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The front desk is a challenging position to learn a lot (both professional and social), and the cashier position is even more important (because it involves money and accounts).
Of course, the bigger the hotel, the better, if you have the opportunity, you can climb to a better hotel, if you can, you can also do reception, learn how to treat guests, that will also be very helpful for you in the future.
When you are young, you can enrich yourself after work, and the shift work is very tiring, remember to self-regulate.
Finally, the hotel environment is more complicated, remember to protect yourself, I wish you well!
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Being a cashier is quite stressful, and I don't know if you can handle it at a young age.
Sometimes, you make a little mistake, but it affects the customer's mood, and you will be harshly criticized by both the customer and the boss. Your cashier operation mistakes have led to a mismatch of money, and you may have to use your hard-earned salary to subsidize it.
Generally speaking, it is not easy for you to work outside at the age of 18 as a girl, and if you can bear this, it will undoubtedly be a lot of spiritual wealth for you in the future!
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Hehe... How can I say this, you debuted so early, I personally think you are better at working and studying at the same time! Work can help you accumulate social and work experience; Reading can help you increase useful knowledge and lay the foundation for your long-term development!
Think for yourself ...
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There is no shame in girls making wine so that they can dress up at the front desk of the store. Hotels (also known as guesthouses, inns, inns, hostels, business travelers, inns, inns, Chinese hotels, hotels, etc., Malaysia.
Singapore and other hotels) is basically defined as a commercial establishment that provides a safe and comfortable space for users to rest or sleep for a short period of time.
Number of rooms and size division:1.Mega hotels: more than 2,000 rooms.
2.Large hotels: more than 1,000 rooms.
3.Medium to large hotels: 500-1000 rooms.
4.Medium-sized hotels: 200-500 rooms.
5.Small and medium-sized hotels: 50-200 rooms.
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It's not very difficult, as long as you study by heart.
1. Reception of individual visitors:
1. When the guest enters the hall and is two meters away from the main desk, he should look at the guest, smile to the guest, and greet: "Hello, Mr. Miss!" (Good morning, good afternoon, good evening)".
1) If you are answering**, just look at the guest, nod and smile, and signal the guest to wait.
2) If you are dealing with the documents at hand, you should keep an eye on the arrival of the guest.
2. Confirm whether the guest has made a reservation.
1) If the guest has booked a room, please wait for a while, and check with the guest according to the name or unit used by the guest at the time of booking.
2) If the guest has not made a reservation, if there is a vacant room, the guest should be introduced to the type of room that can be rented, **, and location. Wait for the guest to choose and ask if there is no room available, apologize to the guest, and introduce the guest to the nearby hotel and ask if they need help. You can get in touch with them.
3) If the guest is only asking and not staying at the hotel, the guest should patiently answer the guest's inquiry and welcome the guest.
3. Check-in.
1) Hold the top end of the accommodation registration form and the bottom end of the pen at the same time, hand it to the guest and ask him or her to fill it out.
2) Verify whether the person and ID card are consistent, scan and save the certificate.
3) Check whether the accommodation registration form is complete, and if there are any missing or unknown items, you should ask or supplement it according to the certificate. If you do not have any valuables to store, please sign in the lower right corner of the registration form. and record the license plate number.
4) Confirm the payment method (posting, credit card, cash,).
5) Give the ID and room card to the guest, and remind the guests who come to the hotel for the first time the approximate location of the room.
6) If you have large luggage, you can ask the porter to carry it for you.
7) Notify the room service center and the switchboard room, and enter the check-in information into the computer.
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Job content: Newcomers generally go to serve food, wash dishes, and prepare dishes.
The night shift is 13 hours, from 09:00 in the morning to around 23:30 in the evening.
Night shift: 22:00 in the evening to around 09:00 in the morning.
Salary: Junior employees: 3500 cap, Intermediate employees: 4300 cap, Senior employees: no cap.
Employee benefits. 1. After the regular employee is approved by the store manager, the hard-seat train ticket and bus ticket from the home address to the place of work will be reimbursed; Enjoy five insurances, and the company will reimburse the cost of applying for a health certificate after working for half a year.
2. Employees who have worked in the company for one year can enjoy paid annual leave, and reimburse the round-trip hard-seat train tickets and bus tickets from their home address to the place of work.
3. Employees who meet certain conditions (husband and wife employees, store managers, etc.) can enjoy the housing subsidy provided by the company.
4. The children of employees who have worked in the company for three years can enjoy an education subsidy ranging from 2000 to 5000 yuan per year.
5. Parents of lobby manager level employees can enjoy a monthly parental subsidy of 400 yuan; Parents at the store manager level can enjoy a monthly parental subsidy of 1,600 yuan.
6. Ordinary employee talent subsidy plan (with full-time undergraduate graduation certificate): ordinary undergraduate students (including overseas undergraduate colleges) can enjoy a subsidy of 1200-2000 yuan per month for 6 months (the assistant store manager does not enjoy this subsidy).
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