vivo mobile phone can t use data, vivo mobile phone traffic can t use what s going on

1. If you can't access the Internet, please try to turn off and restart; Please check whether the maximum flow rate threshold for this month has been reached; Please check whether your phone settings mobile data is turned on; Set the mobile data option APN and whether the name is set to 3GNET.

2. If you still can't access the Internet, it is recommended that you troubleshoot in the following ways:

Check whether there is a network, it is recommended that you can use it in a place with a strong signal;

Check whether there is still a credit in the account, if the balance is insufficient, you need to recharge before you can use it;

Confirm whether the parameters of the mobile phone have been set;

Check whether the USIM card is inserted, if it has been inserted but still cannot be used, it is recommended that you go to the business hall to check whether the USIM card is faulty, or replace the card for testing;

Check whether there is a problem with the mobile phone, it is recommended that you change the phone for testing;

In case of traffic capping, it will also lead to the inability to access the Internet;

The number has not been registered with the real name, and the real-name registration has not been completed within the time limit, and the service will be suspended;

3. If the above situation is not the case, it is recommended that you contact the manual customer service of Unicom in the place where you belong for consultation, and the actual situation is subject to the local policy.

We recommend that you try the following methods:

1. Please call the SIM card operator first to confirm whether the mobile phone is in arrears or activate the data Internet function;

2. Confirm that the "Data Network" switch is turned on;

3. Restart the phone and try to see if you can surf the Internet;

4. Enter the mobile phone i butler - traffic monitoring - network management to check whether the network permission of the software is disabled;

5. It is recommended to change the network environment and time period, or change to other SIM cards and try again;

Mobile phone users who cannot use data to access the Internet can check as follows:

1. Consult others around you if there is this problem, if there is the same problem, it may be that the local network is faulty, you can call the local 10086 feedback optimization;

2. Change the mobile phone for testing, if it can be used normally, it may be a problem with the mobile phone, you can contact the mobile phone after-sales consultation;

3. If there is still this situation after changing the mobile phone, it may be a problem with the SIM card, and you can bring the card to the nearby business hall for testing.

Why can't the vivo mobile phone access the Internet when the traffic is turned on?

Unable to access the Internet using the data networkTroubleshooting method:

1. Check your phone's settings.

Open the mobile phone Quick Center (scroll down at the top or scroll up at the bottom) to see if the data network is turned on.

2. Confirm the status of the mobile phone card.

Make sure that the balance of the mobile phone card is sufficient, if the payment is in arrears, please restart the mobile phone after the recharge is successful. Please check with your carrier whether the traffic limit has been met or whether the data network function has been enabled. If necessary, you can change the SIM card that can access the Internet normally.

to confirm. 3. Check the mobile phone signal.

If your phone uses a metal, magnetic case or bracket that has an impact on your phone's signal, it is recommended to remove it and try it. If you are in an underground parking lot, elevator hall and other environments, the coverage of the mobile phone signal is susceptible to these environmental impacts, the signal will be relatively weak, and the data network will also be affected, so it is recommended to go to an open area, such as an outdoor open environment for testing.

4. Check the network permissions.

Please go to Mobile Phone i Manager - Traffic Management Traffic Monitoring - Network Management or Set Applications and Permissions - Permission Management.

Check whether the Internet access permission for the app is enabled.

5. Check the network settings.

Please go to Mobile Settings - Mobile Network.

SIM Card Information & Settings - Corresponding SIM Card ) - Access Point (APN) or Set Up Mobile Network Dual SIM & Mobile Network - Access Point (APN), tap"Reset to the default settings"restart your phone.

6. Re-search the network.

Please go to Settings - (Other Networks & Connections) - Airplane Mode.

Turn it on and then off.

7. Reset the network settings.

Make a backup of wifi and other data, go to Settings - System Management - Backup and Reset - Reset Network Settings - Reset Settings, and then use it to view.

Resetting network settings will clear connection records such as Wi-Fi, mobile data, Bluetooth, etc.; If you have dual SIM, you need to select the corresponding SIM card.

8. Reset all settings.

Note: Restoring all settings will not delete any data or ** files, only all settings will be restored, please confirm that it does not affect the use of the software before operating. For data security.

It is recommended to back up your phone data in advance before the operation.

If the above methods are invalid after operation, you can enter the vivo official website vivo**app--my--**customer service or vivo official website web version--scroll down to the bottom --**customer service--enter the manual customer service to enter the consultation and understanding.

1.Query available traffic: Go to mobile phone settings - mobile network dual SIM and mobile network - traffic management to query the available traffic.

2.Replace SIM card or**: If the mobile phone card or ** is faulty, which will cause the mobile phone to be unable to use the data, you can go to the operator's business office for testing or replacement of the SIM card, or consult the operator's customer service to replace**.

3.Turn off the roaming function: If the mobile phone is used abroad, you need to turn on the data roaming function in advance, and you can go to Settings - Mobile Network Dual SIM and Mobile Network - Turn off data roaming.

4.Switch network mode: In the dense or weak sail source signal, the network signal will be weak, you can switch to the 4G network or go to the area with a strong signal to use the data network.

5.Reset all settings: Go to Settings - System Management More Settings - Backup & Reset - Restore All Settings (this operation will not delete the file, it will cancel the password, and reset all settings, including: lock screen password, privacy password, app lock, etc.).

6.Erase all data: Go to Settings - System Administration More Settings - Backup & Reset - Erase All Data (this operation will delete all data, it is recommended that you back up important data).

7.Compare other mobile phone signals: enter the mobile phone settings - mobile network dual SIM and mobile network - SIM card information and settings, use other SIM cards to detect the signal, if the signal is poor, it may be that the local network coverage is poor or the card slot is faulty, you can replace the SIM card or consult the customer service of Yuntu Zhengyingshang.

If none of the above methods can solve the problem of unusable data, it is recommended that you bring your mobile phone and valid card purchase code to the vivo customer service center for maintenance.