What should I do if I am faced with a product with quality problems and my superiors ask you to sell

Selling it out will kill you, report it to the relevant ** department behind your back, and you don't have to sell it.

There is no way, you can only push it with your conscience, and put the guilt on the superior leaders, so that there will not be so much conscience condemnation in your heart, or negative sales, in fact, this is life. It's all about living. There is no right or wrong, who buys something has not been eye-catching.

Oh, haven't you ever bought something bad? One is willing to fight and the other is willing to suffer.

Push and then give the company suggestions for improvement.

As a consumer, you can complain to the consumer association, or you can report to the local Administration for Industry and Commerce, so that the supervisory authority can intervene to solve the problem, the national hotline is 12315, and the resolution rate is quite high. If you encounter a problem with the product, of course, return it first, and if the seller does not admit it, report it to the merchant.

Judging from the large number of consumer complaints accepted, due to the fact that some consumers do not understand the law and lack the awareness of evidence, some consumer dispute complaints are untimely, wrong and the basis is not sufficient, and finally their legitimate rights and interests are not protected by law. The common ones are:

Late complaints. The state expressly stipulates that disputes arising from the excess of the warranty period and the guarantee period shall not be accepted.

Off-site complaints. When a consumer dispute arises, the consumer generally complains to the location of the merchant or service unit. If the consumer and the merchant service unit do not belong to the same administrative region, the consumer generally cannot complain to his own location, but can only complain to the location of the merchant or service unit.

Go to the local industrial and commercial department to complain or report.

When I had a product quality problem, I couldn't solve it after playing a lot of **, and finally I complained to the Chinese consumer complaint network to solve it. This is my experience. Try it if you don't believe it.

Food safety education is urgent – **Unspoken rules of food safety in Hong Kong.

If there is a problem with the product, you have to accept it with humility and improve it. If not, you can patiently explain to others that harmony will make you rich.

Withdraw the product! Improve the quality of the product and return part of the funds! Do business with integrity.

The first thing to do is to hold a press conference, of course, if the company has the conditions! First of all, make a commitment to resolutely find out the truth of the matter. And don't let your company's reputation suffer!

In fact, the reason has long been known, and the feeling to the outside world is that you are responsible and will be responsible for things!

Then it's time to apologize to the hurt customer and compensate them!

After a few days, it was said that the quality of the product was affected by some kind of failure! Apologize to society through the media!

The last thing to do is to improve the quality of the product in the future! Avoid it happening again!

Position of oneself.

See if this batch of products can be used by customers in the production or sales process.

Or use the words.

How big the impact is on the customer.

If it is not large, consult with the customer.

Although we are your ** business.

But it is also a mutually beneficial supply-side relationship.

I'm sure the customer will agree to receive it as well.

If there is indeed a problem.

If the customer cannot use it or use it after use, it will cause a great impact.

The only option is to rework or re-produce as quickly as possible.

I'm sure if you cooperate like that.

Your customers will be impressed with you.

I will also believe that we can do better in the subsequent production process.

The current supply-side relationship also talks about the speed of dealing with problems.

Try to process it as quickly as possible.

We will do our best to minimize the customer's loss, but also ensure our own interests.

The touching and consolation of the soul, the care and understanding of the soul, across our roles, not customers, not waiters, but we are all destined people, understanding and helping each other! But in the workplace, the value and meaning of the job itself is also very important;

It also requires us to understand a truth: to understand others is to be considerate of ourselves; To care for others is to care for yourself; To help others is to serve oneself; To serve others is to be satisfied with oneself; To respect others is to respect oneself; When you realize that you can do meaningful things in your ordinary work, you will cherish your career more, and it will not be simple to do simple things beautifully; Do ordinary things well, and you become extraordinary! This may be the true meaning of satisfactory service!

Apologize to the customer first.

and compensate the customer's losses.

Get the rest done.

The second is to express your sincerity to your customers.

Let customers know you deeply.

Build relationships with customers.

Just do this customer's business in the future.

Apologize to the customer first.

Show your sincerity to your customers.

If there is a problem with the quality of the product and does not meet the national standards, the consumer can request from the seller or the manufacturer, and the two are jointly and severally liable.

1. The seller must be responsible for the quality of the products purchased by consumers.

Article 40 of the Product Quality Law stipulates that if the product sold has one of the following circumstances, the seller shall be responsible for repairing, replacing and returning the product; If losses are caused to consumers who purchase the products, the seller shall compensate for the losses:

1) It does not have the performance that the product should have and has not been explained in advance;

2) It does not meet the product standards indicated on the product or its packaging;

3) It does not conform to the quality condition indicated by product description, physical sample, etc.

2. Consumers have the right to claim damages.

Article 44 of the Product Quality Law stipulates that if the victim is injured due to a defective product, the infringer shall compensate for medical expenses, nursing expenses during the first period, and income loss due to lost work; If the disability is caused, the disabled person shall also be paid for self-help equipment, living allowance, disability compensation, and other expenses necessary for the living expenses of the person he supports; Where the death of the victim is caused, funeral expenses, death compensation, and the necessary living expenses of the deceased's supporters shall be paid. The victim's property is damaged due to defective products.

The infringer shall be restored to its original state or compensated at a discounted price. Where the victim suffers other major losses as a result, the infringer shall compensate for the losses.

3. Ways to resolve product quality disputes.

The Product Quality Law stipulates that consumers can resolve product quality disputes through negotiation, or they can ask social organizations and administrative departments for mediation, and they can also apply to arbitration institutions for adjudication, or they can directly file a lawsuit with the people's court. Consumers have the right to require producers and sellers to bear responsibility for product quality if they cause problems due to product quality in the process of consumption. The product quality problems here are divided into two categories, one is the general product quality problems, that is, the product quality does not meet the requirements stipulated by the relevant national laws and regulations (called the implied guarantee conditions), or does not meet the guarantee and commitment made by the producer and the seller to the product quality (called the express guarantee conditions).

For example, national laws and regulations stipulate that the product must meet safety and health standards and have the due performance. There are also many products have product descriptions, product labels, advertisements, samples, etc., as long as the producer, the seller shows the quality of the product in any of the above ways, the consumer can use this as the basis for judging the quality, as long as the product is determined to be inconsistent with its name, you can judge that the product quality is problematic. The other category is that the product is defective and causes personal injury and property damage to the consumer, indicating the seriousness of the product quality problem.

In this case, the consumer has the right to claim compensation not only for the loss of the product, but also for other damages caused by the product.

As a consumer, you should ask the dealer for liability compensation, and there are two ways to propose compensation: one is to the administrative department for industry and commerce, and the other is to the quality supervision and management department, and the administrative organ should solve the problem for consumers in accordance with the Consumer Rights and Interests Law and the Product Quality Law, and if it is food, there is also the Food Safety Law. If an important product quality problem causes harm, it may also directly file a lawsuit with the people's court.

You should be a good employee who is serious and responsible for your work. But in the real world, it is not because the engine will not have problems, it is really difficult for you.

I don't know how many times you've reflected? Manner? Usually it can be reflected again, generally limited to three times; If it is a serious problem, it can be reported to the next level under the premise of informing the junior leader (preferably with such an institutional and cultural environment).

On the other hand, attention should be paid to the ways and means of reflecting the problem, because it is related to the effect of the reflection.

Hope it helps you in your work. I wish you an excellent work attitude and a great result.

If there is a problem with the product, the merchant must be able to solve it.

You can't afford to spend money on a defective product, right?

It depends on the response speed of the first business, and now the delivery time of new products on the market is very short, so a high-quality first business is quite important.

If there is a problem with the quality, delivery time, and failure to solve the problem, then please find another businessman, right? We do molds, and our customers are very strict with our customers.