How to complain about mobile compulsion, and how to effectively complain about China Mobile

ps: 10086's service attitude is super good, will ask your questions in detail, and general problems can be dealt with in a timely manner.

If there is a problem that cannot be solved by 10086 complaints, you can call China Mobile Service Quality Supervision **10080 to continue feedback.

2) Press the "2" SMS self-service mode, you will receive a text message sent by "10080", click the link, you can fill in the form through the opened page, and submit the complaint to reflect;

3) Press "9" to directly connect to the manual seat.

Make a complaint. PS: 10080 is China Mobile's service quality supervision**, which plays a role in supervising escalation complaints.

In summary, how to effectively complain about China Mobile? Don't be in a hurry when you encounter a problem, as long as you master the correct complaint method, you can get twice the result with half the effort and solve the problem quickly.

First: Complaints. You can use your mobile phone to dial 1006 official**, there will be a voice prompt after dialing, and then select 0 to enter the manual service after the voice is over, tell the manual service the problems you are facing, request to solve, and they can solve the general small problems.

Second: official ** complaints. You can also go to China Mobile 10086 official ** to complain, search for "10086 official**" on the Internet, click "Service Center" and then click "Complaints and Suggestions" after entering the official **, and then follow the steps to fill in the information and then click to make a complaint.

Third: Hit the mobile group** complaint. If you are not satisfied with the results of 10086 or the business hall, you can also call the complaint of China Mobile Group, 4001110086 the service of China Mobile Group.

Fourth: Complain to the Ministry of Industry and Information Technology. Complain to the Ministry of Industry and Information Technology of the People's Republic of China, and if you complain to the Ministry of Industry and Information Technology, the mobile personnel will face assessment, so they will take it very seriously.

In addition, complaints must be reasonable, do not mess around, and must speak on the basis of facts.

The Communications Administration is the competent authority of the communications industry within the provincial-level administrative area, and consumers can find the official website of the local provincial-level Communications Administration, find the user complaint column, and fill in the relevant information on the official website.

1. When many people are dissatisfied with mobile work or business, their first reaction is to call 10086** to find customer service to solve it. The biggest advantage of this kind of complaint is that you can find the mobile complaint in the first place. If the sense of responsibility of good luck reception customer service is very strong, it is naturally best to be enthusiastic about solving it.

But if you encounter that kind of customer service who shirks responsibility, even if you complain, you still can't get the solution you deserve. 2. In addition to dialing 10086 on the official website of China Mobile to protect rights, you can also complain on the official website of China Mobile. In the mobile service center, select the Complaints & Suggestions option to enter the official complaint channel.

Fill in the corresponding content according to the official complaint** to complete the internal complaint. Once a complaint is made, a response will be received within 48 hours. 3. If the provincial communications management bureau complains within the mobile and the problem still cannot be solved, it may wish to raise the level of department to appeal.

The Communications Administration is the competent authority of the communications industry within the provincial-level administrative area, and consumers can find the official website of the local provincial-level Communications Administration, find the user complaint column, and fill in the relevant information on the official website. 4. The China Consumers Association mainly protects the rights and interests of consumers. As a communication operator, China Mobile provides services to consumers, and if consumers want to file complaints, 12315 will also accept them.

5. If the Ministry of Industry and Information Technology and the Bureau of Letters and Visits of the People's Republic of China still cannot be resolved through the above channels, the Ministry of Industry and Information Technology of the People's Republic of China and the Bureau of Letters and Visits are the last powerful tools for consumers to protect their rights. The Ministry of Industry and Information Technology of the People's Republic of China is the central figure in the field of communications, which manages all departments of the communications industry. Complaints through the Ministry of Industry and Information Technology can be made by calling 12300** or going to the Ministry of Industry and Information Technology**.

However, if the Ministry of Industry and Information Technology does not respond within 7 working days in accordance with the law, the consumer can further respond to the State Bureau of Letters and Calls to get the corresponding solution to the problem.