iphone4 was charged 230 yuan for stolen traffic in half an hour, is it possible? How can I complain

Freemasonry!!! I was deducted 178 yuan in just 6 minutes, I went to move and asked, it is absolutely impossible to return the money, they said that because I clicked on the automatic update, all of a sudden the traffic was exceeded! I don't know if you can return if you go?

Experience: 1. Turn off the cellular data at ordinary times, use wifi, remember to be in a place with wifi when playing games or automatic updates, if there is no certain other thing, just simply browse the web page; 2. Do a traffic **, spend very little money to do a prevention, I have 30 packs of 500m traffic for half a year, and the general small game is enough!

My mobile phone is also, the traffic, I usually use the computer, just yesterday I watched the **, began to deduct money, deducted more than 300 costs, really depressed to death, hit the customer service people what to say to see** and the like is very expensive traffic, I also customized traffic reminders, and did not remind me, besides, I haven't used it yet, I don't know what to do, I can't afford to raise this phone!

Call customer service directly and complain that he has no obligation to inform.

Have you activated GPRS? If you don't open it, it is possible to reach 230 yuan in half an hour, and you can't access the Internet if you don't open GPRS, which is too expensive.

I've also encountered this situation, and I just didn't have a few dollars of phone bills to shut down, otherwise I really don't know that there was a deduction in normal times.

At that time, I went to the business hall to check, and it was in the early hours of the morning, but I went to bed at 10 o'clock, which was really annoying.

So let the people in the business hall check, she said that she couldn't check and suggested that I call 10086, and then the situation was the same as you, 10086 said that there was indeed GPRS traffic, and the specific ** record or something he sent to you, suddenly I was helpless, and I was very dishonest.

So I hung up and continued to call 10086, solemnly proposing, you 10086 is not eating white rice, there are records, I can't say that I didn't do this for no reason; Secondly, in the middle of the night, I don't like to surf the Internet here in the middle of the night; Again, you can check my traffic records, I've never done this kind of thing, and I did it all of a sudden and it was in the middle of the night, isn't it weird?

- Then 10086 said, OK, refund ,..Then came a sentence, please pay attention to the system security of your mobile phone, ensure that the mobile phone has not been poisoned, there is no plug-in or something, if there is a similar situation next time, it is impossible to refund the phone bill

The end of the play...

Call 10086 and take a tough attitude, and you won't accept the move.

Noisy, noisy, complaining to the Ministry of Industry and Information Technology, the operator will be reduced when he sees this, and it is useless for you to bite yourself. . . Believe me, I'm connected... I know best what operators are afraid of...