Home World has ignored consumer complaints

As a household appliance commodity, it is expressly stipulated in the Consumer Law. Generally, it can be returned within 7 days of purchase, and it can be exchanged within 15 days. But there are also special things.

Like the question you raised, I suggest that you bring the shopping invoice directly to the local consumer association to complain, because without the outer packaging, this product is already suspected of being a sample machine or something else, and it can never be a new machine. This kind of behavior has seriously violated your legitimate rights and interests as a consumer, and the merchant should return the goods and give certain compensation, such as round-trip transportation expenses and lost work expenses.

First of all, such behavior is irresponsible for the reputation of the enterprise and irresponsible for consumers. The advice on the 2nd floor is correct, if you encounter incomplete packaging and missing accessories, you should refuse to receive the goods or ask the other party to be able to confirm in writing.

If you have written evidence to prove the situation you described, and the merchant refuses to deal with it in a timely manner, you should contact 12315 in time to request a return or exchange and ask the other party to compensate you for the losses caused by this.

Some shortcomings of the home world, please put forward a lot, as for the problem of hugging the owner, if it has not been solved so far, please contact me, I will reflect your problem to the senior management department of the home world, and the home world will give a satisfactory answer to your problem. What company can be free from fault?

Although I am just a lover of the home world. I would also like to ask you to support the home world!

Go to the TV station to expose yourself

But a reminder, if you encounter such a situation, don't sign for it, ask the delivery person to take it back, if you refuse to sign, they won't put the TV in your house

12315 inadmissibility scope;

1) The defendant no longer bears liability for breach of contract for goods that have exceeded the warranty period or the warranty period after purchase;

2) A mediation agreement has been reached and has been implemented, and there are no new circumstances or new reasons;

3) Courts or arbitration institutions or other administrative organs have already accepted or handled it;

4) Consumers know or should know that their rights and interests have been violated for more than one year;

5) Consumers are unable to prove that their rights and interests have been infringed;

6) Not complying with national laws, administrative regulations, and rules.

6. Inadmissibility or termination of the scope of acceptance:

1) The goods have passed the shelf life or warranty period, and the respondent is no longer liable for breach of contract;

2) A mediation agreement is reached and enforced, and there are no new circumstances or new reasons;

3) Courts or arbitration institutions or other administrative organs have already accepted or handled it;

4) More than one year has elapsed since the date on which the consumer knew or should have known that their rights and interests had been violated;

5) Consumers are unable to prove that their rights and interests have been infringed;

6) There is no clear respondent and address;

7) The consumer does not have a specific request for a complaint, as well as facts or reasons;

12315 Scope of inadmissibility of consumer complaints and reports:

Rejection of the appeal: 1) The defendant no longer bears the liability for breach of contract for the goods that have exceeded the warranty period or the warranty period after purchase.

2) Where a mediation agreement has been reached and has been enforced, and there are no new circumstances or reasons, (3) where a court, arbitration institution, or other administrative organ has already accepted or handled it, (4) where consumers know or should know that their rights and interests have been infringed upon for more than one year, and (5) where consumers cannot prove that their rights and interests have been infringed.

6) Not complying with national laws, administrative regulations, and rules.

1. The goods have passed the shelf life or warranty period, and the respondent is no longer liable for breach of contract;

2. A mediation agreement is reached and executed, and there are no new circumstances or new reasons;

3. The court, arbitration institution or other administrative organ has accepted or handled it;

4. More than one year has elapsed since the date on which the consumer knew or should have known that his rights and interests had been infringed;

5. Consumers are unable to prove that their rights and interests have been infringed;

6. There is no clear respondent and address;

7. The consumer does not have a specific appeal request, facts and reasons;

8. The respondent has explained in advance that there are defects in the performance of the product;

9. Disputes over purchase and sales activities between operators;

10. Private transactions between individual consumers;

11. The purchased goods are "processed goods";

12. Failure to install, use, store or disassemble the product according to the instructions for use, resulting in damage or personal injury to the product;

13. The business operator has cancelled or has had its business license revoked;

14. It does not conform to national laws, administrative regulations and rules;

15. Exceeding the scope of authority of the administrative organ for industry and commerce.

In accordance with the relevant provisions of Order No. 51 of the State Administration for Industry and Commerce, the 12315 Consumer Complaint and Reporting Center of Ningbo Industrial and Commercial System accepts the following reports and appeals:

1. Accept reports of all kinds of economic violations and violations in the field of production and circulation.

1.the production and sale of counterfeit and shoddy goods;

2.acts of unfair competition;

3.smuggling;

4.Other economic violations and violations.

2. Accept appeals where disputes over consumer rights and interests arise with business operators when consumers need to purchase goods or receive services for daily consumption.

1.According to the nine articles of Chapter II of the Consumer Law on "Consumers' Rights", the legitimate rights and interests of consumers are harmed when they consume food, clothing, housing, transportation, entertainment, medical treatment, health care or services.

2.According to the provisions of the 10 articles of Chapter 3 of the Consumer Law on "Obligations of Business Operators", business operators fail to perform their obligations.

3.Farmers' lawful rights and interests are harmed when they purchase or use seeds, fertilizers, pesticides, agricultural machinery and other means of production that are directly used in agricultural production.

3. Consultation. Provide consulting services to consumers on laws, rules and regulations related to industrial and commercial administration.

If the warranty period has expired or the warranty period has expired after purchase, the defendant is no longer liable for breach of contract. A mediation agreement has been reached and has been implemented, and there are no new circumstances or new reasons.

It has already been accepted or handled by a court, arbitration institution or other administrative organ; Consumers know or should know that their rights and interests have been infringed for more than one year; Consumers are unable to prove that their rights and interests have been infringed.

On March 15, 1999, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a special number for accepting consumer complaints and reports nationwide.

The national 12315 Internet platform was officially launched on March 15, 2017. This is another major measure to promote "Internet + government services", marking that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the Internet + era.

The scope of 12315 acceptance is still relatively wide, and generally those who have real evidence can appeal for protection. Here are some examples of inadmissibility for your reference.

1. There is no shopping voucher.

2. Consumers cannot prove that their rights and interests have been infringed.

3. There is no clear respondent or the respondent cannot be found.

4. Products that have exceeded the warranty period or exceeded the retention period after purchase.

5. Consumers know or should know that their rights and interests have been infringed for more than one year.

6. Disputes arising from purchase and sale activities between operators.

7. Disputes arising from private transactions between consumers.

There are many more situations, the above are just some examples, you can ask about it.

12315 Scope of inadmissibility of consumer complaints and reports:

6. Inadmissibility or termination of the scope of acceptance:

1) The goods have passed the shelf life or warranty period, and the respondent is no longer liable for breach of contract;

2) A mediation agreement is reached and enforced, and there are no new circumstances or new reasons;

3) Courts or arbitration institutions or other administrative organs have already accepted or handled it;

4) More than one year has elapsed since the date on which the consumer knew or should have known that their rights and interests had been violated;

5) Consumers are unable to prove that their rights and interests have been infringed;

6) There is no clear respondent and address;

7) The consumer does not have a specific request for a complaint, as well as facts or reasons;

8) The respondent has made a prior explanation of the defects in the performance of the product;

9) Disputes over purchase and sale activities between business operators;

10) Private transactions between individual consumers;

11) The purchased goods are "processed goods";

12) Failure to install, use, keep or disassemble the product in accordance with the instructions for use of the product, resulting in damage to the product or personal injury;

13) The business operator has already cancelled or has had its business license revoked;

14) It does not comply with national laws, administrative regulations and rules;

15) Exceeding the scope of authority of the administrative organ for industry and commerce.

The mobile phone number was transferred without the user's consent during the transfer process, is this wrong?

Anything that has nothing to do with money does not fall within the scope of 12315 acceptance.

Basically, they have a record of any complaint, but it's hard to say whether it cares!

It depends on whether your complaint is reasonable, and if it makes sense, it will win, and if there is no reason, it is nonsense to complain to anyone!

I am sure that the Consumer Association will handle any complaints about product problems reported by consumers, because there have been complaints in the past, and the other party has been ordered to ban and rectify them afterwards.

Relationships account for 20 percent followed by right and wrong.

Don't judge heroes by success or failure, as long as the reason is hard enough!

If you infringe on your rights, call 12315

If the complaint of 12315 is established, even if it is a 4S store, it must be strictly implemented, and the state will give great support in order to protect the legitimate rights and interests of consumers.

My home is being renovated, ordered the French lion ceiling, in the construction process, the boss replaced with other materials, how should I protect my rights and settle claims?

Methods of consumer rights protection: 1. Private negotiation; 2. Settlement of disputes; 3. Make a complaint; 4. Request for mediation; 5. Apply for arbitration; 6. File a lawsuit.

If you are still selling the product and the description still violates superlatives, then the complaint is valid.