How to complain about SF Express, how to complain about SF Express

You can call SF Express to 400811111 complain, and then you can go to the State Post Bureau to complain. 1.Login**.

Log in to your account. After registration, click Login - to enter the complaint interface. 4.

Fill in the relevant information and submit. Once you have completed the above steps, the staff will call you shortly. If there is no result, it may be that the content of your complaint is incorrect or not detailed.

Ask a question and pay the original price. You can communicate with the customer service staff of SF Express first. If communication is not possible, you can file a complaint as described above.

The point is that I don't need to be contacted by the accompanying commissioner to ask a question, I just need to wait, indefinitely, because they have to have a certain amount of time to review after they accept it. If you feel that the manual service does not give you a satisfactory answer, you can go to the official website of the State Post Bureau to file a complaint. There are generally results.

1. First of all, please complain to the courier company.

2. If the complaint is fruitless or you are not satisfied with the result, you can search for the official ** of the State Post Bureau, and then click Register, log in to the account after successful registration, click on the home page [I want to appeal] or click [Online Appeal].

3. If you are not satisfied, then call [province code +12305]** to complain to the local postal administration or the State Post Bureau or submit a complaint to the State Post Bureau online.

4. Precautions: The complaint acceptance agency shall complete the processing within 30 days from the day after receiving the complaint. Where it is possible to respond to acceptance on the spot, a response shall be made on the spot; If it is not possible to reply on the spot, a decision shall be made to accept or disapprove the appeal within 5 days of receiving the appeal, and the complainant shall be notified.

The following conditions shall be met for a consumer complaint: first, the complainant is a party with a direct interest in the complaint case; second, there is a clear respondent; Third, there is a specific factual basis; Fourth, there is no reply within 30 days (60 days for international business) after complaining to the postal operator, or the postal operator is not satisfied with the handling and reply; Fifth, when consumers complain, they must provide their name, ** number, mailing address, postal code, name and address of the respondent, complaint request, reason, relevant evidence, and date of appeal; Sixth, the complainant shall file an appeal within one year from the date of occurrence of the complaint.

If there is a problem, communicate with the dispatcher first, not in the dotting department**, the current SF Express will be established as soon as you complain, and the punishment is very heavy. If it is a service class, it is very likely to be fired directly (and it is not hired). The receiver has to receive and deliver a lot of couriers every day, and it is inevitable that there will be inconsiderate places.

Of course, there are also some collectors who are really bad, and the specific situation is analyzed on a case-by-case basis. Now that the economic situation is not good, everyone understands each other.

1. The cost is so expensive, but the service we get cannot be proportional!! If the piece is larger, hit ** and let the recipient pick up the goods by himself!! So what's the point of the door-to-door fee we add???

How can I complain about SF Express?

01 Call SF Express to complain**: 400-811-1111. Explain the situation to the customer service, and the customer service will make the corresponding records, and at the same time will give you feedback on the processing results.

03 Open Weibo, find SF's official customer service Weibo, and make a complaint by sending Weibo @ or private message to explain the situation. If your Weibo has a certain influence, then it will generally be solved relatively quickly.

05 After complaining to the courier company and receiving a satisfactory reply, you can appeal online at the State Post Bureau.

Complaint Article:

A complaint has been filed with the company, but there has been no result within seven days.

I have complained to the enterprise, but I am not satisfied with the outcome of the enterprise.

06 When SF Express does not resolve the problem internally, you can call 12315 Consumer Complaints** to complain, and if it is serious, it can be submitted to an arbitration institution for arbitration, or directly go to court to file a lawsuit.

How to complain about SF Express is as follows:

There are two ways to complain: the first way is to complain directly to the courier company, and the second way is to complain to the postal service.

SF Express

As a domestic express delivery company mainly engaged in international and domestic express delivery business, SF Express (Group) **** (hereinafter referred to as SF Express) provides customers with fast, accurate, safe, economical and high-quality professional express delivery services.

With the mission of "achieving customers, promoting the economy, and developing the national express industry", SF Express actively explores customer needs, continuously launches new service items, and provides fast and safe circulation channels for customers' products. In order to provide customers with more convenient and secure services, SF Express's network is all self-built and self-operated.

When our delivery is damaged, or the time is seriously delayed, and other unsatisfactory services, we must seek channels to complain and defend our legitimate rights.

Headquartered in Shenzhen, SF Express is a comprehensive express logistics service provider in China, and after years of development, it has initially established the ability to provide customers with integrated logistics solutions, not only providing logistics services at the distribution end, but also extending to the production, supply, marketing and distribution links at the front end of the value chain.

Courier business. As the first company in the domestic express delivery industry to have its own full freighters, as of December 31, 2018, SF Express had 66 all-key freighters, 9 hub-level transit yards, 49 aviation and railway stations, 143 regional transit yards, and 330 distribution points.

During the "Double 11" period in 2019, SF's domestic and foreign transportation capacity continued to increase, and the overall express digestion capacity reached about twice that of normal days, and its own aviation network, express delivery network and intra-city network will form an efficient integration with the high-speed rail network.

In terms of air capacity, SF Boeing 747-400ERF all-freighter aircraft have been officially included in SF's fleet, with 57 self-owned all-freighter aircraft in operation. In terms of high-speed rail capacity, SF plans to add 111 new high-speed rail lines during the "Double 11" period, and each line can add about one ton of capacity.