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Asking for reviews is a very important part of Amazon's operations, as we said before, asking for reviews is to ask for reviews, not to ask for good reviews, and the email should reflect some service words, or to assist buyers to use the content, and it is recommended that buyers leave reviews for the product, so that other buyers can use it as a reference.
As for Amazon's review tool, in fact, sellers can use Libra Star automated emails to help you get reviews more efficiently!
The automatic email provides an email reference template for the seller's friends, and the seller can choose to directly use the template provided by our system, or create a self-created personalized template, so that the basic routines of the email and the personalization of product functions are available, and the email content is easy to get!
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Amazon sellers should correctly ask for reviews and make efforts from the following three aspects: 1Amazon sellers should follow up on the shipment status of their products in real time to ask for a review 2
Ask for reviews on off-site drainage tools3Of course, in addition to the above three aspects to operate, in fact, sellers can also use the intelligent reviews in the Scoot Seller Assistant to help you get reviews more efficiently! The intelligent review function of Scoot Seller Assistant meets the four application scenarios of buyer ordering, seller delivery, buyer arrival, and receiving bad reviews, and automatically sends corresponding template emails to maximize buyers' consumption experience upgrades and comment trigger rates.
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1.Send an email to the buyer asking for feedback.
2.Automate email requests.
4.Respond to buyers' questions in a timely manner.
Sellers can improve their communication skills from the following strategies: "If you write a review email like this, you can achieve 0 negative reviews".
Don't wait for 24 hours to pass before replying. The longer you wait, the harder it will be for you to get them to leave feedback. On the other hand, replying within 12 hours will impress users.
Set reminders to browse messages every day. Replying to emails isn't usually too hard, so choose a time period when you're not productive to reply.
The seller's goal should be to have zero unread messages in their inbox every day. Respond to all unread buyer messages at the end of the day. If you respond quickly to customer questions and provide great customer service, they're more likely to leave positive reviews or feedback.
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You can send an email asking for comments, but don't be tempting. Don't say good review, 5 star review, etc. You can say let me know your test feeling or comments and so on.
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Method 1: Amazon can send a request for review directly by clicking on Request a Review.
Method 2: You can request reviews in batches through the evaluation software.
Precautions: 1. Asking for reviews will not necessarily ask for good reviews, and buyers who have left bad reviews, refund orders, and evaluation orders should not ask for reviews;
2. Pay attention to the time when the review email is sent, generally around 9-10 o'clock in the morning from Tuesday to Friday, the highest retention rate, here is the site time.
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Amazon sellers should correctly ask for reviews and make efforts from the following three aspects:
1.Amazon sellers should follow up on the shipment status of their products in real time to ask for a review 2Ask for reviews on off-site drainage tools.
3.Collaborate with influencers to get reviews.
Of course, in addition to the above three aspects of operation, in fact, sellers can also use the intelligent review in the Scoot Seller Assistant to help you get reviews more efficiently!
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7 tips for writing a review email.
1. Highlight some personalized content in the content arrangement of the email;
2. "Added value" is actually very simple, such as product use tips, maintenance precautions and so on;
3. The language is kind and humorous, and the attitude is professional;
4. Evoke the customer's reply through open-ended questions;
5. You can't add any "inducement" content to the email (since 2016, Amazon has not allowed sellers to exchange any form of benefits for consumer evaluations, but it's okay to just send emails asking for reviews);
6. Add a link to the product evaluation page directly in the email, so that consumers can find the evaluation place faster;
7. Finally, don't forget to tell the customer's dad "We are always willing to serve you". This can not only avoid sellers directly approaching Amazon to apply for A-Z, but also better serve customers, improve customer experience, and increase the probability of leaving good reviews.
Still don't know how to write a review email?
Amazon Captain] CRM customer email marketing, customer grouping corresponding to marketing email sending, bad review tracking, one-click review, and hundreds of templates in each site language to choose from, the trial version is free to use.
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Order Care provides good after-sales Although the ultimate purpose of sending an email is to ask for a review, you can't rush to send an email to ask the buyer for a review after the customer has placed an order at the beginning, which is often counterproductive. However, you can send a copy with the order information and estimate after the buyer places the order. After the buyer receives the goods for a period of time, he can mention the product's help, precautions and other information in the email in the form of after-sales service, and then appropriately mention the euphemism of looking forward to the feedback of the other party after use.
The review operation can be operated by CRM tools, which can provide real-time email care and receipt request to users who place orders, exclude specified ASINs from being sent, and filter bad reviews, refunds, and FBA users.
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