What should be paid attention to in the after sales service of the piano

Nowadays, in order to enrich themselves, many people have a wider range of interests and hobbies, and the piano has become their preferred learning goal, but many piano beginners do not know how to buy a piano? New or second-hand? What should I pay attention to when buying a piano?

If the beginner's financial ability is limited, in fact, you don't necessarily have to buy a piano, you can rent a piano first, so that the financial pressure will not be too great, and you can also practice the piano. Of course, some businesses in the rental market will rent out some second-hand pianos or miscellaneous pianos, so how to identify whether it is a brand new piano?

First of all, you must choose an authoritative piano rental platform to rent big-name mainstream brand pianos, such as Pearl River, Yamaha and other brand pianos;

Secondly, the appearance quality, observe whether the appearance of the piano is smooth and smooth, whether there is any damage, and whether the key skin is scratched or cracked. Whether the shell is assembled securely and firmly, and whether there is any deformation. Whether the ribs and soundboards are degummed or cracked.

In addition, for a preliminary inspection, first play a piece of music to check whether the timbre, volume, and pitch of the piano are satisfactory. Whether the keys are well-balanced and consistent, and the weight is appropriate. Whether the pedal is sensitive, whether there is any noise.

Then check whether the bass is clear and the treble has enough volume. Whether the timbre is uniform when the mid-high tones are excessive.

Sound check, play the chromatic scale, check whether the sound quality is balanced and the sound is coherent. Open the lid and remove the door. Then replay the keys note by note to check for sand or murmurs.

Some of the noise is easy to eliminate, and some of the noise is caused by cracking of the soundboard, rib opening, or bass string winding is not qualified. The latter is difficult to repair.

Check the performance of the action, play the chromatic scale, and check that the keys are balanced and consistent to the touch. If there is a key that cannot be afforded, you can press the key and shake the key left and right, and it is not a big problem to return to normal after shaking, and you can continue to check. Flick the chromatic scale, and each note must not have a "beep" combo, nor can there be a noticeable mechanical bump and grind.

Press the resonance pedal and hold, press all the black and white keys in a pitch with both hands and slowly lift them up, then play the notes again to observe if any of the notes are not strong or do not sound strong.

About Tintin Renting the Piano.

As the first O2O piano rental platform in China, Ding Ding Rental Piano is committed to allowing more people to use and use the piano well. Through online ordering and offline services, we provide users with convenient and professional piano services. With continuous efforts, it has become a piano brand enterprise trusted by Chinese piano consumers.

Since its establishment, Ding Ding has been providing consumers with a new big brand piano, which has been praised and praised by many customers who rent the piano!

Piano after-sales should pay attention to the following points:

1.Whether there is a warranty policy, some small piano shops verbally say how many years of warranty, there is no certificate, and in the end there is a problem and no one can be found. Therefore, you must ask the piano store for a warranty policy, which clearly states all the warranty contents, gives away the number of tunings, and writes things such as the supporting piano bench and cover.

2.How many years is the free warranty, some piano stores say warranty, but after the door-to-door collection of labor costs, material costs, etc., so that consumers pay again. Therefore, when buying a piano, you should confirm with the piano store whether it is a free warranty, how many years of warranty, whether there is a charge, etc., and confirm that it must be withdrawn from the warranty policy.

3.Whether the after-sales time is fast, some small piano shops, after the piano has problems, hit ** to find after-sales for ten days and half a month without anyone coming to the door, a good piano shop has a professional after-sales service, the maintenance master or the lawyer will contact the customer as soon as possible after the customer makes an appointment, to give you satisfactory after-sales service.

Bogato Music Store is a national chain of large piano stores, professional after-sales, thoughtful service, no worries after buying the piano.

The first is the scope of the warranty: the warranty of the whole piano is very important. The second is whether it includes door-to-door fees, service fees, and material fees. Some individual businesses will charge a series of fees to compensate for the cost of maintaining the piano for customers under the pretext of warranty.

The third is the specific door-to-door time of after-sales maintenance: some small businesses cannot do rapid response to door-to-door maintenance, and the piano maintainer who comes to the door is different every time, and there is no fixed person to do this.

Therefore, to buy a piano, you have to find a large chain enterprise to be guaranteed.

There are not many points that need to be paid attention to in after-sales service, mainly to retain the warranty policy, give priority to after-sales service in case of problems, do not disassemble artificially, prevent irreversible damage and prevent man-made intentional damage from occurring that is not covered by the warranty.

In fact, it is better to avoid risks before buying a piano than to solve problems after buying a piano. Choose a reliable large-scale piano store and dare to do quality assurance; At present, the piano manufacturing technology is relatively mature, and it is good to choose a reasonable configuration of the piano according to the reasonable price segment, and you can compare and choose multiple brands, because each brand manufacturer has a different style of piano making, and it is more reasonable to choose your favorite timbre and feel in the physical store. At present, there are very few piano shops with many brands and mature services, so I recommend going to Bogato Piano to see that there are more big brands and pianos in all price segments, which is more time-saving.

First of all, a brand has to look at the warranty period, because there is no big problem with the piano, sometimes there are many small problems, and the long warranty period is more secure.

Second, we should choose a large-scale piano shop, with a special after-sales department to serve, and the small piano shop is a temporary master that the boss is looking for outside.

The third is that the piano is regularly tuned every year, which is a must, and it is not necessary to blow directly from the sun and air conditioner for a long time.

I don't know which city you are using the piano, you can take a look at Bogatu Music Store, the national chain of after-sales is more guaranteed, and the local should be available.

For piano moving, please find a professional piano moving team.

The piano has a certain weight, so you may injure your waist or the floor when you move it. If you want to move a piano, please consult with the seller or ask a company that specializes in handling heavy loads.

Also, when you move, contact the seller you are buying from. In addition to providing you with advice on where to move your piano safely, they will also introduce you to local service staff.

Piano tuning. If you remove the front panel of an upright piano and come into contact with the internal mechanism, you may injure your fingers. Therefore, do not open or remove the front panel. Please entrust the tuning to a professional.

In addition, your child may touch the removed panels and the internal mechanisms of the piano while the piano technician is tuning, so please do not let them get close.

Piano Tuning" and "Piano Tuning".

The strings of a piano have a strong tension on them. Therefore, even if they don't usually play, over a longer period of time, they will gradually relax and the sound will slowly become lower. In order to maintain the interval, it is necessary to "tune" to the sound with a higher baseline.

In addition, the "adjustment" work is performed to adjust the functions of the parts of the piano that are worn during use, such as the mechanism, keyboard, and pedaling.

It can be said that "piano tuning" and "piano tuning" are indispensable piano health management to maintain correct intervals, beautiful timbre, and sensitive touch. Please do "Piano Tuning" and "Piano Tuning" at least twice a year on a regular basis.

A broken string is not a malfunction.

The strings of the piano can vibrate up to thousands of times in 1 second, and each string is subjected to a force of about 80 kg. If the amount of use is relatively large, there is a possibility that the string may break. If you put on a new string, you can return to the original situation.

1.How many years the warranty period can be given, it is best to have a contract to write clearly. There is also how many times free tuning can be given. It is very troublesome to avoid adding money or something to get later maintenance!

2.There is also a warranty card, and to keep it well, in case the place where you buy the piano in the later period goes out of business, you can also find the manufacturer to maintain the later maintenance.

There are two points that should be paid attention to in the after-sales service of pianos.

1. When the pianist comes to do tuning, the most basic thing is to adjust the pitch of the piano to a better state. This is the most basic and the most lawyer-friendly thing to do.

2. When the pianist does after-sales, in addition to tuning, he should also pay attention to the feel of the piano and the details of the entire action in place. A responsible tuner can help you adjust the feel of the piano to a better state, which is part of the whole tuning.

First of all, to buy a piano, it is best to have a contract for the purchase of the piano, and the specific after-sales service details will be indicated on the contract.

1. Free warranty time During the warranty period, whether the maintenance and replacement parts need to be borne by the need, the door-to-door cost, the material cost, and the maintenance fee must be confirmed clearly.

2. Warranty certificate Whether to provide the manufacturer's approved warranty document, clearly showing the purchase of piano brand, model, warranty period, and attached service content.

I think after-sales service must be based on, can not listen to the business casually said, we must have a contract or something else to ensure our rights and interests, and to figure out whether it is a free warranty, or just a warranty, as well as a few times to give a few tuning, follow-up call them door-to-door maintenance how long can be in place, will not be called by the time can not come to people.

Therefore, I think we must choose the national chain of piano stores, so that the quality can be guaranteed, so as not to say that it will go out of business after two days of opening.

The piano is a delicate instrument. Playing for a long time or due to factors such as temperature and humidity will affect the use of the piano. Normally, it is guaranteed to be adjusted twice a year.

Frequently asked questions. 1. Murmur. There are many reasons for the appearance of noise, but most of the cases are due to the influence of resonance, and the piano is an instrument, and the resonance is easy to affect the sound.

Sometimes the piano is uneven and resonates with noise, and sometimes a screw in the piano is loose and may also cause a resonant noise... So don't worry too much, a professional lawyer can find the resonance source and solve it.

2. The keys are not affordable. This is also a problem that pianos are prone to, and it has nothing to do with the bad of the piano. The main causes of this failure are temperature and humidity.

Normal temperature 20-26 °, humidity 40-60 piano stability is the best, in winter after the north heating indoor temperature is very changeable, easy to play failure is caused by the influence of temperature and humidity, this is a normal phenomenon, individual keys can not afford not to try to press the keys to shake left and right repeatedly, to see if it is alleviated, if it still does not work, you must find a professional piano tuning lawyer to solve!

The after-sales maintenance of the piano needs to pay attention to:1After the beginner buys the piano and sends it home, it will be stable for a period of time, about half a month to 1 month, you can let the tuner of the piano shop to do the tuning of the piano and tidy up the timbre, and the new piano generally needs to be tuned 1-2 times.

After the next year is stable, you need to tune the piano at least once a year. 2.The season of piano tuning can generally choose two stages, first, half a month after the heating, and second, after the beginning of April, after spring.

Buy a piano to go to the chain of the piano shop, after-sales is guaranteed, the piano shop will generally sign a contract, a better after-sales will have 1How many years is the warranty period, my piano was guaranteed for 20 years at that time, and the warranty was guaranteed for the spare parts of the movement inside, and the door-to-door service was free of charge. 2.

Free tuning times to send a few times. You must go to a big piano store, and after-sales service will be better. I bought it at Bogato Music Shop, and I was more relieved to be in the national chain.

Hello, generally speaking, the piano tuning you just purchased is guaranteed for one year after sale, and the tuning is done once.

Of course, the above after-sales conditions are in some small brands or some brand stores that do not come out of the name of Huaixin Zen, if you go to some old brands, there are brand guarantee stores, there will be two years of after-sales guarantee and two adjustments.

In fact, compared to how long the warranty is, it is better to do the tuning service, because the tuning professionals to do this work, is to work with professional knowledge, so the general cost of working with knowledge is relatively high, so if you go to one more free tuning opportunity is equivalent to earning, it is more worthwhile.

Because buying a piano is used to play, for business enthusiasts, learning the piano and playing the piano will not be too many times, so once a year is enough, but for those who specialize in learning music and learning piano, they will often play the piano, so it is easy to have problems because of playing too much, and the lead dust will be more times, so it is necessary to tune it many times.

Of course, this is not to say that the warranty is not important, but the piano is a luxury item, so people have a high awareness of protecting it, so it seems that there is less need for it.

Hope mine is helpful to you!

There is no guarantee, the so-called second-hand piano is something that is eliminated by foreign users, and it is garbage abroad.

It depends on the technical strength of the merchant who sells second-hand pianos, some only sell will not repair it, the front store and the factory can also, however, after a few years of second-hand piano use, it is really... Anyway, there are not many people who can use it well after 5 years at home.

Generally speaking, there should be none!!

The after-sales personnel of the relatively large piano store are all qualified to adjust the lawyer, and the qualification certificate of the lawyer is generally divided into the following levels:

1. Elementary. (1) Reach the required standard number of hours of primary formal training in the profession and obtain a certificate of completion (completion);

2) Those who have been apprenticed in the profession for more than 2 years;

3) Completion of the apprenticeship in the profession.

2. Intermediate. (1) After obtaining the primary qualification certificate of the profession, he has been engaged in the work of the profession for more than 2 years, and has reached the prescribed standard number of hours of formal training at the intermediate level of the profession, and obtained the completion (completion) certificate;

2) After obtaining the primary vocational qualification certificate of the profession, he has been engaged in the work of the profession for more than 3 years;

3) After obtaining the certificate of completion (completion) of the vocational school above the secondary level with intermediate skills as the training goal, which has been reviewed and recognized by the labor and social security department, he has been engaged in the work of the profession for more than 2 years; (4) Continuously engaged in the profession for more than 6 years.

3. Advanced. (1) After obtaining the intermediate vocational qualification certificate of the profession, he has been engaged in the work of the profession for more than 3 years, and has reached the prescribed standard number of hours of senior formal training in the profession, and obtained the completion (completion) certificate;

2) Graduates of the major or related majors who have obtained the intermediate vocational qualification certificate of the profession, and have been engaged in the profession for more than 2 years.

3) After obtaining the graduation certificate of a senior technical school or a higher vocational school (this occupation) with advanced skills as the training goal, after obtaining the professional graduation certificate of a senior technical school or a higher vocational school (this occupation) that has been reviewed and approved by the labor and social security administrative department, and has been engaged in the work of this profession for more than 3 years;

4) Continuously engaged in the profession for more than 8 years.

4. Technician. (1) After obtaining the senior vocational qualification certificate of the profession, he has been engaged in the work of the profession for more than 4 years, and has reached the prescribed standard number of hours through the formal training of the vocational technician, and obtained the certificate of completion;

2) Graduates of the senior technical school (professional) who have obtained the senior vocational qualification certificate of the profession, and have been engaged in the profession for 3 consecutive years;

3) After obtaining the senior vocational qualification certificate of the profession, he has been engaged in the profession for more than 6 years;

4) Continuously engaged in the profession for more than 15 years.

5. Senior technician.

1) After obtaining the professional qualification certificate of the vocational technician, he has been engaged in the work of the profession for more than 5 years, and has reached the prescribed standard number of hours of formal training of the senior technician of the profession, and obtained the certificate of completion;

2) After obtaining the professional qualification certificate of the vocational technician, he has been engaged in the work of the profession for more than 6 years;

3) Continuously engaged in the profession for more than 20 years.

There is also a kind of lawyer qualification certificate directly issued by the piano manufacturer, so the lawyer has a lawyer qualification certificate.