What will you do if the takeaway is delivered early?

I've met a delivery guy who didn't say hello and ordered it to be delivered in advance, so I won't give five stars, because I can't accept this kind of behavior, the so-called professional ethics, and once I received ** confirmation, I refused. And then all kinds of reasons, anyway, I keep saying, I didn't complain, but I don't give five stars, I know that the delivery staff is hard, but we also have all kinds of difficulties and troubles in other industries every day, not kind or not kind, everyone has to abide by the rules of the game, isn't it. ‍‍

I usually calculate the time in advance, after all, the business is busy during the peak period, and the delivery staff is also busy, anyway, I plan it myself, and the delivery people on my side are very good, polite, and help us carry it to the office, even if it is late, I think the five stars are worth it

I will give complaints and consult related problems over there, and the takeaway brother needs to adjust the automatic dispatch system to make it smart enough to reasonably plan the route, ** the road conditions, and allocate the order volume to be delivered, so that users can taste delicious at the appointed time as much as possible. ‍‍

I agreed with what I told in advance, I didn't say that I confirmed it privately, and when I called ** to ask him, if he had a bad attitude, he would give a bad review or complaint. Forget it if you have a good attitude. ‍‍

I met a food delivery man who ordered in advance to confirm the receipt, so scared that I thought he sent the wrong one, and then he himself ran to the side of the unit, anyway, it was a long time late, and I have been asked not to complain after delivery. ‍‍

In the past, it was difficult to wait for the company's elevator peak, and they had to go to the freight elevator for takeaway, so they said that they were waiting for the elevator and asked for confirmation in advance, and I agreed. Anyway, it depends. ‍‍

Once, it was a heavy rainstorm, and he asked if he could be sure in advance, and I agreed, and then arrived in less than 5 minutes. It's also very distressing. ‍‍

If you tell me in advance, I think it's understandable, it's not easy for people to deliver takeaways, so let's be more understanding between people! ‍‍

I'll eat it in advance

I'm probably a Buddhist youth, it doesn't matter if it's early or late, I never have a bad review, I just don't die of hunger.

The takeaway brothers are all uncles, and if you don't let you order in advance, you will be sent to you in the end, and you will starve to death.

Meituan Takeaway accidentally ordered the wrong delivery, resulting in an early arrival, and it could only pay for it by itself.

On March 11, 2020, Meituan Takeaway released the first "Catering Takeaway Resumption of Work and Consumption Report" during the epidemic period, which summarized and analyzed the big data of takeaway orders from the Spring Festival to the resumption of work in major cities across the country, becoming a barometer that objectively reflects the resumption of work and production and economic vitality of each city.

According to the report, since the resumption of work, the number of takeaway merchants, order volume, transaction volume and other indicators have shown a steady rise, and the number of takeaway orders of three-thirds of merchants has exceeded that before the epidemic, and the catering economy has taken the lead in recovery.

In terms of digital business solutions, Meituan Takeaway mainly relies on the big data of the platform to help merchants formulate store business models and product operation strategies, and provide merchants with services such as big data site selection, operation activity design, and new menu research and development.

In addition to digital business solutions, Meituan Takeaway also provides specialized production solutions, providing automated production equipment, intelligent food picking equipment, and high-quality circulation design. The combination of professional store layout design and automation equipment can effectively improve the store's production capacity efficiency and service capabilities.

With the increasingly fierce competition, the difficulty of customer acquisition has become a major problem for many catering companies. To this end, Meituan Takeaway tailors a full-scene marketing solution for catering brands, integrates online and offline resources through online and offline membership and other methods, realizes the linkage of "platform ecology + merchants + third-party forces", and creates an integrated marketing plan covering multiple scenarios.

Hello, like this case, you have already contacted customer service to explain the reason, the platform will not deduct you 500 yuan, assuming that the platform is really so unreasonable, in addition to appealing, you can go to the labor bureau to report, or you can call the mayor of 12345** and ask him to help solve it.

There is no penalty for early delivery, and it is estimated that there will be a penalty if it is delayed.

In 2019, the company's annual revenue increased by 97.5 billion yuan year-on-year, the total transaction value increased to 682.1 billion yuan year-on-year, and the annual transaction users of the platform reached 100 million, of which the catering takeaway business continued to maintain strong growth, with the number of transactions increasing by 8.7 billion year-on-year.

According to the 2020 Q3 financial report, Meituan has 100 million annual transaction users, an average number of user transactions, and 6.5 million active merchants.

After-sales service guarantee.

Meituan has always followed the consumer first.

First, the merchant.

2. Meituan's third principle has attached great importance to honest management since its inception, and has so far established a complete system to provide consumers with good products, good goods and good services.

1. Meituan is the first company in China to allow consumers to evaluate their consumption after consumption, so that we can find out the problems in consumption in a timely manner.

4. Meituan is the first company to launch a refund of expired coupons, and a one-time refund of tens of millions on the first anniversary of Meituan's establishment. Prior to this, the ** coupon cannot be used after it expires, and the money prepaid by the consumer cannot be recovered.

It has greatly affected consumers' trust in ****. In order to solve this problem, Meituan took the lead in launching expired refunds to return the money that should not be taken to consumers. Expired package refund is Meituan's first in the world, and even Groupon, the originator of ****, has not yet been realized.

5. Meituan has launched a "worry-free" after-sales service plan. The contents include: unconditional refund if you don't consume it after seven days of purchase, free order if you are not satisfied with Meituan, and one-click refund if you don't consume it after expiration.

Dedicated delivery riders, teams, pre-orders, the first 8 points and the last 8 points, click within this time, it is qualified, the pre-order is delivered in advance, there is no delivery fee, crowdsourcing riders, pre-orders, the first 15 points and the last 8 points, according to the proportional deduction!

When clicking on delivery, the rider's positioning, and the customer's address, can not exceed a certain distance, otherwise, it is also possible to determine the delivery point in advance, and the specific penalty rules may be different for franchisees in various places

Delivery 10 minutes before the estimated delivery time is considered overtime, and whether the penalty is imposed depends on how your site handles it.

If the person is nearby, add click to serve, count as overtime deduction, if the person leaves far away, forcibly click to serve, it is very likely to be judged by the system of false delivery and deduct 50, if it has not been clicked to deliver, the system will automatically complete the order after 24 hours, and it will be processed according to overtime.

Notes:

The food delivery industry in economically developed areas is more active, and the demand for food delivery workers is also more vigorous. Especially in first-tier and new first-tier cities.

Centralized, the pace of work is faster, and consumers are more willing to choose fast and convenient takeout instead of cooking by themselves or eating out.

At. First- and second-tier cities.

The coverage is high and there is a gradual tease of clefting.

Third- and fourth-tier cities.

Sinking tendency. At the same time, the food delivery scene has become more abundant, and the food delivery area has expanded from the previous residential and office buildings to hotels and hospitals. With the continuous expansion of the "cake" of the takeaway industry, the urban coverage, delivery categories, and takeaway scenarios continue to be enriched, which also provides more opportunities for people who are interested in engaging in the takeaway industry.

Summary. The so-called early delivery includes two situations: 1. The meal is not delivered to the user and is more than 200 meters away from the user.

2. Although you are within 200 meters of the user's delivery, you are not delivering the meal to the user. And if you don't leave a good impression on the user, the user will leave a message in the review saying that you delivered it early, which is also classified as early delivery.

The so-called early delivery includes two situations: 1. The meal is not delivered to the user, and the place where the user is more than 200 meters away from the delivery of the service. 2. Although you are within 200 meters of the user's delivery, you are not delivering the food to the user.

In order to improve the user experience, Meituan requires riders to only deliver the food to the user after the meal is delivered, or at a place no more than 200 meters away from the user, which is a compliance behavior, and delivery beyond this distance will result in a fine, and it is a very heavy fine, which may be 500 yuan. The reason is also very simple, imagine that we order a takeout by ourselves, and when you haven't gotten your takeaway, you find that the rider has finished the order, will you panic in your heart, my takeaway was delivered**? Even though you received another takeaway shortly after, wasn't the experience unpleasant?

Will this cause you to stop ordering takeout from Meituan next time? Therefore, the corresponding punishment will be very severe, which is a behavior strictly prohibited by Meituan.

What exactly is it? The person who ordered the takeout forgot to be delivered, or the person who delivered the takeout forgot to be delivered.

Those who order takeout forget to order delivery, only run errands. Running errands and he'll go back to you.

The delivery person forgot to order the delivery. If he says something to you, he will communicate with you and tell you not to pick up. Then take the mobile phone number of the food delivery, call you** If you don't answer twice, he will report the abnormality.

Then the customer service will automatically call you twice**. If no one answers, the order will automatically locate the abnormal order. Then he waited a little longer, and it would be normal for him to wait a few minutes before ordering it.

It doesn't matter, it will be automatically signed for later.