Weilong spicy hot pot eats insects, how to protect the rights and interests of consumers?

First: Enhance the awareness of self-protection.

In daily consumption, we should enhance our awareness of self-protection, which is the premise of safeguarding our own consumer rights. In consumption, when our legitimate rights and interests are violated, we should choose to defend our rights through legal channels, rather than choosing to swallow our anger and remain silent. This is the awareness of rights protection, as long as we do this well, we can talk about using the law to protect our legitimate rights and interests.

Second: negotiate with the operator to settle the matter.

When our legitimate rights and interests are infringed, as consumers, we should confidently negotiate with the operator to solve the problem, and present evidence and facts to seek a solution that is satisfactory to both parties. <>

Third: Seek mediation from the consumer association.

If it is not possible to reach a negotiation with the operator in the previous preliminary way, the consumer can seek help from the consumer association, and let the consumer association come forward to mediate and negotiate with the operator. Don't worry that the consumer association will not come forward to help you, because the national law stipulates that the consumer association accepts consumer complaints, investigates and mediates consumer complaints is one of its main responsibilities. <>

Fourth: appeal to the industrial and commercial bureau.

In the case that mediation and negotiation cannot solve the problem, consumers can seek help from the relevant administrative departments of the state, and when the rights and interests of consumers are violated, they are more likely to appeal to the State Administration for Industry and Commerce.

Fifth: direct litigation.

When many settlements and negotiations fail to solve the problem, we can finally go through legal proceedings, which is the most direct and effective way to protect the legitimate rights and interests of consumers.

Consumption is an activity that we basically carry out every day in our daily life, in the process of buying goods, it is inevitable that there will be unpleasant times, such as eating some unknown objects in the restaurant, such as the actual product and the description do not match, etc., these will indeed make people feel very bad, so, as consumers, how should we protect our rights and interests?

First of all, we must raise our awareness of protecting our own rights and interests, if we don't care about these rights and interests, then what reason is there to ask others or society to pay attention to our consumer rights? Whether it is in the process of trading, or shortly after the end of consumer behavior, or when problems are discovered, we must maintain a cautious attitude, and do not cause damage to rights and interests because of our carelessness and negligence, or even be deceived, causing some unnecessary trouble.

In addition, in the process of using the product, we should strictly abide by the use of the product and the introduction of instructions, so as not to cause irreparable disasters because of our own sloppiness. When you realize that your rights and interests have been infringed, you should find the merchant or relevant organization as soon as possible and respond to the actual situation. After purchasing goods, pay attention to keep your consumption vouchers or receipts intact, so as not to have no evidence at that time.

Finally, while knowing your rights, you should consume and shop in a civilized manner. Although our rights and interests have been violated, we should also restrain our words and deeds in the process of arguing on the basis of reason, protect our legitimate rights and interests through reasonable and legal channels, and never fight or make personal attacks on the spur of the moment, which will make us lose money.

Speaking of Weilong, many people will think of spicy strips, but recently Weilong has been on the hot search because of insects eaten in the hot pot, and the issue of food safety has often been mentioned by people recently, which can be said to be panicked.

There is a problem with takeaway, there is a problem with Haidilao hot pot, and the big brands are still like this, not to mention those ordinary small restaurants, so how should the rights and interests of consumers be protected?

First of all, communicate with the merchant when you encounter problems to protect your own interests.

When you encounter food safety problems when you go out to eat, the first thing you need to do is to communicate with the merchant to solve it, which is the way we must choose first.

As a consumer, the merchant has the obligation to be responsible for the protection of product safety issues after consuming at the merchant, and if the diet is not clean, you must ask the merchant for an explanation, or compensate or redo it, which is a solution.

Second, find the relevant department to solve the problem, complain or report.

If you find a merchant and the merchant does not provide a reasonable and suitable solution, then you can complain to the relevant department, which is also a solution.

Every place will have food-related departments best pay attention to it, if there is a problem, you can find the relevant departments to solve, food safety is now the state attaches great importance to it, so there is every reason to get the compensation you deserve.

Finally, we must have a sense of rights protection and don't get by.

Many people in life do not have any sense of rights protection, and when they encounter this kind of thing, they will also feel that the big things are small, the small things are small, and they have to get by, they don't want to offend people, they don't want to find trouble, and a palliation will cause many disasters to occur later.

Therefore, as a consumer, since you have consumed, you must protect your own rights and interests, and you should get your due compensation once a problem occurs, which is everyone's right.

In recent years, some problems around the food industry have indeed been a lot, and I hope that the food safety department will increase law enforcement efforts to let us eat assured food.

Consumers must ask for shopping receipts and invoices when consuming, and collect them, and take the invoices and problematic goods to the merchant when there is a dispute to protect the rights and interests of consumers.

You can negotiate with the merchant first, and if not, use legal means to protect yourself, and don't act alone.

If there is a problem with online shopping products, the first time is to make a record, take pictures to leave an impact, and then contact customer service on the Internet, explain the reason, find a solution, and ask the official customer service of the platform to intervene.

Just take a photo for evidence, give feedback directly to the merchant, or ask the industrial and commercial bureau for help.

1.Establish a sense of rights protection, bravely defend your personal interests when your legitimate rights and interests are violated, and never swallow your anger.

2.The first step is to calmly negotiate with someone to solve the problem.

3.If the negotiation fails, it is reasonable to seek help from the consumer association.

4.Appeals may also be lodged with the relevant administrative authorities. In the case that mediation and reconciliation are useless, consumers can also use the power of state organs to protect their legitimate rights and interests.

Some netizens bought Weilong's spicy hot pot on the Internet and ate a bug, I looked probably like an insect, and when this netizen contacted customer service, the customer service actually said that it was lemongrass, and the dispute was repeated, and the final result was to let the netizen send these back, and there would be moral compensation, and they had to inspect the factory to find out how it was caused.

I guess this is the end of it, I'm afraid this kind of thing happens often.

If you want to do a good brand, you must let consumers rest assured that food safety is a very important thing, if you can't even pass this pass, then how to protect the rights and interests of consumers?

As a consumer, if you encounter this kind of thing, what you want is not necessarily compensation, but the attitude of the merchant to the serious production of their products, if you want to become bigger and stronger, you must put consumers first, and take the rights and interests enjoyed by consumers first.

In addition, when it comes to food safety, the most important thing is hygiene, of course, this is also the most basic, if there is a problem in this link, then there will definitely be a bigger loophole in the future.

Now there are very few genuine things in this society, consumers must keep their eyes open when buying various products, otherwise it will be too late to be pitted, just like there are thousands of friends around you who do fitness cards, but the gym has closed down for a few days.

The majority of consumers, when their rights and interests are infringed, must be solved in a correct and reasonable way.

Hello, I'm Tsundere Wow. 】

In the past two days, a piece of news has been shocking, Weilong has eaten a big bug in the spicy strips, there are pictures and truths, and it is disgusting to watch. In the face of this situation, everyone's reaction is generally resisted, and food safety is talked about again and again, how can it not be solved.

Let's talk about my real experience. Two days ago, in order to experience my daughter's life outside of school, I accompanied my daughter to buy three packs of spicy noodles near the school. To be honest, I was very apprehensive when I ate it for the first time, because three packs of food cost 2 yuan.

2 yuan, it's scary.

I ate a little nervously, and my daughter was very happy and asked me, is it delicious? I'll be honest, it's the taste of the condiments, and there's nothing good about the food itself. I am deeply concerned about the health of my children.

When I ate another pack of spicy strips that were a little wider, I was soaked in oil with every bite, and I muttered to myself. It is said that it should be low in fat, low in oil, and low in fat, which is all exceeded. Children only eat the taste and don't care about the ingredients in the slightest.

Later, I checked on the Internet that the spicy strips contained many food additives, including potassium raw sorbate and dehydroacetic acid, although these two are legal additives, they cannot be added together in the current legal requirements.

Henan is a place where the production of spicy strips is concentrated. At first, they listed spicy strips as pastries, that is, they took advantage of the loopholes in the laws and regulations issued by the Food and Drug Administration and obtained approval for production.

However, in 2015, the state classified spicy noodles as convenience food, and gave a transition period of one to two years, that is, time for enterprises to change their formulas. These two additives cannot be added to food. Just like many people question instant noodles, do instant noodles necessarily hurt the body?

Not necessarily. However, compared to the meals processed from nutritious raw materials, instant noodles are still a little heavier with traces of artificial deep processing. Who could have a better choice to eat relatively unhealthy foods?

But the spicy strips did not see any benefit, and the regulation did not seem to have much effect. Let's hope that this kind of food will disappear from the living environment of our children.

As for the discovery of insects, evidence should be adduced to defend rights, and it is also a lesson for such food companies. Don't take people's lives and safety for granted. Food safety has a long way to go.

Go to the relevant departments to hold it in accordance with the law, such as contacting the buyer directly to see how to solve it, if it can't be solved, call "consumer rights protection**" to protect rights.