What should I do if a hotel waiter is mistreated by a guest?

It is extremely normal for there to be guest complaints, as long as we take them seriously, they can be resolved, and the complaints will not have too much impact.

First, listen patiently and get the facts. It's a process of identifying the problem and also taking the opportunity to gain the trust of the guest. When listening, the waiter should maintain eye contact with the guest, let the guest finish the conversation before the guest asks, ask some questions appropriately to understand the details, and repeat what the guest said to ensure accuracy.

For angry guests, give them a chance to vent. It is important to make the guest feel that you care about his complaint and apologize to the guest if necessary.

Second, be sympathetic to what the guest is going through. Emotional recognition will give guests some psychological comfort.

Third, take action. It consists of three parts: explaining the solution to the customer in general, making the solution agreed, and giving recognition. There is a complaint, the waiter only said "I will solve" turn around and leave, it is far from enough, after your solution is roughly said, do not recognize, to propose a second solution, or at the same time put forward two solutions, so that the guest can choose one, once agreed the waiter should give a certain commitment, in order to strengthen the confidence of the guest waiting to solve the problem.

Don't get into a verbal conflict with your customers, because you're all right and 11,000 right and it's your fault!! If you really can't solve it, go to the leader to solve it.

Don't have a head-on confrontation with the guests, because the boss won't offend the guests because of you. "You may not like to hear it, but it's the truth" You can ignore him, or you can ignore his desk and tell the manager or foreman. Learn to be smart. Good luck.

Now the service industry.

It's very hard, not only do you have to overwork every day, but you also have to deal with unreasonable customers sometimes. Many customers like to mess around, relying on their own consumption here to look down on people. Regarding being unreasonably abused by a customer as a service staff, would you choose to swallow your anger or complain about the other party?

Here's what I think. I think I chose to swallow my anger for a few reasons. First of all, as a service staff, the training is to meet the requirements of customers, and not to contradict customers, so when encountering unreasonable customers, just let the boss deal with them.

Secondly, generally speaking, being unreasonably abused by customers is most likely due to the fact that the customer has drunk too much, and there is no need to worry about silver mess with such people. In the end, if you are messed around by customers and contradict customers, then the job will be gone, because the boss will not insult customers, but will only criticize himself, so don't do things that are not cost-effective.

One: More is better than less, let the boss deal with it directly.

As a service staff, the training received is to meet the requirements of customers and not to contradict customers, so when you encounter unreasonable customers, just let the boss deal with them.

Two: Customers generally drink too much before they mess around.

Generally speaking, the service staff is unreasonably abused by the customer, and there is a high probability that the customer has drunk too much, and there is no need to worry about such a person. Just choose to ignore it, as long as you maintain basic etiquette.

Three: If the customer who reports the customer is finally dismissed, it is still himself, because the old probation board will not care who is reasonable.

As a service staff, if you are pestered by customers and contradict customers, then this job will be gone, because the boss will not insult customers, but will only criticize himself, so don't do things that are not cost-effective. At any time, don't complain about the customer, the customer will only complain about himself.

Regarding being unreasonably abused by a customer as a service staff, would you choose to swallow your anger or complain about the other party?

Hello, I am happy to answer for you, the hotel front desk receptionist encounters difficult guests, you can take the following measures: 1. Pay attention to listen to the guests' questions and analyze the reasons for their difficulties; 2. Try your best to help guests solve problems; 3. If the guest's requirements are contrary to the hotel's regulations, the patient will explain; 4. If it is an unreasonable request, it will be politely refused; 5. If you can't solve it well, ask your superiors for instructions in time.

People in the service industry must have heard the saying that "the customer is God". It seems that in the eyes of everyone, people in the service industry are inferior, and they can only blindly obey when they encounter malicious difficulties from customers. So, do you have to swallow your voice in the service industry?

Where the right to reputation is infringed, the infringer may first be required to make a public apology and eliminate the negative impact caused. If they cause mental harm to others, they must also compensate for the losses. If the infringer ignores the infringer's request, it may file a lawsuit with the court to demand that the infringer stop the infringement, restore its reputation, eliminate the impact, apologize, and may demand compensation for losses.

Where the right to reputation is violated by being abused for no reason, the other party is required to bear tort liability, stop the infringement, restore the reputation, eliminate the impact, make a formal apology, and may demand compensation for losses. In addition, if there is a recording, you can also file a lawsuit directly with the court. Where others are insulted and the right to reputation is violated, and relevant evidence is collected and promptly reported to the police or brought a lawsuit to the court, causing serious consequences, the people's court may order the infringer to bear civil liability such as stopping the infringement, restoring reputation, eliminating the impact, and making a formal apology, and may order the victim to compensate the corresponding solatium for moral damages at the request of the victim.

If the waiter is insulted by the customer, he can call the police. It's up to the police to deal with it.

It's okay to get past it, but it's better not to have a direct conflict.

1. In life, we will always meet some people, their behavior and language can not be explained and understood with normal thinking, and their reasoning and reasoning are simply not feasible, and even more is to find fault, when these things happen, we can make the following choices:

In the face of people who think differently, it is best to walk away directly for unwarranted abuse and accusations;

For those who are looking for trouble, as a waiter, it is best not to have a direct conflict, and to find a leader and boss to solve the problem;

For those who can still be reasonable, then they can reply in cryptic language, although as a service industry is customer-oriented, but for some problems outside the scope of work is not blindly tolerated.

Second, the relationship between consumers and service providers is not an antagonistic relationship nor a relationship of respect and inferiority, but should be a model of equality, mutual benefit and win-win, the two understand and respect each other, in the process of exchange and cooperation can each other get better returns and satisfaction, in order to do the above need to master the following points:

Mutual understanding and respect, friendly exchanges, and an equal attitude.

Control your emotions and mood, and try not to communicate with emotions but with questions, which will reduce many conflicts.

Be patient, empathetic, and forgiving.

In the end, I hope that everyone can understand and understand each other, so that there will be fewer contradictions and more happiness.

Legal Analysis: Can be called to the police.

Legal basis: "Law of the People's Republic of China on Public Security Administration Punishments" Article 43 Whoever assaults another person or intentionally harms another person's body shall be detained for not less than 5 days but not more than 10 days and shall also be fined between 200 and 500 RMB; where the circumstances are more minor, they are to be detained for up to 5 days or fined up to 500 RMB.

1) Gang up to beat or injure others;

2) Beating or injuring persons with disabilities, pregnant women, persons under the age of 14, or persons over the age of 60;

3) Repeatedly beating or injuring others, or beating or injuring multiple people at a time.

If you are injured in an accident during your work, you should immediately go to the medical institution that has signed the service agreement for medical treatment, and in case of emergency, you can first go to the nearest medical institution for first aid. At the same time, apply to the local labor and social security administrative department for work-related injury recognition in a timely manner.

If an injured employee is not satisfied with the determination of work-related injury by the labor and social security department (if it is not recognized as a work-related injury), he or she may also file an administrative reconsideration within 60 days of receiving the work-related injury determination; Those who are dissatisfied with the reconsideration decision may also file an administrative lawsuit with the local people's court within 15 days.

If you are only beaten by a guest in the hotel and do not cause injury, the guest's behavior violates the provisions of Article 43 of the Law of the People's Republic of China on Public Security Administration Punishments, and you are suspected of assaulting others, and you shall bear public security administrative responsibility in accordance with the law.

The hotel is not responsible.

You should report the case and let the public security department deal with it for you, so that your rights can be better protected.

In today's society, those who have money are masters, and it costs money to fight a lawsuit, and it costs more money to hire a good lawyer, and the lawsuit may not be won. You're a waiter, will the bosses speak for you? It's always yourself who suffers.

It doesn't matter if you are beaten once, I hope you can get better and better, it is best to find a good job, make a lot of money, and if you have money, you will not be bullied, and you will also be an uncle at that time! Didn't solve your problem, ha, when I'm, I don't want to see people being bullied.

If the guest who beats someone is a crime, he will be handed over to the public security organ, and finally he can apply to the court for civil compensation attached to the criminal case. The hotel and waiter are in an employment relationship, and I think the hotel should actively help the waiter in the lawsuit, and give its own staff care in terms of humanity.

Call security or call the police – in serious cases, prosecute the person according to the level of injury.

The hotel should compensate you because it is a work injury.

The guest should pay your medical expenses, which is his civil liability, and if the circumstances are serious, the public prosecutor's department will investigate his criminal responsibility, that is, convict him of a crime.

Amitabha, if it's not serious, forget it, there are bad karma and good karma between people, and the person who beat you had a bad karma with you in your previous life, and if you beat you with this evil karma, if you don't have this evil karma, he will help you eliminate karma. It's all good and don't have to be taken to heart.

You can ask for the offender to be punished in accordance with the public security regulations. If there is no minor injury, the police will mediate between the two of you, and if the mediation fails, you can sue for resolution.

On the premise of respecting guests, the hotel should also protect the safety and interests of employees, you can enjoy medical compensation and lost work expenses due to injuries in the hotel, and you can also negotiate compensation with guests through the hotel, if you can't solve it, you can report the case and solve it with the relevant departments, and learn to protect yourself.

It's illegal to hit someone there, and you can tell the hotel manager, because the hotel is your employer and guardian, and has the right to protect you and guardian you, and if the hotel is not responsible, you can only call the police, and if it's been a long time, it's hard to solve. You can only ask the hotel to pay for your medical expenses. It is best to call the police at the time.

1. Find the public security to report the case, and at the same time go to the medical department**;

2. Apply for injury identification;

3. According to the appraisal results, negotiate with the hotel and the guest, and sue to protect the rights if the negotiation fails!

Give a simple solution: if you are beaten by a guest, of course, you have to report to the public security organ, and the police station where the hotel is located can do it, first of all, you must distinguish the degree of injury, minor injury or minor injury. Minor injuries require the police station to detain the person who beat you, of course, the person handling the case will mediate for you, open your mouth to ask for a price, and ask for detention if you are not satisfied.

Of course, minor injuries can also be mediated, but don't be small when you open your mouth to ask for money. For the hotel, if you plan to stay, find the boss to adapt to the compensation, if you don't stay, you can be beaten after the lost time pay and so on in the court to sue the hotel, the hotel will not be for such a trivial matter with you to sue the hotel, as long as the attitude is resolute, the hotel will give you a similar answer.

You can sue the guest (the court manages), and the hotel should treat you as if you were injured at work (if you have objections, the labor arbitration authority will be in charge).

Call the police first The purpose of calling the police is to save the environment at that time.

The police are here, if you talk about it privately, you should go back to the Public Security Bureau to solve it!

The hotel is a service industry, and the boss is afraid of retaliation! It's useless to tell them.

In the law, there is no distinction between status, whether it is a guest or a boss, as long as you have evidence, you can sue.

Landlord: Hello!

For hotels: The injury you sustain is considered a work-related injury.

For guests, it is possible to call the police directly and sue for intentional bodily harm.

There is only one way to choose between work and rights protection, and it depends on the situation.

Legal.

The key is what kind of beating you are like, if it is only a small injury, it is recommended not to go through the legal process, depending on how your hotel and the guest communicate, it is recommended to solve it privately.

However, if the injury is more than slight, the guest is suspected of intentionally hurting people.

Refer to the Labor Contract Protection Law! If you don't sign a contract, it's hard to say!

The hotel has an employment contract relationship, and you can claim for work-related injuries.

Guests, tort liability, personal injury compensation.

You can go to court to sue.

Call back from a security guard or friend. If you are injured too badly, call the police.

If the injury is not serious, coordinate with the customer to solve it first, and then go through legal procedures, find a lawyer, and consult related matters.

If the injury is serious, it is advisable to go directly to the legal process.

Summary. Article 43 of the "Public Security Administration Punishment Law of the People's Republic of China" Whoever assaults another person, or intentionally harms another person's body, is to be detained for not less than 5 days but not more than 10 days. There is no requirement for the victim's injuries to be of any degree, as long as there is an act of assault or intentional physical injury.

Secondly, whether it is beaten by someone you know or someone you don't know, you should call the police first, and investigate the incident, such as your statement, the testimony of bystanders, whether you are injured, the cause of the conflict, etc. Of course, there are also cases that cannot be dealt with due to insufficient evidence or the suspect cannot be found, insufficient evidence refers to the fact that the human or physical evidence is not enough to determine the facts of the case For example, two people, one person said that the other party slapped him, and the other person said no, in the absence of anyone else to testify, and because the slap was not heavy and did not leave traces, it is impossible to determine that the other party really hit the person, and cannot be punished.

How to deal with the hotel waiter being hit by the hotel consumer guest, the waiter and the guest.

Hello, you can call the police.

Call the police. Article 43 of the "Public Security Administration Punishment Law of the People's Republic of China" Whoever assaults another person, or intentionally harms another person's body, is to be detained for not less than 5 days but not more than 10 days. There is no requirement for the victim's injuries to be of any degree, as long as there is an act of assault or intentional physical injury.

Secondly, whether it is beaten by someone you know or someone you don't know, you should call the police first, and investigate the incident, such as your statement, the testimony of bystanders, whether you are injured, the cause of the conflict, etc. Of course, there are also cases that cannot be dealt with due to insufficient evidence or the suspect cannot be found, insufficient evidence refers to the fact that the human or physical evidence is not enough to determine the facts of the case For example, two people, one person said that the other party slapped him, and the other person said no, in the absence of anyone else to testify, and because the slap was not heavy and did not leave traces, it is impossible to determine that the other party really hit the person, and cannot be punished.

I want to know what I should do next.

If the injury is serious, go to the hospital for an appraisal, and ask for lost work expenses, mental damage expenses, medical expenses, nutrition expenses...