How to eliminate bad reviews on Meituan Takeaway

Meituan Takeaway. 1. First find Meituan Takeaway on our mobile desktop and click on it, as shown in the figure below.

2. Then click Me at the bottom right of the screen, as shown in the figure below.

3. Then click on My Reviews, as shown in the picture below.

4. Then click Delete, as shown in the figure below.

5. Finally, click Confirm.

I have been engaged in the food delivery industry for several years, and today I will share my feelings with you about the bad reviews of Meituan Ele.me, hoping to help merchants in need and communicate and learn with you.

First of all, the reasons for a bad review are as follows:

1.Merchant's own problems.

2.Rider issues.

3.Customer Questions.

4.Malicious bad reviews.

Let's start with the first point; There are several types of problems that the merchant has in.

Leak chopsticks, drinks, dishes, etc.

I didn't pay attention to the customer's notes, put the dishes separately, or didn't give chili peppers or anything like that.

Hair or other small animals that should not be in the food.

I didn't pay attention to the customer's notes, such as asking for an extra pair of chopsticks, giving some paper towels, and putting more chili peppers.

Food raw material problems, for example, one day many customers report that the sausage stinks, then the merchant has to check it personally.

The above problems are actually very easy to solve, contact customers in a timely manner, have a sincere attitude, make different analyses for different problems, and then give corresponding red envelope compensation, generally 80% of customers can delete such bad reviews.

The second point; Rider issues.

Overtime delivery. Bad attitude when delivering food, arguing with customers.

The food was ruined by the rider, especially the soup.

Many merchants have complained to me about the above problems, what does the rider problem have to do with me? In fact, I can also understand the merchant and fight for the merchant. But if there is a problem, we have to go out to solve it, whether it is the reason of the merchant or the rider, after all, the bad reviews are given to the store, and it really affects the store rating and sales.

For this kind of problem, communication is the most important, pay attention to ways and methods, and be detailed to the time grasp of the first hit and the analysis of the content of customer evaluation.

The third point; Customer Questions.

Customers: Here we only talk about subjective factors, not those vexatious customers who rarely exist objectively. To be honest, the so-called difficult to reconcile, and it is not easy for businesses, and this kind of problem is mainly reflected in the fact that the portion is small, not spicy enough, and the taste does not meet the requirements. Just kidding here, the spicy dishes in Guangdong and the spicy dishes in Hunan are the difference between heaven and earth, and it is also difficult for businesses.

In response to this problem, communication, communication is the best way to enhance feelings between people, good communication, bad reviews are gone, he can still be a repeat customer of the store in the future.

Fourth, Malicious bad reviews.

I believe that most bosses have encountered this kind of thing, and I feel very uncomfortable. In this case, we have to learn to collect evidence, take screenshots of chat messages, record recordings, collect evidence and report it to the platform.

Life is not easy, and it is even more difficult to be a takeaway boss, I hope my sharing can help merchants solve problems.

Bad reviews appear, we, as the owners of takeaway shops, will be encouraged if we have to change them, and how to deal with every bad review is the key to our takeaway. Otherwise, how can a store with a lower rating have sales.

After all, bad reviews are a hidden pain in the hearts of merchants, and Meituan Takeaway is no exception, so how do Meituan takeaway merchants contact customers to delete bad reviews when they encounter them? Some of the experiences are shared below:

The current Meituan takeaway evaluation rules are:

1. It will be displayed to the front desk the next day after the customer evaluation;

2. The customer privacy number is valid for 24 hours;

According to the above three rules, the timeliness of solving bad reviews is particularly important, once the 24 hours of ** price display causes losses to the merchant, the validity period of the customer privacy number is only 24 hours. Therefore, we must develop the habit of paying attention to evaluations at all times, but if there are bad reviews, deal with them immediately.

How to contact us:

1. Communicate directly with customers through the privacy number;

Communication References:

Boss: Excuse me, dear, I'm xx after-sales manager. Seeing that you gave a one-star review, I am very sorry that it has affected your dining mood, and I would like to ask you what you think we can improve? We'll be sure to pay attention in the future.

Customer: (expressing dissatisfaction).

Customer: (Calms down).

Boss: If you are satisfied with the results of our processing, there is a small request, the evaluation will be used as our performance appraisal, can you please help delete the bad review? Give the opportunity to make corrections. Thank you so much!

Customer: (Delete Bad Review).

A few key points to deal with bad reviews:

1. Apologize.

Regardless of whether there is a misunderstanding of the bad review, apologize in advance when contacting the customer to reduce the customer's defense.

2. Understand the crux of the matter.

Pay attention to the customer's opinion, find the crux of the problem, and inform the cause.

3. Provide solutions.

Apologize for the inconvenience caused to the customer and provide a solution to comfort the customer.

4. Make a request.

After receiving a positive response from the customer, carefully request the deletion of the review.

5. Show gratitude.

Thank you again for the customers and hope to visit again.

ps: If you contact customers through **, do a good job of recording, keep the voucher, and in case of malicious situations, feedback to the platform at any time, complain and report, and safeguard the interests of the merchant itself.

Steps to delete a bad review:

Hope!!

Communicate with the guest and ask what the specific situation is to give a bad review, and it is generally understood that if the guest of the merchant deletes it from the background by himself, there will be no bad reviews.

If there are bad reviews, there is no way for the merchant to get rid of them.

1. Open Meituan Takeaway

2. Go to My ReviewsThen click on "My Ratings" on the left side of this page and click to enter.

1. Open Meituan Takeaway

2. Go to My Reviews

Then click on "My Ratings" on the left side of this page and click to enter.

Reviews are updated in real time:

The average response rate of 5 minutes in the past 7 days is 100% (the kangaroo store manager does not need it);

Monthly sales order 300;

The number of complaints in the past 90 days is 0.

**Return visit: 100% average response rate in 5 minutes in the past 7 days;

In the past 7 days, the 1-minute response rate of emergency messages has reached 100%;

There has been no customer complaint record in the past 90 days.

If you don't understand, you can ask me 2 4

It is best to let a professional customer service lady contact to deal with it, and the success rate is as high as 98%.

If you are not sure to deal with it, you don't have time to deal with it, you can let us deal with 3 4

If you encounter malicious bad reviews from your peers and particularly strange customers, try to save the evidence and appeal to the platform, but it should be noted that only if you meet one of the three appeal rules can you successfully appeal

Platform review (review information does not match the order, contains advertisements, threatens merchants for profit, peer bad reviews, leaks privacy, etc.).

Kangaroo review (remarks in the order unreasonable requirements, meaningless evaluation content, fabrication and exaggeration of evaluation facts);

No responsibility for bad reviews (there is a contradiction between the reason for the rider's delivery, the content of the review, and the star rating). 4/4

What happens if my appeal is unsuccessful? Don't worry, there is another chance, that is, you can call Meituan Business Service**Find the customer service lady to appeal again, try to prepare relevant evidence first, and think about what to say before calling**.

Asking questions and appeals are not successful.

This can be solved by contacting the customer and communicating the plan to remove the bad review.

How do I contact a customer? The merchant can't see the mobile phone number, but it can be queried through technology.

Meituan, Ele.me bad reviews can be handled, as long as it is within the time limit, the personal test is effective, and the success rate is 90%.

You must contact the customer to delete, but the premise is that the customer can be found, and if you can't find it, tell me, it's free. I have software to help you check.

How do I cancel? If you can cancel, find the public and search for Meituan takeaway bad reviews to delete.

Find a 24-hour valid virtual number and call ** to communicate. The problem is that many merchants can't find the number, and if they can find the number through the software, they can check it for free.

1. Find the Meituan takeaway app on your phone and tap to open it.

2. After opening, find the My option in the lower right corner and click to enter.

3. Find my evaluation option in My Interface and click to enter.

4. In the My Reviews interface, find the review you want to delete and click the delete option.

5. Click the OK option in the redirected interface to delete the review.

1. On the standby desktop of the mobile phone, find the Meituan takeaway client, and then click to enter, as shown in the figure below.

2. After entering the main page of the Meituan takeaway client, find the "Me" option at the bottom right of the screen, and then click to enter, as shown in the figure below.

3. After entering my page, find my evaluation option, and click to enter, as shown in the figure below.

Hello, friend, it's a pleasure for you, open Meituan, click mine, and then click on the review. On the review page, click the three dots below a review. The option to click Edit review appears.

Go to the review page and enter the review content, and then click Publish in the upper right corner. After the modification is successful, go to the following page and click Done. If you return to the review page, you will see that the review has been edited.

In 2017, Meituan's total takeaway transaction volume reached 171 billion. On June 27, 2019, Meituan's instant delivery brand, Meituan Distribution, signed a strategic cooperation agreement with Tower Energy. On January 26, 2020, Meituan Takeaway took the lead in launching "contactless delivery" and quickly achieved nationwide coverage. In March, 72 brick-and-mortar bookstores in Beijing became the first batch of demonstration enterprises to enter the Meituan platform, and the Meituan platform provided free admission and traffic subsidies to the first batch of bookstores.

How to delete the evaluation of Meituan Takeaway, and then I will introduce you to the specific operation method, I hope it can be helpful to your friends.

1. First, in the lower right corner of the Meituan home page, click the [My] button.

2. Then in the Meituan Takeaway My function, open the My Evaluation option.

3. Then on the review page, click the delete button.

4. Finally, open the menu and select the delete option, and you can delete the review.

2. Then click on the top category information"Takeout", after which you will jump to the information of all the takeaways in the surrounding area.

3. Select one and click in, and then all the food information of this fast food restaurant will be listed, and then the top is the restaurant's rating and delivery.

4. Click on the "Restaurant Rating", and then you will jump to the information center of the restaurant, where you can see the restaurant's announcements, business hours, and reviews.

WeChat restaurant is inevitable for the development of restaurants in the future, "three meals delicacies" for the majority of restaurant owners to provide the best quality catering management system, you can also use "fast runner" to manage takeaway delivery orders, so that your takeaway business is easier.

Malicious negative reviews from peers cannot be deleted. But the bad reviews given by normal customers can be deleted, I tried. Just find the customer's mobile phone number through a little technology, and then communicate effectively with the customer, comfort the customer, so that the customer can delete it.

Meituan can handle it within 24 hours, and Ele.me can handle it within 7 days. Hope it helps.

<> demo brand models: Huawei P40Pro, iPhone 12, Xiaomi Mi 11; System: EMUI11, iOS14,; Software: Meituan.

1. Just delete the bad reviews and open the Meituan software on your phone.

2. Click "My" in the lower right corner of the page Once on the page, click on the Reviews option.

3. Select the bad review you want to cancel, click the three dots next to it, and click Delete Bad Review.

At present, Meituan is focusing on food+platform, and is building a multi-level technology service platform for the life service industry from the demand side to the supply side with "eating" as the core. Meituan is focusing on building itself into a social enterprise, hoping to build a smart city through in-depth cooperation with party and government departments, universities and research institutes, mainstream **, non-profit organizations, ecological partners, etc.

Company size:

In 2019, the company's annual revenue increased by 97.5 billion yuan year-on-year, the total transaction value increased to 682.1 billion yuan year-on-year, and the annual transaction users of the platform reached 100 million, of which the catering takeaway business continued to maintain strong growth, with the number of transactions increasing by 8.7 billion year-on-year.

If you evaluate it yourself, you can delete it, but if it's someone else's evaluation, you can't delete it!

It's very simple, the public is a hao, and the bad reviews of Meituan Takeaway are deleted.

A user's review can only be deleted by the user himself/herself.