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If you want to reset the security code, you can provide your ID card, the ID number you filled in during registration, or the card number and password of all points and cards that have been recharged to your account, and go through the Account Repair Support Center.
Click "I want to retrieve my account", fill in the information submission according to the password repair application prompts, and query the processing result (reply within 24 hours after submitting the information), please note: the customer service number corresponds to the processing result one by one, please remember the customer service number and query password (the necessary number for the query account processing result) after the information is successfully submitted; Or log in to the customer service area to provide game data to apply for retrieving the account password Clear the security code, if your security code has been cleared, you can log in with the account password on the login page, and click "Modify Personal Information" on the right to reset the settings. Reminder:
NetEase staff will not ask players for account and password and certificate number in any form (including in the game, **, mailbox, etc.), and do not provide any transaction notarization, in addition, the valid ID number filled in the application account cannot be modified after the setting is successful, please do not disclose your account number, password, ID number, etc., if you have any questions, please call customer service**: 020-83918161 consultation, thank you.
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If you are unable to retrieve your password through self-service, or you need to change the security code, please send your details to the password retrieval mailbox according to the following conditions: , or fax to 020-83568090-5-3, we will have a dedicated staff to handle it for you.
1 If you can provide the ID number you filled in when you applied for the pass, and the ID number is your ID number. Please provide:
A scanned copy of your ID;
the lost NetEase Pass account;
You can be reached by e-mail address and** (note: please provide a mobile phone if possible);
Details such as the reason for the theft.
2 If you remember the ID number you filled in when you applied for the pass, but the ID number is not your ID number. In this case, please provide us:
The ID number filled in at that time and a scanned copy of your identity card;
the lost NetEase Pass account;
You can be reached by e-mail address and** (note: please provide a mobile phone if possible);
Details such as the reason for the theft.
3 If you do not remember the ID number you filled in when you applied for the pass, please provide the following:
All points and passwords topped up to this account before the theft;
the lost NetEase Pass account;
the level of the character corresponding to the pass;
A copy or scanned copy of your ID card;
You can be reached by e-mail address and** (note: please provide a mobile phone if possible);
Details such as the reason for the theft.
Important note: Please choose the method that suits you to provide information according to your actual situation, but no matter if you use any of the above three methods, please provide complete information so that we can confirm your identity and change the new password for you. If any of the above information is missing or does not meet the requirements, we will not be able to deal with it for you, sorry.
After receiving your application, we will reply to you within 1 working day (including Saturday and Sunday) and our customer service will contact you in the form of ** if necessary. (Please try to provide your mobile phone number or caller ID** to verify the dedicated number).
Password retrieval outgoing hotline: 020-83918282 (dedicated to outgoing calls, not answered).
Please provide the above information in its entirety (or fill it out completely) so that we can confirm your identity and change the new password for you. If you only need to clear the security code, please indicate it in the information to avoid going back and forth.
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A valid document registered at that time.
Then there's the point card you've rushed.
If you don't remember any of these, talk about the customer service area of 2, fill in the game data, and change the security code.
It will take 30 days to change this. Mine was changed through this.
Hope it helps.
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This is not recoverable, the security code requires an ID card, and it cannot be changed without an ID card.
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ID card, date of account application. Punch an electric card. Take the copy and fax it to NetEase customer service.
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The 2nd floor is correct, as long as you apply by yourself, you can use a copy of your ID card to find NetEase customer service.
But they are really efficient. #
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Call ** to customer service. Send him a fax. A copy of the identity is required.
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If the security code is not set on the account or the security code has been cleared, please click the NetEase Pass page to log in with your account password, and click "Modify Personal Information" to reset the security code.
Reset the security code].
1.You can provide your ID card, the ID number filled in at the time of registration or the card number and password of all the recharged points and passwords of the account, click "I want to retrieve the account" through the account repair support center, and submit the information and query results according to the prompts (reply within 24 hours, please remember the customer service number and query password so that the query processing result can be processed).
2.If you can't retrieve it through the above methods, you can log in to the customer service area to provide game data and apply for clearing the security code.
If you still have any questions, you can also log in to the customer service area to submit an inquiry.
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When you apply, there is no option to set a security code, but you log in to the official website of Dahua, and then log in to your There is a profile setting in it, and you can set your security code in detail.
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As soon as you enter the game, if you don't fill in the security code, the system will send you a message, and it will give you a**Let you go in and fill in, you click in**There is an account information in the upper right corner, you click in, there is something you want to fill in, just click on the corresponding title.
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If you forget the security code, you can send the documents at the time of review to NetEase customer service to review and change the information and security.
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