Which agent systems are better for call centers?

Qingniu software. Provide professional telemarketing version, customer service version, business version, monthly rental seat system. Concise and easy to understand **Advantages to provide you with more professional help You can add my friends to talk in detail.

Search for "China Call Center Forum" and go there to ensure that you can find the answer you are looking for.

Nanjing Discovery Computer Software Company.

Shanghai Xiaopu has a strong function, aiming at various call centers, and after-sales service problems are responded to within 15 minutes.

Summary. Agent representative: is responsible for answering the ** call** personnel, usually the call center will provide computers and related software systems, and conduct some training. The agent representative will then provide voice services as required by the business.

More different call centers, there are agents who provide technical support, agents who provide after-sales service, agents who make outbound calls for **sales**spreads, and so on.

In the daily use of telecom operators and banks, the personnel who manually receive the first person is the call center agent representative.

What does a call center agent do?

I will take your problem seriously and carefully. Clan Nian Spine Typing and Organizing Materials. It may take a few minutes.

Please be patient. Thank you.

Agent Representative: It is the person who is responsible for answering ** calls**, usually the call center will provide computers and related software systems, and conduct some training. The agent representative will then provide voice services as required by the business.

More different from the call center, there are agents who provide technical support, agents who have Kaishan socks to provide after-sales service, and agents who call out for **sales**spreads, etc. In the daily use of telecom operators and banks, the personnel who manually receive the first person is the call center agent representative.

Marketing call center solutions.

With the increase of labor costs in recent years and the increase of marketing companies, the previous marketing model of each salesman, a list of numbers, and manual dialing has exposed the disadvantages of low efficiency and difficult management, and the profits that can be created for the company have become very limited, so many marketing companies seek breakthroughs. The birth of the marketing call center system has fundamentally made up for the lack of marketing, with an efficient automatic dialing system, a powerful questionnaire and order management system, as well as automatic statistics and number management functions, which have brought great changes to the marketing company and easily doubled the performance. Marketing call center platforms have become an indispensable tool for sales businesses.

**Common needs of marketing enterprises:

How can you effectively reduce huge marketing costs and investments? How to filter and scientifically allocate bulk customer resources? How to improve the efficiency and success rate of **marketing?

How to avoid different business people following up with the same customer at the same time? How can we improve the motivation of salespeople and supervise the marketing process? How can a salesperson who has completed a task ahead of schedule add a task?

How do salespeople control the process of customer follow-up? How to make a quantitative statistical comparison of the work of a salesperson? How do managers assess the professionalism of salespeople?

How to ensure the security of customer information?

Overview of the scenario. UN CALL** marketing call center system is a set of intelligent marketing management system specially designed by using advanced CTI technology and combining the actual needs of many ** marketing companies. He sorted out the complicated marketing work and made it process-oriented, controllable and intelligent. The system includes main modules such as customer (number) data import, project setting, task assignment, task execution, questionnaire (order) management, sales appraisal and statistical analysis, as well as many practical auxiliary functions such as goal management, ** recording, call scoring, etc.

** Marketing system core functions.

Traffic management, traffic statistics, customer management, work order management, outbound call management, data configuration, data management, personal settings, knowledge base management.

Accessibility function, call busy. Call on hold. Automatic transfer. Service quality inspection. Language mailbox. Voice auto-navigation. The incoming call will automatically pop up the screen. Short message service. For other functions, the usage process in the above diagram is used. Number import. Task assignment. Perform tasks. Call-through. A new customer places an order. Mission ended. Recording reviews. Generate reports.

The upstairs is very detailed, almost the same as what I am going to say, I will not repeat it.

The call center agent refers to the salesman, and the agent is the name of the salesperson account of the Fangda call system.

1. **Pick up within three rings**.

2. Greet with standard service language.

3. Ask customers questions cordially.

4. General questions are answered at the time.

5. Record the questions that cannot be answered, and agree on the reply time.

6. In this process, you must not contradict customers, make promises at will, make unreasonable excuses, fall **, and have a rough attitude.

7. The voice is mellow and beautiful, and the voice is cordial and soft, giving customers a sense of safety and trust.

8. The speed of speech is moderate, matching the speed of speech of customers, neither too fast nor too slow, and maintaining a stable speed of speech.

9. Clear pronunciation, accurate articulation, and standard Mandarin.

Call center agents are a group of staff in the call center, usually using computer communication technology to deal with inquiries from corporate customers, as well as engage in marketing and sales activities. They often have to deal with a large number of incoming calls, automatically assign them to people with the appropriate skills, and can record and store all incoming calls. Source nucleus.

1. Perform the processing of inbound and outbound calls;

2. Responsible for customer consultation, information inquiry and troubleshooting;

3. Guide and assist customers in information entry, update, system order and other operations;

4. Properly solve general customer complaints, and make corresponding system records;

5. Responsible for recording, classifying and sorting out customer feedback;

6. Responsible for the implementation of the customer's daily return visit.

1. Familiar with the company's business processes and product information, familiar with communication etiquette and skills;

2. Standard Mandarin, clear sound quality, and certain language skills;

3. Meticulous, patient, steady and practical, with certain customer service knowledge and concepts;

4. Quick thinking, good listening, understanding, communication and expression skills;

5. Have good adaptability, self-control ability and good attitude;

6. Proficient in the use of office software, with a certain computer application foundation.

Can be developed to customer service hail digging specialists.

An agent, also known as an operator, is the basic unit in the call center that handles fax, call, e-mail and other services in the traditional call.

In the call center, the task of the agent is to answer or dial **, and in the new system, due to the popularity of terminal computers, the agent.

It will also be able to handle many types of business such as email, SMS, fax, etc. The ** used by the agent can be the internal line** (connected.

connected to an internal switch), a normal line**, and software** (running on a computer system).A system of general use workers.

number as the agent's unique identifier. For details, please consult Shanghai Zhaohong Call Center.

It's the person who sits there to pick up the **......