What should I do if a community worker is verbally abused by the masses and maliciously reported?

You can report this kind of thing, but because the masses are overwhelming, and the mistakes made are not very big, so even if you win, they will not get much punishment, and this will further intensify the conflict between you and them, therefore, it is best to figure out their motives and reasons for doing so, and find a way to resolve the conflict is the best policy, if it is necessary to report the crime, then you must collect enough evidence, only in this way can you have a full chance of winning.

Now that you have a mobile phone, you can take pictures of some of the illegal behaviors of the masses and store them in your mobile phone. When asked by your superiors, you made it clear.

Community workers with bad attitudes can go to the district ** to complain, or they can go to the community authority to complain. Residents of the community can complain orally, by email, or in writing. In order to improve the level of community worker services, strengthen supervision and management, and protect the lawful rights and interests of community residents, formulate a complaint handling system for community workers.

The person in charge of the community should attach great importance to residents' complaints, take them seriously, verify the relevant circumstances, and where it is discovered that it is indeed a violation of rules and discipline by community workers, report it up to the next level depending on the severity of the circumstances, and handle the relevant responsible persons in accordance with provisions.

1. Conditions for community workers to complain:

1. Bad attitude, blunt language, reprimanding or ridiculing community residents;

2. It should be handled according to the regulations but is not handled;

3. Eating, taking, carding, demanding, and other disguised solicitation of benefits;

4. The work is not conscientious and responsible, and the residents cannot be clearly informed of the relevant procedures and materials that should be submitted for handling matters at one time, causing the residents to go back and forth many times;

2. Complaint Procedures for Community Workers:

1. The person in charge of the community should attach great importance to residents' complaints, take them seriously, verify the relevant circumstances, and if it is found that it is indeed a violation of rules and discipline by community workers, report it level by level depending on the severity of the circumstances, and deal with the relevant responsible persons in accordance with regulations.

2. The community responsible group oak shall promptly inform the complaining residents of the investigation and verification and the results of complaint handling to ensure their legitimate rights and interests.

3. If the respondent has any objection to the handling result, he or she can appeal to the superior.

Legal basisArticle 3 of the Organic Law of the People's Republic of China on Urban Residents' Tours and Circles is as follows: (1) to publicize the Constitution, laws, regulations and national policies, safeguard the legitimate rights and interests of residents, educate residents to fulfill their obligations in accordance with the law, protect public property, and carry out various forms of activities to build socialist spiritual civilization; (2) To handle the public affairs and public welfare undertakings of residents in their respective areas of residence; (3) Mediation of civil disputes; (4) Assisting in the maintenance of public order; (5) Assist the people** or its dispatched organs to do a good job in public health, family planning, preferential care and relief, youth education, and other work related to the interests of residents; (6) To reflect the residents' opinions, demands, and suggestions to the people** or its dispatched organs.

1. What are the consequences of community workers being complained?

1. The consequences of community workers being complained about are: the higher-level departments will investigate and deal with the problems existing in the neighborhood committees according to the complaints, and the neighborhood committees should actively perform their management duties, service duties, education duties, and supervision duties, and when there are defects in their performance, residents can call 12345 ****** to complain.

2. Legal basis: Article 20 of the Organic Law of the People's Republic of China on Urban Residents' Committees.

The work carried out by the people's departments of the city or municipal district that needs the assistance of the residents' committee or its subordinate committees shall be agreed upon and uniformly arranged by the people's departments of the city or municipal district or its dispatched organs. The relevant departments of the people's ** of the city and municipal districts may provide operational guidance to the relevant subordinate committees of the residents' committees.

Article 2. Residents' committees are grassroots mass autonomous organizations for residents' self-management, self-education, and self-service.

The people** of cities not divided into districts or municipal districts, or their dispatched organs, shall give guidance, support, and assistance to the work of residents' committees. Residents' committees assist the people** of cities not divided into districts or municipal districts or their dispatched organs in carrying out their work.

2. What are the basic functions and tasks of the residents' committees?

1. Publicize the Constitution, laws, regulations and national policies, safeguard the legitimate rights and interests of residents, and educate residents to fulfill their obligations in accordance with the law;

2. Handle the public affairs and public welfare undertakings of the residents of the residential area;

3. Mediate civil disputes;

4. Help maintain social order;

5. Assist the people or other dispatched organs to do a good job in public health, family planning, preferential care and relief, youth education and other work related to the interests of residents;