What should I do if the merchant doesn t process the return request?

Order Status: Seller Shipped, How to Return:

1.If the order shows as "Merchant Shipped".

If you have received the goods and need to return them, please log in to the [My**] - [Bought Baby] page to find the order, and click [Refund Return] - [Return Refund]. When the refund agreement is reached and the order is displayed as "Please Return", please follow point 3.

2.If the order is displayed as "Transaction Successful".

If you have received the goods and need to return them, you can log in to the [My**] - [Bought Baby] page to find the order within 0-15 days after the transaction confirms the receipt, and click [Apply for after-sales] - [Return and refund]. When the refund agreement is reached, it will be displayed as "Please return", please follow point 3.

3.If the order is displayed as "Please return".

If the seller agrees to your return refund request, a refund agreement is reached; If you can't contact the seller or you have contacted but the seller hasn't processed your refund request, the system will automatically reach a refund agreement after 5 days from the date of your request. At this time, you can log in to [My**] - [Bought Baby] and click [Please Return] to return the product

Method 1. Contact the courier company to get the logistics order and return the goods.

Be sure to fill in the shipping information such as the name of the courier company and the tracking number on the refund page (failure to fill in will be deemed as your failure to return the goods), and keep the logistics deposit receipt.

Method two. On the return page, click the [Schedule Express Pickup] button.

Confirm the pick-up address, select the logistics company, and click the [Submit Appointment] button.

When the courier picks up the parcel successfully, fill in the [Logistics Company] and [Waybill Number], and click [Submit Return Information].

Note: The appointment progress is changed to: the pickup is successful, the system will automatically return the tracking number for you, but you need to check carefully, if the tracking number is sent back incorrectly, you need to modify it yourself.

Don't send it first, wait for the merchant to deal with it, if 1 day and 6 hours have passed, the merchant has not yet processed it, the system will automatically default to the merchant's consent to return, and then you will return, and then fill in the correct return courier number.

The seller has agreed to return the product, of course, to send it back.

If you submit a refund application and the seller does not process it, please do not worry, it is recommended to negotiate with the seller first, if you cannot contact the seller or cannot reach an agreement with the seller, you can solve it according to the status of your order as follows:

1. If the status of your order is "Buyer Paid", the seller will be given 48 hours to process your refund application from the time you apply for a refund

1) If the seller agrees to the refund application within 48 hours, or does not operate, the refund will be successful;

2) If the seller clicks "Delivery", your refund will be closed, and you need to resubmit the application if you need to apply for a refund.

2. If the status of your order is that the seller has shipped, the verification or transaction is successful.

After you submit the refund application, the seller will be given 5 days to process your refund application (3 days for virtual goods), if the seller agrees to the refund application within the timeout period, or does not operate

1) If you apply for "refund only", the refund will be successful.

2) If you apply for a "return refund", the return process will be opened at this time, giving you 7 days to complete the return and fill in the return information, after you submit the return information, the processing time given to the seller will be determined according to the express delivery method of your return, express delivery is 10 days, surface mail is 30 days, overseas direct mail is 20 days, if the seller does not process the auction within the overtime time, the refund will be successful.

To request a refund, ** will be processed on a case-by-case basis.

If the store doesn't exist, there will definitely be no seller agreeing to this step, but it doesn't matter. If the seller does not confirm the refund and does not refuse, ** will automatically refund you when the specified time is up, and after filling in the return courier form, it will be automatically refunded on the seventh day.

**The seller who has applied for a refund will not accept the return: Please don't worry, it is recommended to negotiate with the seller first, if you can't contact the seller or can't reach an agreement with the seller, the return process will be started if you have applied for a return and refund.

1) After submitting the refund and return application, the seller will be given 5 days to process the buyer's refund application (3 days for virtual goods), if the seller does not operate within the timeout period, the system will automatically approve the buyer's refund and return application.

2) Open the return process, give the buyer 7 days to complete the return and fill in the return information, after the buyer submits the return information, the processing time to the seller will be determined according to the express delivery method of the buyer's return, express delivery is 10 days, surface mail is 30 days, overseas direct mail is 20 days, if the seller does not process within the overtime time, the refund is successful.

Seller refuses to refund:

1) If the refund has been applied for and the seller does not process it within the specified time, don't worry, the system will agree to the refund by default;

2) If you have applied for a refund but the seller does not agree to the refund, you can modify the refund agreement or ask ** to intervene in the processing to help coordinate the processing;

3) If the product has been returned to the seller, but the seller has not refunded it for a long time, you can contact the merchant to urge you first, or pay attention to the automatic refund of the system after the timeout;

**Interventional Treatment:

1) After applying for "Requesting ** to intervene", the system will give buyers and sellers a 3-day period to present evidence, and after the evidence is completed, ** will conduct a voucher review. (If the buyer needs to provide evidence, the seller will be given 24 hours to deal with it after completing the evidence, and if it still cannot be solved, the voucher will be reviewed by **).