on your hands to eliminate external interference.

2.If you have used the film on your mobile phone, it is recommended that you remove the film and try it, which is not ruled out due to the quality of the film;

3.Please confirm whether it appears in the interface of individual third-party software, if so, it may be caused by software abnormality or compatibility, and it is recommended that you uninstall and reinstall or replace other types of software.

4.If the above operations do not work, please back up the fuselage data and try to restore the factory settings.

5.If the problem still cannot be effectively solved, it may be caused by the failure of the underlying driver of the system or the touch screen itself.

Lenovo authorized repair site inquiry.

The business hours of the maintenance site are usually from 9:00 to 18:00 from Monday to Sunday, except for holidays, and the stations will be slightly adjusted according to their own operations.

Hello, it is recommended that you go to the nearest Lenovo mobile phone customer service center, and the engineer will help you detect and solve;

You can use the following link to inquire about Lenovo mobile phone service outlets.

Check it out with the service.

Hello! It is best to turn off the background software during standby time to avoid excessive power consumption. Sometimes the temperature of the capacitive screen is too high, and the touch control will fail.

If you are not at ease, it is recommended that you go to the nearest Lenovo after-sales customer service center and our engineers will help you solve the problem. Lenovo prepares Liang Chun after-sales service network slag inspection point inquiry.

The touch screen is broken, if you are in the warranty, go to the warranty, not in the warranty, you can only repair it yourself.

You can first correct the screen in the correction software that comes with the mobile phone, if it doesn't work, the touch screen is broken, and it will cost RMB.

If it's broken, go to the after-sales service, if it's in the insurance, you'll be cheaper.