Three Packs of Mobile Phone Battery Policy About Shipping Fee .

If the seller and producer determine that the goods are damaged by non-human reasons and force majeure factors, that is, the quality of the goods themselves, then the freight should be borne by the responsible party, and it is recommended that you contact customer service to solve it!

The state's three-pack policy for mobile phones:

Within 7 days from the date of purchase, the host appears non-artificial.

Damaged performance failures must be authorized by the manufacturer's customer service.

After the heart has made the identification that the fault is true, and the appearance is not scratched.

If there is no damage to the injured accessories, you can enjoy the return and exchange treatment.

Within 15 days from the date of purchase, the host appears non-artificial.

Damaged performance failures must be authorized by the manufacturer's customer service.

After the heart has made the identification that the fault is true, and the appearance is not scratched.

injury, you can replace the host of the same model (other attached.

pieces will not be replaced).

Within one year from the date of purchase, the host appears non-artificial.

Damaged performance failures can enjoy free warranty service.

The accessories of the mobile ** machine are within the validity period of the three guarantees (battery.

Six months; External wired headset and multi-card three.

Month: original charger, original bluetooth headset for one year) out.

Now it is not a man-made damage to the performance failure, and the same type can be replaced.

No. Mobile ** machine accessories. Complimentary accessories are not warranted.

Most of the localities are implemented in accordance with national policies, and some mobile phone manufacturers also have their own brand of 3 pack policy.

Legal analysis: The three-guarantee policy is implemented by retail commercial enterprises on the goods sold"Repair, replacement and return"Abbreviation. It refers to a credit guarantee method adopted by the seller for the goods purchased by the buyer within a certain period of time after the goods enter the consumer field.

This service is provided for failures that do not occur due to improper use or storage by the user, but are due to product quality problems.

Legal basis: "Industrial Product Quality Responsibility Sun Zao Regulations" Article 11 When the quality is found to be inconsistent with the requirements of Article 2 within the product guarantee period, according to different circumstances, the product manufacturer shall bear the quality responsibility for the user and the distribution enterprise: (1) If the general parts and components of the product fail, and the requirements can be restored after replacement, they shall be responsible for repairing them on schedule; (2) If the main parts and components of the product fail, and the device can be repaired on schedule, it shall be responsible for replacing the qualified product; (3) If the main function of the product does not meet the requirements of Article 2 due to design, manufacturing and other reasons, and the user requests to return the product, it shall be responsible for refunding the payment; (4) Where economic losses are caused, they shall also be responsible for compensating for the actual economic losses; (5) When the maintenance service or distribution enterprise is responsible for the after-sales technical service of the product, the manufacturer must provide sufficient spare parts, spare parts and necessary technical support according to the after-sales technical service contract.

The short battery life of mobile phones does not fall within the scope of the three guarantees, and this is because:

1. The battery capacity of the mobile phone battery decreases after a period of use, which is a normal use phenomenon and is not a quality problem;

2. The battery life of the mobile phone is not only related to the battery capacity, but also related to the running status of the mobile phone system.

However, there are also some batteries that may have quality problems, which can be tested in specialty stores, and if so, they can provide three packs of service.

Ten.

2. During the validity period of the three guarantees, if the battery, charger, mobile terminal card, external wired headset, data interface card and other mobile accessories have performance failures, the seller shall replace the accessories of the same brand, model and specification for consumers free of charge. If it is still not used normally after two replacements, the seller shall be responsible for returning the goods for the consumer free of charge, and if it is sold separately, the payment shall be refunded at one time according to the invoice; If it is sold together with the host, the payment will be refunded according to the ** sold separately at the time of return.

The battery charger will be three months. I remember.

There are 3 packs of batteries, which are replaced but not repaired, and the general batteries can be replaced within half a year.

According to your doubts: according to the provisions of the three guarantees of mobile phones, the battery is guaranteed for 6 months from the time of purchase.

Hello dear Samsung users:

Battery: 12 months, stylus: 6 months, data cable: 12 months, Bluetooth headset: 12 months, external wired earphone: 3 months, charger: 12 months.

It is recommended that you apply for "appointment to store" on Samsung's official website to enjoy priority repair services

After the appointment is successful, please bring your machine, invoice and warranty card to the service center where you made the appointment on time.

Comments, suggestions, complaints, please click:

The three guarantees stipulate that the battery is guaranteed for half a year.