How to charge for the detention of Hive Hive Express, and what should I do after the stranded Hive H

Nest. There will be no charge for the express cabinet within 24 hours, when the express is placed for more than 24 hours, the nest express cabinet will intelligently send a text message of "stranded express reminder" to remind the recipient to pick up the package, and there will be no cost for this. Therefore, friends who pick up the mail, do not worry about the situation that the express mail will be charged for more than 24 hours, but this does not mean that all the express cabinets are not charged, the express is a free storage for 24 hours, and more than 24 hours will be charged at a charge of 1 yuan per day.

Hive nest express cabinet, within 12 hours of pick-up will definitely not be charged, generally more than 48 hours will be charged::

Because the express delivery is placed in the nest express cabinet, it also needs to give the recipient time, which is generally stored for 48 hours for free, and more than 48 hours will be charged 1 yuan per 24 hours.

According to the storage time, if it is less than 24 hours, it will be calculated for 24 hours.

Hive Nest Express will charge a fee of one yuan for more than 24 hours, yes on our side, there may be a little difference in each region.

Your courier is stranded and taken out, you should first contact the courier, then contact the sender, if it is the seller, they will quickly help you get in touch, don't worry.

If it is not taken out by the courier, then you have to contact the nest express locker, and the doorman knows.

If you run out of time and don't pick it up, they will return it.

This is your own problem. Anyway, who sent it to you, you find that person, talk to him, tell him that the thing is still needed, and ask him to notify the courier to deliver it, or put it back again.

If you don't take the express in the nest express cabinet for more than two days, the courier will take it back, if you take it back, you can call the courier company**, and make an appointment for the delivery time.

You can put it back in after taking it out, it doesn't matter, just contact the courier courier.

18 hours. Nest.

On May 15, 2020, the company issued an apology for the "Overtime Charge Incident of Hive Nest Express Cabinet", and adjusted the free storage time for users, extending the free storage time from 12 hours to 18 hours, and charging yuan for every 12 hours after the overtime, with a cap of 3 yuan. Specified holidays are not charged. Office buildings are not billed on Saturdays and Sundays (closed days).

Hive Nest Express Cabinet Overtime Charge Event:

On the afternoon of May 9, 2020, for Hangzhou East.

Xinyuan community was suspended due to dissatisfaction with the charging of nest express cabinets, and Shenzhen Fengchao Technology **** issued the "Dongxinyuan Industry Committee.

According to the incident statement, the unilateral power outage by the Owners Committee has constituted a breach of contract. and encourage users to pick up their shipments in a timely manner in a "letter to users";

On May 11, 2020, in response to the recent overtime charging incident of the Hive Nest Express Cabinet, which has attracted the attention of netizens, the Shanghai Municipal Consumer Protection Commission stated that the express delivery company should obtain the explicit consent of the consumer before putting the express delivery into the express cabinet, and the charges and trading conditions of the express delivery cabinet should be fair and reasonable.

On May 12, 2020, the Hangzhou Dongxinyuan Community Business Committee, which was the first to suspend the use of Hive Nest, issued a statement reiterating the position of the owners: it is undeniable that the Hive Hive Cabinet has brought convenience to the owners of the community to a certain extent since it settled in the community. Without any notice, Hive Hive unilaterally announced that it would charge a "courier overtime storage fee", which has seriously damaged the interests of the owners of our community.

Therefore, it is incumbent upon us, who represent the interests of the community, to come forward and negotiate with Hive Hive in order to reach a consensus as soon as possible to eliminate the adverse impact on the owners and achieve a win-win situation.

On May 13, 2020, China Consumers Association.

For the first time, he expressed his views on the Hive Nest Express Box incident. The China Consumers Association said that the establishment of the community for consumers to provide smart express box services, should be included in the community property service business scope, reasonable storage period should not be charged separately service fees, for the need to use the smart express box service beyond the time limit, the determination of the charging standard should refer to the public service management mode to determine, and can not simply be solved through the market-oriented mechanism, calling for the original community delivery box intelligent upgrading as a "new infrastructure."

projects, which are included in the scope of public consumption.

May 13, 2020, State Post Bureau.

The main person in charge of Hive Hive Technology Company was interviewed, and Hive Hive was asked to take active measures and take the initiative to assume social responsibility.

Begin to study solutions, adjust and improve the charging mechanism, and respond to the reasonable demands of users.

On May 15, 2020, Hive Hive said that it attached great importance to this charging incident, sincerely and humbly accepted the criticism of industry departments and ** departments at all levels, and issued an apology on the Weibo of Hive Hive Smart Cabinet, and made the following adjustments to the service: 1. Assist the courier to submit the goods into the cabinet after obtaining the consent of the user; 2. Adjust the free storage time for users, extend the free storage time from 12 hours to 18 hours, and charge yuan for every 12 hours after overtime, with a cap of 3 yuan. Specified holidays are not charged.

Office buildings are not billed on Saturdays and Sundays (closed days). 3. Paid members will receive one month of membership rights and interests for free.

There is no charge for overtime.

1. More than 24 hours.

If you do not pick up the parcel for more than 24h (hours), the mobile phone will receive a SMS reminder, you need to pay attention to the WeChat *** of the smart express cabinet, and then bind the mobile phone number, activate the "expired pickup code", and enter the verification code to pick up the parcel again.

2. More than 48 hours.

A "Appreciation" page will appear at the time of pickup, which is not mandatory to pay or skip the pickup.

3. More than 3 days.

If it has been more than 3 days and the package has not been picked up, the courier will contact the recipient to go and pick it up. If the recipient cannot be contacted, and the package has been stranded for more than 7 days, the courier will take out the package directly and return it to the sender according to the Qing Jong shipping address.

Ordinary users can store for free for 18 hours, and the first 2 times of overtime can be picked up for free, and it will not be charged during holidays and Saturdays and Sundays (rest days) in office buildings. 5 yuan per month or 12 yuan per quarter for member users, unlimited storage times during the validity period, and 7 days of long-term storage.

1. Brief introduction of Hive Nest Company.

Founded on June 6, 2015, Hive Hive is committed to building a 24-hour unmanned self-service Internet of Things solution with smart devices as the entry point, forming an ecological platform for intelligent software and hardware services, terminal services, value-added services, advertising services, and e-commerce services, linking different groups to interact and innovate together to achieve a win-win situation.

Driven by technology, Hive Hive excavates and meets the needs of multi-scenario customization, covering a variety of intelligent terminal products such as express cabinets, intelligent micro-warehouses, bag lockers, government affairs cabinets, etc., and continues to extend with the potential energy of industry unicorns, and deeply cultivates diversified services for the last mile.

2. The consequences of overtime for nest temporary storage.

What will happen to the nest temporary storage overtime is often asked, generally speaking, the relevant fees will be charged for exceeding the specified time, according to the provisions of the nest express cabinet after 24 hours, that is, from the third day from the third day each day of storage fee 1 yuan, the fourth or fifth day or so will play ** to remind you once. If it is not collected, it will be collected by the courier and sent back to the original place. And the return courier fee and point fee will be charged.

3. Hive nest charges: Hive nest charges have two sides, on the one hand, by charging to urge users to pick up the package, it can increase the efficiency of express cabinet circulation and reduce resource occupation. On the other hand, many users will choose not to use the express locker because of the charging problem, which in turn increases the cost of courier delivery and communication.

Ordinary users can keep it for free for 12 hours, and after overtime, they will be charged yuan every 12 hours, with a cap of 3 yuan. For Hive Hive members, the monthly card is 5 yuan per month, the season card is 4 yuan per month, and the 7-day long-term storage is unlimited. Previously, Hive Nest would jump out of an appreciative *** for express delivery of more than 24 hours, but you can skip it by clicking the button below.

How long does the nest express cabinet exceed will be charged

As for the paid membership system of Hive Hive, the public has different opinions. Some people think it is reasonable that "this kind of platform is also for profit, and it is impossible for you to keep it for free". Some people also said, "It's very unreasonable, I've already paid the courier fee, do you want to charge me for storage?" ”

In this regard, the nest company said that this is a high-level adjustment made in consideration of the current low reasonable utilization rate of express cabinets and the pressure on operating costs.

People in the legal profession believe that consumers have the right to know and the right to make their own choices. If the courier has obtained the consent of the recipient, it shall "fulfill the contract". If the shipment is deposited in the locker without authorization, the recipient is not obliged to pay.

It is clear that there must be a fee, more than 18 hours will be charged, 12 hours is a range of five cents, and the cap is three yuan.

*Yes**, there is a charge for overtime in the nest express locker. Ordinary users can keep the user's package for free for 12 hours, and will be charged yuan for every 12 hours after the overtime, with a cap of 3 yuan. The nest member monthly card 5 yuan transport socks month, unlimited custody times, any receipt in the month, each piece can enjoy 7 days of storage, effective when the mu trace is 30 days long and quietly; Season card 12 yuan for 3 months, unlimited storage times, 7 days long storage.

The express delivery placed in the nest express cabinet will be charged on time for more than 18 hours, and after the overtime, it will be charged according to the yuan 12 hours, and the 3 yuan will be sealed to the top, and the overtime express will need to complete the payment to take out the express after scanning the code or entering the pickup code.

Shenzhen Hive Hive Technology Co., Ltd. is committed to the development and operation of a 24-hour self-service open platform for all express companies and e-commerce logistics - "Hive Hive" intelligent express cabinet, in order to improve the platform-based Muyu express delivery and delivery interactive business.

On June 6, 2015, five logistics companies, SF Express, Shentong, Zhongtong, Yunda and GLP, jointly announced that they would jointly invest in the creation of Shenzhen Fengchao Technology Co., Ltd., and develop and operate a 24-hour self-service open platform for all express companies and e-commerce companies to use with caution - "Fengchao" intelligent express cabinet to solve the problem of difficult delivery at the end of the express delivery.

After the nest express cabinet is overtimed, it will be charged according to the following standards:

1.Non-member user base banquet: free custody of the service wheel forest service within 12 hours, after overtime, the fee is 12 hours, and the maximum is 3 yuan; Statutory holidays are not charged, and the maximum storage time is 4 days.

2.Member users (monthly card, season card): unlimited storage times, common to cabinets nationwide, with a maximum storage time of 7 days.

Therefore, if you exceed the 12-hour free storage period, you will need to pay an additional fee. To save money and time, it is recommended that you pick up your package in a timely manner.

The overtime charging standard of the nest express cabinet is the free storage service within 12 hours for ordinary users who pay per time, and the charge is 12 hours after overtime, and the maximum storage time is 4 days.

If the parcel in the nest cabinet has not been picked up for more than 12 hours, after entering the pickup code or scanning the code to pick up the parcel, it will automatically jump to the payment interface, wait for the payment to be successful, and then directly open the cabinet and then pick up the package.

If you need to pay the detention fee repeatedly, you can provide the express order number and a screenshot of the detention fee payment to the manual customer service, which needs to be serviced by the manual customer service time: 0800-2100, and then there will be a special person to deal with it.

Hive Hive Express Enterprise Services:

1. Terminal solution services.

As an open platform, Hive Hive links logistics enterprises, properties, couriers, and consumers, connects up-rush downstream, and builds an information service platform. Based on the dual combination operation system of intelligent express locker + collection service site, as well as the increasingly perfect Internet of Things technology, through the use of platform big data, it provides safe, convenient and diversified intelligent terminal solutions including cloud technology and terminal support for different demand parties such as ** agencies, real estate companies, e-commerce enterprises, and communities.

2. Software and hardware customization Hongqing service.

Hive Hive can provide customized hardware solutions according to the scenario, provide corresponding technical support, help build a safe, stable and open system tool, and also achieve an intelligent monitoring and management system through software and hardware interaction to help customers complete monitoring and management.

3. Interactive communication services.

As a new platform, Hive Hive Interactive relies on the business form of Hive Hive smart cabinet, with the big data and technology background of the express delivery industry, and derives a variety of new forms covering online and offline, and its hardware products can support cross-screen interaction, O2O marketing, and through user portrait analysis and data-based label operation to achieve precision marketing, providing advertisers with a complete publicity closed loop integrating efficient communication and judgment pre-broadcast and in-depth interaction functions.

4. Self-operated laundry service.

After selecting Wash & Care in the Hive Hive Smart Cabinet Mini Program, users can put their clothes in Hive Hive Cabinet or choose SF Express to pick up and deliver them for free. It is understood that at present, the laundry that can be washed on the platform includes down jackets, shirts, woolen coats, suits and shoes, etc., while the purchase of clothes, cheongsam wedding dresses, furs, etc. worth more than 2,000 yuan is not in the scope of service.

In terms of **, Hive Hive mainly provides laundry and shoe cleaning services in the form of **, ranging from 70-140 yuan. <>