How to reply to a bad review of Meituan, for example, it is very affordable to give a bad review.

Giving a bad review means that the customer is not satisfied with the service or dishes of the store, then you should respond with a more objective attitude, for example: I'm sorry, I didn't give you a satisfactory service this time, we will modify it according to your comments, thank you for your comments, I hope to come again next time. You embellish it yourself, if others don't give a reason for a bad review or are vexatious, or if a bad review happens in the store, then you can tell it as it is, this fast customer you gave us a bad review for no reason and caused damage to the reputation of our store, I can think that you are deliberately damaging the reputation of our store, is a professional bad reviewer, conduct a similar denunciation type of paragraph, the comment is visible to everyone, and the response must be positive, If there is a change, it will be encouraged, and the attitude must not be too tough, and try to be polite.

Based on the principle of "if there is one, it will be changed, and if there is none, it will be encouraged.""The principle of replying.

If the bad review points out the actual problems of the product (store), then you can reply with the following template: I'm sorry, I didn't provide you with considerate and thoughtful service, we will improve the problem you raised, thank you for your valuable comments for us, I hope you will come again next time.

However, if you encounter the kind of vexatious and damage to the reputation of the store, the reply must be positive, similar to a paragraph of condemnation, to express your store's position.

Many businesses have a misconception that replying to bad reviews is really communicating with users with bad reviews. This is a completely wrong perception, in fact, 90% of users who give you bad reviews will not come to your store again, and they don't care so much about how you explain it. And the ones who will really read your reply carefully are often those users who want to place an order for the first time in the store to see it, so the most taboo thing about replying to bad reviews is the same, no matter what the customer says, you are a template reply, giving the person who sees it the illusion that you have not read these bad reviews at all, which will have a negative impact on the image of the store.

Today, we will summarize some common bad reviews of takeaway to help merchants establish a serious and responsible store image.

The dishes are not good or unpalatable, and they all have the same taste.

2. Dear, I'm sorry, but we didn't make you eat the taste you wanted. Where is not delicious, you give us feedback, we will improve in time.

3. Dear, we promise: the taste is uncomfortable, you can return it!

4. We have given feedback to the chef for the first time, next time you come to ask our chef to recommend a few dishes suitable for your taste, or you can communicate directly with our chef, we can develop a dish exclusive to you according to your taste. We will also provide more and better dishes for everyone.

Wrong meal delivery, missed delivery.

The food was not delivered according to the notes.

1. I'm sorry host The store's younger brother was too busy just now, and he was too sloppy to eat, so I didn't see your remarks. I will definitely educate him for you in a while, and such problems will also be reiterated in the store Strictly put an end to it I hope you have a good mood Please continue to support us and give you a good quality meal!

2. Your Majesty's forgiveness of sins The little woman was out of her mind for a while, and forgot Your Majesty's instructions I hope you can open up the net, and you will definitely wear sins and make meritorious contributions to serve your every meal

The customer service attitude is not very good.

1. I'm really sorry, we have retrained the customer service staff, and also made a deep reflection on the lack of service, looking forward to your visit again, we will definitely greet you with a new look!

2. Dear, I'm really sorry to let you have this not very unpleasant meal. We will immediately rectify the situation and strengthen the training of our partners to ensure that all indicators are passed before we come back to work. Please give us another chance to ensure that this will not happen again.

3. Our service staff is not thoughtful, please don't leave regrets in your heart because of our mistake this time, and look forward to your next visit and patronage!

4. We have done a deep reflection on the unhappiness brought to your meal, and we should not ignore the service while attaching importance to the taste. For the problems you raise, we will also give solutions in the near future, improve the service, strengthen management, so that the service can be improved faster, so that you can feel at home.

Summary: Attitude determines height, and attitude determines success or failure.

Landlord, beware of traps, at that time, the Meituan takeaway salesman also acquiesced to our swiping orders, and now help them brush up the order volume, and said that we want to recover all the brushing subsidies, and have been traced to last year's ah, Meituan takeaway is insidious, the order volume is there, the market share is there, and you don't have to spend a penny.