How to deal with customer inquiries?

In the processing of sales skills, the secret of customers asking for quotations as soon as they come up is to dodge and dodge to the value of the product itself.

This can't be helped, be sure to tell him very sorry as soon as you know it**Report the error. If it is reported high, it will be ruthless, if it is low, you will tell the customer that it is low, I want to be higher, and this person will be more uncomfortable, which is human nature. When the ** chabu is ruthless, you have to fool him, for example, this is the first time to cooperate, or the amount is relatively small.

The next cooperation or how much you can place can give you this**. If the difference is really huge, there is not much that can be done. At this time, if you want to be an old customer, you can tell him which one I quoted, and show him other products, and strive to leave more impressions on the customer.

Generally speaking, regular customers will mind this kind of problem. It's hard to develop new customers, and you don't have to think that it's the reason for your error. People who really want to trade with you will be honest and will mind this thing, not to mention that people must also know better, just be honest.

However, there are also cases where the customer is busy, at this time, you can apologize and correct the mistake concisely and clearly, and you must do more useless actions.

If you report the wrong ** to the customer, I think first of all, since the customer can come, it means that the ** or recognized, then at this time will try to find a way to let the customer reduce the expectation of ** through other factors, in addition, uh, at the appropriate time you can also talk to the customer about other conditions, through other conditions to the ** uh mistake to recover, of course, if the ** overreported customer also recognized, that is a great joy.

In addition, it can also be well, since it is wrong, try not to let customers feel that our professional level informs customers, it may be because of the system price adjustment or because of market factors that cause us to adjust the price, and do not say that it is wrong, which will make customers feel that the professionalism is not enough, and we have some sexual loss of confidence.

Be humble, admit your mistakes bravely, and have a good attitude, maybe you will have a chance to fight for it!

Yes**No, it's best to be able to call** to ask.

Don't ask if you need to buy it.

You and his next ** or email need to communicate the following:

1. Whether or not you received your email (regular questions, necessary).

2. Whether it fits their budget (regular question).

3. If the other party says that there is a problem, make the necessary explanations and inquire whether it is necessary to send a special plan.

4. If the other party says that it has not been received, you should resend it again and confirm whether you have received it the next day or later on the same day. Saying that they didn't receive an email is a regular rejection method for customers. The disadvantage is that you have been shirking, and the good thing is that you can find opportunities to send information to your door and talk to customers.

As long as you can visit in person, it is more advantageous than simple email communication.

5. Customers usually say "I'll take a look at it", which is not a clear refusal, so you should communicate with him at intervals and look for opportunities to visit.

You can ask the customer whether they have consulted the price of the relevant industry before, what the price is in their hearts, and then what our price is and what are the advantages compared to us.

I also have such a customer, I judge that this kind of customer is generally by his own ** business, he is just more **. Unless ours is much lower than others, or there is something wrong with his**quotient. Otherwise, there will be no chance.

I can only drag it out, grandpa's, I will quote a loss price next time, see how he reacts? View the original post

When the consumer cares, the salesperson should take advantage of the situation and let the customer pay attention to whether the product can meet his main needs, and his main needs include brand, quality and whether it can meet his expectations. **Aspects should also include payment methods, after-sales service, etc.

Response: First of all, I should understand your needs and then **, it is good for us, if I am a**, in case you say expensive, maybe not give me a chance to explain, in fact, we are very competitive in the same industry, and the customers who have served have ......Their evaluation of our service is ......”

In sales, we should grasp the sales initiative at any time, not be led by the customer, and bypass the customer's language trap, so as to lay the foundation for further transactions!

This kind of thing is very common.

There are two ways to do this.

Du, now the market transparency is so high, so that customers can understand the market from the side DAO.

Back to the first, ** is indeed high compared to the market, at this time you have to start from other aspects, such as quality, after-sales service, etc. to prove that your price is high and reasonable.

Second, ** is not high relative to the market, at this time you need to identify your customers, a kind of industry price exploration, this is nothing to say, a kind of expensive just to bargain, this needs to be convinced, the advantage said!

Finally, although it plays an important role in the market, it is not the only one, and after-sales service, quality, brand, etc. all play a very important role.