How can the vivo phone crash, what to do if the vivo phone crashes

Hello! We apologize for the inconvenience, but we recommend that you try the following:

Pull down the status bar of the phone, click one-click acceleration (one-click cleanup) or enter the program management of the desktop, close the background program, clear the cache file to increase the available memory, and avoid the phone crashing when the memory is insufficient.

You can learn about it: vivo host performance failure non-human damage within 7 days, the national three-guarantee method is 15 days of replacement, vivo mobile phone after-sales policy is better than the national three-guarantee policy, for 30 days of replacement, 1 year of free maintenance.

Here's how to try it out:

1. Press and hold the power button for 30 seconds to try it.

2. Shuangqing try: Press and hold the lock screen button for 10 seconds to restart the phone, then press and hold the lock screen key and the volume plus key at the same time, when the vivo interface appears for the first time, release the lock screen button and continue to press and hold the volume plus key until you enter recovery mode, first.

Select Wipe Data Factory Reset to erase all data from factory reset; wipe cache

partition clears the cache. Wait for the interface to jump, and then select Reboot System Now

Restart the phone can be Oh (Chinese recovery can choose to clear data), this method is suitable for not entering the mobile phone desktop normally.

3. If you still can't turn on normally, it is recommended to go to our local after-sales service center to test your mobile phone: the address of the after-sales service center and **You can enter the homepage of the vivo official website - service - outlet query - query.

If the phone freezes, you can try to force restart the device to see if it is restored.

Ways to force restart your phone:

FunTouch OS and later models: Press and hold the "Power button" + "Volume Down button" at the same time for more than 10 seconds;

Press and hold the top round button for more than 10 seconds to force restart the phone (applicable to NEX 3 NEX 3S);

FunTouch OS previous models: Press and hold the "Power Button" for more than 12 seconds.

If you can resume use after operation, you can try the following methods to avoid the recurrence of the failure:

1. If a single app crashes, try to upgrade the app to the latest version;

2. If the storage space of the device is low, the system performance will drop sharply, resulting in the application being stuck or stuck, it is recommended to use i Manager to clean up the space regularly;

3. The new version of the system has improved the compatibility and stability, and optimized the performance, please go to Settings - System Upgrade (some models are: Settings - My Device - iQOO UI Version) to view the system version information. If it's not the latest version, it's recommended to upgrade the experience.

Note: "Erase All Data" will restore the phone to its initial state, delete all data in the system space of the phone, including, system and application data and settings, installed apps, please back up the important data on the phone before operation.

5. If the above methods are not solved, please back up the data on your mobile phone in advance and bring your mobile phone to the nearby vivo customer service center.

Dispose. Tips: It is recommended to bring relevant purchase vouchers (such as: purchase invoice, warranty card, ID card) when you go, and consult the staff of the consulting center in advance to ensure that the staff go again during normal working hours, avoid empty running, and pay attention to safety on the way to and from the service.

In the past two years, vivo mobile phones have quickly opened up the market with the strong advantage of "taking pictures to look better", and have been recognized by more and more Chinese people, especially women who love beauty. But do netizens know what to do if the vivo phone is dead? Let's take a look.

1. Shutdown and restart: When the vivo phone crashes, press and hold the shutdown button for three seconds to force it to shut down, and then restart it after three seconds. "Shutdown and restart" is a panacea, no matter what software and hardware problems the phone has, shutdown and restart generally work.

2. Shuangqing the phone: "Shuangqing" means that you can press and hold the power button and the volume + button at the same time for three seconds, and the letters "vivo" will appear on the screen. This method is suitable for use when a forced shutdown and restart has no effect.

3. Restore factory settings: If there is no obvious effect in cleaning up the memory, you have to use a stronger effect. Find the "Settings" button, click on it, select "More Settings", and select "Factory Reset".

This method can generally maintain the smooth use of the phone for a period of time, but it cannot be used frequently.

If the above measures still can't solve the vivo crash state, you can only go to the vivo mobile phone after-sales service point.

If your phone is frozen, don't worry, you can try to force restart the device to resume use.

Force Restart Method:

FunTouch OS and later models: Press and hold the "Power Button" Min Source + "Volume Down Button" at the same time for more than 10 seconds.

Press and hold the top round button for more than 10 seconds to force restart the phone (applicable to NEX 3 NEX 3S);

FunTouch OS previous models: Press and hold the "Power Button" for more than 12 seconds.

If you can resume use after operation, you can try the following methods to avoid the recurrence of the failure:

1. If a single application crashes, try to upgrade the application to the latest version.

2. If the storage space of the device is low, the system performance will drop sharply, resulting in the application being stuck or stuck, it is recommended to use i Manager to clean up the space regularly;

3. After upgrading the phone system to the latest version or backing up the device data, restore the factory settings.

Note: Restoring all settings will not delete any data or files, only all settings of the phone will be restored, some third-party application accounts need to be logged in again, please confirm that it does not affect the use of the software before operating.

The Clear All Data operation deletes all data, including: software, text messages, contacts, notes, etc. Please back up your important data before the operation to avoid loss.

If the above methods fail to help recover, the customer service center needs to be tested and processed (customer service center address: enter vivo official website vivo**app--my--service and sales outlets, after-sales outlets--select provinces and cities to query the address of the customer service center).