vivox3SW charging abnormal consultation after sales service 5

Sorry for the inconvenience, are you using the original charger to charge your phone? If not, please use the original charger to charge. If you are using the original charger of your mobile phone to charge your mobile phone, it is recommended that you try to change a charger or data cable, you can also turn off your mobile phone and charge it at an outlet, or update your mobile phone's system through "Settings - > More Settings - > System Upgrade - >Check for Updates Now".

You can go to Settings -> More Settings -> System Upgrade ->Check for Updates Now-, according to the prompts**Upgrade package, click Verify and install, and the phone will restart and automatically enter the upgrade mode. If it still doesn't work, it is recommended that you bring your mobile phone, charger, and data cable to our after-sales service center to test your mobile phone, and you can check the address of the after-sales service center in the settings of your mobile phone - more settings - after-sales service menu.

Summary. Hello dear and glad for your question. According to your question as described:

1.First of all, replace the original adapter of the phone, if it still can't be charged, then it means that it is caused by other reasons. However, today's mobile phones are fast charging, and even if you use adapters from other manufacturers, they will not be completely unable to charge.

2.Observe whether there is dust or too much dust inside the tail plug of some mobile phones, clean it up with a toothpick or brush, and it is best not to clean it with metal objects, so as not to hurt the tail 3If none of the above methods can be solved, then it is recommended that the after-sales service may be a broken battery, or there is a problem with the motherboard of the mobile phone.

It is recommended that you go to the after-sales service for inspection and maintenance.

Hello dear and glad for your question. According to your question:1

First of all, replace the original adapter of the phone, if it still can't be charged, then it means that it is caused by other reasons. However, today's mobile phones are fast charging, and even if you use adapters from other manufacturers, they will not be completely unable to charge. 2.

Observe whether there is coarse dust or too much dust inside the tail plug of some mobile phones, clean it with a toothpick or brush, and it is best not to clean it with metal objects, so as not to hurt the tail 3If the above methods can't solve it, then it is recommended that the after-sales service may be a bad battery with Sun Tang, or there is a problem with the mobile phone motherboard. It is recommended that you go to the after-sales service for inspection and maintenance.

Hello dear and glad for your question. According to your question:1

First of all, replace the original adapter of the phone, if it still can't be charged, then it means that it is caused by other reasons. However, today's mobile phones are fast charging, and even if you use adapters from other manufacturers, they will not be completely unable to charge. 2.

Observe whether there is coarse dust or too much dust inside the tail plug of some mobile phones, clean it with a toothpick or brush, and it is best not to clean it with metal objects, so as not to hurt the tail 3If the above methods can't solve it, then it is recommended that the after-sales service may be a bad battery with Sun Tang, or there is a problem with the mobile phone motherboard. It is recommended that you go to the after-sales service for inspection and maintenance.

It is recommended to try the following methods:

1.Restart your phone.

2.If you are using a different charger, it is recommended to use the original charger.

3.Detect whether the charger and socket are in poor contact, and try to replace the socket for charging.

4.Check whether there is any poor contact between the data cable and the mobile phone charging interface.

If the problem cannot be solved through the above methods, please contact the after-sales service center, and the ** address of the after-sales service center can be checked in Settings - More Settings - After-sales Service. You can also go to vivo official ** to check the address of the after-sales service center.