The difference between a quality policy and a quality objective

Quality policy. quality

The policy, which is officially issued by the top management of the organization, the overall quality purpose and direction of the organization. The quality policy is an integral part of the general business policy of the enterprise, and it is the guiding ideology and commitment of the enterprise managers to the quality. The top management of the enterprise should determine the quality policy and form a document.

The basic requirements of the quality policy should include the organizational objectives of the supplier and the expectations and needs of customers, and it is also the standard of quality behavior of the supplier. Generally, it includes: product design quality, relationship with the best manufacturers, requirements for quality activities, after-sales service, manufacturing quality, economic benefits and quality inspection requirements, and education and training on quality management.

Quality objectives are defined as: "the purpose pursued in terms of quality". From the perspective of the theory of quality management, the theoretical basis of quality objectives is behavioral science and system theory.

Quality objectives are based on the "motivation theory" in behavioral science, but it is developed with the help of systems theory. According to the viewpoint of system theory, an enterprise is a purposeful system, which includes a number of purposeful subsystems, and the subsystem includes a number of purposeful subsystems, and the children and grandchildren have an infinite number of systems. Guided by the idea of system theory, starting from the realization of the overall quality goal of the enterprise, to coordinate the activities of various departments and even each person of the enterprise, this is the core idea of the quality goal.

The quality policy is a general program of action. Just a sentence or a few words! On behalf of the spirit of the enterprise!

The quality goal is the ultimate goal of the work operation, it is composed of multiple terms, but the customization of each goal must be measurable!

There is only one quality policy: the company; However, after the company determines the overall quality objectives, each department should formulate the quality objectives of its own department according to the actual situation of its own department! And to regularly assess the completion of the situation!

The definition of a quality objective is the objective or indicator pursued in terms of quality.

A quality policy is a thought or concept (idea) that guides quality management.

The quality objectives and quality policies are formulated by the top management of the enterprise and issued by the company or the quality control department.

1. The quality policy refers to the overall quality purpose and direction of the organization officially issued by the top management of the organization. The principles of quality management can be used as a basis for the development of a quality policy.

2. Quality objectives refer to the objectives pursued by the organization in terms of quality. Quality objectives are usually defined separately for the relevant functions and levels of the organization.

3. The quality policy is the commitment to meet the requirements and continuously improve the effectiveness of the quality management system; A quality objective is what is measurable to meet product requirements.

Quality positioning. In the development and production of a product, the quality control of the product is related to the product positioning, which is called quality positioning. Quality is the main measure of the product, and the quality of the product directly affects the competitiveness of the company's products in the market. Therefore, when developing and producing products, enterprises should determine the quality level of products according to the actual situation of market demand.

In terms of quality positioning, the marginal benefits of quality should also be examined. That is, the marginal input and marginal benefit of quality should be equal. That is, the last dollar spent on quality improvement will receive the same value of benefits.

After the management review is passed by the meeting and approved by the top management, the quality department will release it.

The quality policy is an integral part of the general business policy, and different enterprises can have different quality policies, but they must have a clear appeal. The basic requirements of the quality policy should include the organizational goals of the supplier and the expectations and needs of customers, which is the quality code of conduct of the supplier; Generally, it includes: product design quality, relationship with the best manufacturers, requirements for quality activities, after-sales service, manufacturing quality, economic benefits and quality inspection requirements, and education and training on quality management.

Definition: The overall quality purpose and direction of the organization, as formally published by the organization's top management.

Note: Quality policy.

It is part of the company's policy and is approved by the top management.

Explanation: 1. The quality policy of the enterprise should be coordinated with the enterprise policy.

2. Relatively speaking, the quality policy has long-term and stability, and is not an annual work goal.

3. The quality policy should reflect the characteristics of the organization, have specific content, and do not only take the slogans such as "quality first" and "user is God" as the quality policy.

4. The quality policy of an organization reflects the quality awareness and determination of the top management of the organization, which should be formally approved and announced by the top management, and various measures should be taken to ensure that the policy can be understood, implemented and adhered to by all employees.

5. The quality policy is an enterprise for quality management.

Establish and implement a quality system.

The fundamental rules for carrying out various quality activities. The quality policy is the embodiment of the quality consciousness of the enterprise leadership, and when formulating the quality policy, it should be studied and determined according to the specific situation, development and market situation of the enterprise.

Generally, it refers to the top management of an enterprise to issue the directional and programmatic action guidelines for quality work. It is the basic document of the enterprise quality system, which is decomposed from the quality policy to the quality objectives, and the implementation is confirmed in stages and departments. For example: quality first.

1. Customer first, prevention first, full participation. It is the quality policy of a large manufacturing enterprise.

Hello, I am happy to serve you: the company's quality policy and objectives are: quality and prudent policy:

Quality first, customer first, safe and efficient, continuous improvement. Quality Objectives: a.

Customer satisfaction rate 92%; b.97% accuracy of measurement data; c.There are no fatal accidents due to liability, and major safety accidents are eliminated.

The quality policy is a company-level policy, which is generally a general word, reflecting the spirit of quality and the concept of continuous improvement. Quality objectives are some indicators of digitalization, such as scrap rates are quality objectives. The scrap rate is generally the company's goal of Pei Jinggui to the quality inspection department, and the quality inspection department is coordinated and requires the production department to be improved by relevant units.