Briefly describe the five barriers to listening and what are the factors that affect listening

Barriers to listening.

The point of view is different. Differing perspectives are the first obstacle to listening. Everyone has their own point of view in their heart, and it is difficult to accept the point of view of others.

When someone else is talking, you might think, "There's nothing new about your point of view, you don't have to say it, I know what's going on." With such thoughts, it is naturally difficult for you to listen carefully to the other person's words.

For example, if your subordinate suggests to you that retail may be more profitable than wholesale, you think that you ran retail two years ago, and it is not profitable, which is not good at all. Under this psychological effect, you are not even willing to listen to statements from your subordinates who believe that retail is good.

Because you insist on your own point of view, if the other party's explanation and conclusion are "the hero sees the same thing", you must be satisfied; But if there is a big disagreement, you may develop feelings of resistance – disgust, distrust, and incorrect assumptions, and how can you calm down and listen carefully in such a situation where you reject dissent?

Bias. Prejudice is a significant barrier to listening. Let's say you have some kind of bad opinion about someone:

This man is incompetent. "When he talks to you, you can't listen attentively. And if there is a gap between you and someone for some reason, if he disagrees, you may think that everything he does is for you.

Whatever explanation he makes, you think it's an excuse.

Lack of time. Lack of time is the main communication barrier for middle managers.

One of the main manifestations is the following two situations:

First, the time arranged is too short, and the other party cannot explain things clearly in such a short time. He may be concise and to the point, ignoring many details that you need to grasp carefully. For you, the listener, to not only hear clearly what the other person is trying to say in such a short time, but also to understand and respond, is very hurried and prone to mistakes.

Another situation is listening in the course of work. You simply don't have time to listen carefully to what the other person has to say, your subordinates have something important to ask you for help temporarily, you don't have an agreed time in advance, you are busy with other things, and you just listen to the other person's simple narrative.

Rush to express your opinion.

People have a tendency to like to speak for themselves. Speaking is especially seen as an active act in the mall and can help you build a strong image, while listening is passive. Under this habit of thinking, it is easy for people to interrupt the other person impatiently before they finish speaking, or they are already impatient in their hearts, and it is often impossible to understand and listen to the other person's meaning.

Example: The sales manager complained to the marketing manager about South China.

Advertising didn't play a role in boosting sales.

Environmental disturbances.

In general, middle managers do not have their own separate offices, and their superiors, colleagues, and subordinates can find him and her anytime, anywhere, and they are all urgent. So, while middle managers and subordinates are together all day, it can be difficult to communicate one-on-one.

The first, not listening at all, is the worst kind of listening, and it doesn't even open the ears. It's just obvious that they don't listen.

The second type is to pretend to be listening, that is, the ears are open, but the ears of the heart and brain are not opened, so that other people's conversations come in from the left ear and out of the right ear. Like the wind in your ears, you can't hear it, you don't hear it at all; Hmmm......Oh............ wellHey......A slight reaction is actually absent-mindedness; In the above two situations, they think they know and are dismissive of others.

The third is selective listening, in which you only listen to what you want to hear in preconceived notions. Only listen to what suits your own meaning or taste, and everything that is contrary to your own meaning will be automatically silenced and filtered out; In other words, this kind of person has a habit of "partial eating" of other people's words, and he will turn on the receiver of the whole body on the object or topic he approves. This type of person is possible, from ordinary people to entrepreneurs, and the higher the level, the more likely it is that the level of listening is limited to this.

Because based on successful experience, I think I am good enough to judge who and what is to be heard and what is not to be heard. The above three levels of listening are not listening, but about 70% of people fall into these three types.

The fourth is attentive listening, and the training of some communication skills will emphasize "active" and "responsive" listening, retelling the other party's words to indicate that they really hear, even if every sentence may enter the brain, it is still doubtful whether they can hear the original intention and true meaning of the speaker. This is the maximization of information.

The fifth type is empathetic listening, which is listening with positive empathy. The purpose of listening is to make the most appropriate response, not to understand the other person at all. Therefore, the starting point of empathetic listening is to "understand" rather than to "react", that is, to understand other people's ideas and feelings through communication.

When the other person is speaking, the eyes can look at the other person, listen attentively, and put aside preconceptions and think from the other person's point of view. This kind of listening is to turn on all the receivers in your body, to feel, to observe, to let yourself "empathize".This listening skill can be used to get the other person to speak up and solve the problem through technical questioning when the other person is unwilling to express the underlying opinion.

There are environmental barriers, skill factors, attitudes, emotions and other factors that affect listening.

1. Environmental obstacles: space, light, noise, secrecy, psychological state, correspondence, etc.

2. Skill factors: excessive precision, inappropriate abbreviations, professional terminology, acceptance of too much information in a short period of time, inconsistency between spoken and body language, improper use of spoken language or dialect, etc.

3. Attitude and emotional factors: listener's comprehension ability, knowledge level, cultural quality, professional characteristics, life experience, receptivity, etc. The attitude of the listener.

Rejection of dissent, half-heartedness, eagerness to speak, mental stereotype, boredom, negative body language, etc. The physiology and psychology of the listener. Physiological differences, selection tendencies, fact-centered listening, rehearsal listening, emotional noise, etc.

Suggestions: 1. Do ear exercises for a long time.

When the mouth is opened forcefully, there will be a bony protrusion in front of the ear, and there will be a longitudinal depression behind the protrusion, and you need to rub the index finger back and forth to heat this place, so that there will be a feeling of warmth and soreness, which will slowly extend to the ear position, and you need to insist on kneading for about 5 minutes to 10 minutes every day.

2. Maintain a happy mood and physical and mental health. Listen to more songs and read more books to enrich yourself.

a.Inattentive.

b.Eager to speak.

c.Pai Oak Min rebuked the objections.

d.Mental stereotype.

e.Feeling bored.

f.Negative body language.

Correct answer: Intentions are not dedicated to chains such as; Eager to speak. exclusion of objections; Mental stereotype. Feeling bored. The negative body is like the language of enlightenment.

The barriers to listening are as follows:

There are environmental barriers, skill factors, attitudes, emotions and other factors that affect listening.

The Importance of Listening:

1. Listening can get the real thoughts of the other party.

In the process of communication, people who know how to listen can understand the general idea and understand in the process of listening. Pay attention to what others are saying, and you can understand the other person's needs, attitudes and expectations from their strict tone and facial expressions and body language.

2. Listening fosters an affinity.

Your attention, smile, and acceptance during the listening process can make the other person feel your respect and reasoning, so that you can further establish a good relationship.

3. Listening is an extraordinary talent.

Listening is not only a talent, but also a kind of cultivation, which can not only make the relationship more harmonious, but also improve one's own ability. In the process of communication, understanding is what everyone needs, not only to be understood, but also to understand others.

Listening skills.

1. Try to keep your language to a minimum, because speaking and listening cannot be done at the same time.

2. Establish a coordination relationship. Get to know the other person and try to see things from his point of view. This spring cave pose is one of the main ways to improve your listening skills.

3. Attitude of showing interest. The best way to convince the other person that you are listening is to ask questions and ask for clarification of some of the arguments that the other person is discussing.

4. Briefly explain the main points of the discussion, including the main arguments. This is an effective method of communication, but don't go into detail and be critical when summarizing the main points.

All aspects of life can be improved by better listening, and for managers and communication, the importance of listening is: 1. Listening obtains important information; 2. It can cover up its own weaknesses; 3. Good listening can be good at speaking; 4. It can stimulate the other party's desire to talk; 5. Find the key to convincing the other party; 6. Gain the friendship and trust of the confidant.

Listening disorders include: inattentiveness, eagerness to speak, rejection of dissent, mental stereotypes, boredom, and negative body language, while noisy sound is not a listener's disorder.

Listening involves not only the ears, but also the brain and the heart, and in the dialogue, the intellectual and emotional process of integrating the input of feelings, feelings, and intellect to seek their meaning and understanding is called effective listening.

The top eight barriers to effective listening are: knowing the answer, wanting to help others, treating the discussion as a competition, wanting to influence or impress others, reacting to sensitive words, superstitious language, seeing only trees or forests, and being too scattered or focused.

The skills to improve listening effectiveness are engagement, comprehension, memorization, and feedback.

All aspects of life can be improved by better listening, and for managers and communication, the importance of listening is: 1. Listening obtains important information; 2. It can cover up its own weaknesses; 3. Good listening can be good at speaking; 4. It can stimulate the other party's desire to talk; 5. Find the key to persuasion to He Qifang; 6. Gain the friendship and trust of the confidant.

Listening disorders include inattentiveness, eagerness to speak, rejection of dissent, mental stereotypes, boredom, and negative body language, while loud voices are not barriers for listeners.

Listening involves not only the ears, but also the brain and the heart, and in the conversation, the intellectual and emotional process of integrating the input of feelings, feelings, and intellect to seek their meaning and understanding is called effective listening.

The eight barriers to effective listening are: knowing the answer, wanting to help others, treating the discussion as a competition, wanting to influence or impress others, reacting to sensitive words, superstitious language, seeing only trees or forests, and being too scattered or too focused.

The skills to improve listening effectiveness are engagement, comprehension, memorization, and feedback.