I can t find the scanner on the BenQ 5000E Scanner Driver Installation, what is going on?

The BenQ 5000e scanner is an antique, and the era when this scanner was produced was around the early 2000s, which was the era of Windows 98 Windows XP. I have a scanner of this model. The driver can be successfully installed in XP or Win98.

Now my computer system is 64-bit win7, and the scanner's driver disc cannot be installed in win7. I couldn't complete the installation of the driver even if I used the driver master. I don't think anyone will write a driver for this old antique...

You now only have two options: (1) change the system to XP (2) Win7 system only to still drop the scanner and buy a new scanner.

Try to reinstall the driver on a different computer, disconnect the scanner from the computer when you install it, close the antivirus software first, and then install it.

Jinan Bodi Hello.

1. In order to better confirm the specific model of your product, you can see if it is convenient to provide the serial number of your scanner for further inquiry for you.

2. At the same time, if the driver of your scanner is installed, it prompts "Scanner not found", (1) It is recommended that you reinstall your scanner driver, during the installation process, it is recommended that you turn off the firewall and anti-virus software, and disconnect the interface between the scanner and the computer host;

2) If the problem persists after you follow the above instructions, it is recommended that you try to connect to another computer.

3) If the problem of your scanner cannot be improved after the above operations, it is recommended that you can contact the BenQ authorized service outlets, and the engineers will test and process them for you, and the information of the service center can be queried by the following operations: BenQ China > Service Support > Service outlets, pay attention to the product type and select the corresponding province and city.

Benq Superman.

Hello, 1. In order to better confirm the specific model of your product, please see if it is convenient to provide the serial number of your scanner for further inquiry for you.

2. At the same time, if the driver of your scanner is installed, it prompts "Scanner not found", (1) It is recommended that you reinstall your scanner driver, during the installation process, it is recommended that you turn off the firewall and anti-virus software, and disconnect the interface between the scanner and the computer host;

2) If the problem persists after you follow the above instructions, it is recommended that you try to connect to another computer.

3) If the problem of your scanner cannot be improved after the above operations, it is recommended that you can contact the BenQ authorized service outlets, and the engineers will test and process them for you, and the information of the service center can be queried by the following operations: BenQ China > Service Support > Service outlets, pay attention to the product type and select the corresponding province and city.

A504095752 Hello.

It is recommended that you reinstall the scanner driver or try it on a different computer. You can use the 5450 driver on the BenQ official website, the path is as follows: BenQ China ==> Center ==> Scanner ==>5450.

When installing the driver, you need to disconnect the computer from the scanner, and then connect the scanner recognition after the installation is successful.

Benq Superman.

Modaimei Hello.

1. It is recommended that you first confirm that the scanner module lock is open and restart your scanner.

2. It is recommended that you reinstall your scanner driver, during the installation process, it is recommended that you turn off the firewall and anti-virus software, disconnect the interface between the scanner and the computer host, and the scanner driver is recommended to be used through the following path**: BenQ China--**Center--Driver Manual**--Scanner--5000e;

3. If the problem persists after you follow the above operation, it is recommended that you change a computer to try to connect to it.

4. If after the above operations, the problem of your scanner can not be improved, it is recommended that you can contact the BenQ authorized service outlets, and the engineer will test and deal with it for you, and the information of the service center can be queried through the following operations: BenQ China >> Service Support >> Service outlets, pay attention to the product type and select the corresponding province and city.

Benq Superman.

Hello, 1. It is recommended that you first confirm that the scanner module lock is turned on and restart your scanner;

2. It is recommended that you reinstall your scanner driver, during the installation process, it is recommended that you turn off the firewall and anti-virus software, disconnect the interface between the scanner and the computer host, and the scanner driver is recommended to be used through the following path**: BenQ China--**Center--Driver Manual**--Scanner--5000e;

3. If the problem persists after you follow the above operation, it is recommended that you change a computer to try to connect to it.

4. If after the above operations, the problem of your scanner can not be improved, it is recommended that you can contact the BenQ authorized service outlets, and the engineer will test and deal with it for you, and the information of the service center can be queried through the following operations: BenQ China >> Service Support >> Service outlets, pay attention to the product type and select the corresponding province and city.

Hello, as your scanner has the problem you described, 1. It is recommended that you first confirm that the scanner module lock is opened, and the specific operation is as follows: open the board cover, there is a toggleable module lock, and open it for testing. and restart your scanner;

2. If there are still problems, it is recommended that you reinstall your scanner driver, during the installation process, it is recommended that you turn off the firewall and anti-virus software, and disconnect the interface between the scanner and the computer host;

3. If you have installed the scanner driver as above and the problem persists, it is recommended that you change to a different computer to try to connect.

4. If the problem of your scanner cannot be improved after the above operations, it is recommended that you can contact the BenQ service outlets, and the engineers will test and process them for you, and the information of the service center can be queried by the following operations: BenQ China official website >> Service Support >> Service outlets, pay attention to the product type and select the corresponding province and city.

Hello 1, replug the signal cable and power cable.

2. Reinstall the scanner driver.

3. Replace the host to see if the fault is still there, and it is recommended to contact the BenQ authorized service station if the fault is still the same.