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1. There is a problem with the battery level display: turn off and restart, check whether it returns to normal;
2. Whether to use the original charger and data cable, you can replace the charger and data cable;
3. Check whether the contact between the charger and the socket is good, and you can replace the socket to try;
4. If the mobile phone exceeds or falls below a certain temperature value, it may not be able to be charged, so try to change the charging environment;
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Hello, the causes and solutions that cause the slow charging abnormality:
1. If the charging is abnormal with the non-original charger, please use the original charger.
2. Use the mobile phone when charging, resulting in slow charging or less charging, please do not use the mobile phone when charging, and clean up the background program before charging or turning off the charging observation.
4. If the system is abnormal after the phone is rooted, please observe it after unrooting.
5. If the mobile phone battery, charger, data cable, and mobile phone charging interface are faulty, you need to go to the local customer service center for testing.
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1. Check whether the "Optimize Battery Charging" function is enabled: Enter Settings - Battery - Charging Settings to see if the "Optimize Battery Charging" function is enabled, the function will intelligently learn historical charging habits, when the mobile phone is recognized in continuous long-term charging (such as charging overnight and other scenarios), charging will be suspended after the charging reaches a certain proportion of power, so as to avoid the battery being in a fully charged state for a long time to accelerate the aging of the battery and prolong the service life of the battery. You can turn this feature off to try; (If you turn on this function, the phone will stop charging when it is charged to 80%)
Note: If the phone does not have this switch, this function is not supported.
2. There is a problem with the battery level display: turn off and restart, check whether it returns to normal;
3. Use the standard charger and data cable for charging, non-standard chargers and data cables may not be compatible with the mobile phone, resulting in failure to charge. If there is a fault with the standard charger and data cable, please go to the vivo customer service center for testing;
4. Check whether the charger and socket are in good contact, and try to replace the socket; Check the mobile phone charging port for foreign objects, corrosion, dirt, liquids, etc., if there is such a phenomenon, please go to the vivo customer service center for testing.
5. If the mobile phone exceeds or falls below a certain temperature value, it may not be able to be charged, so try to change the charging environment;
6. If the phone is not used for a long time or the battery is automatically turned off, the battery is in an over-discharged state, it is recommended to charge it for 30 minutes before checking.
7. Customer service center processing, customer service center address: enter vivo official website vivo**app--my--after-sales outlets--select provinces and cities to query the customer service center address.
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In this case, it should be a problem with the mobile phone, and it is recommended that the landlord replace the charger to try, and then go to the after-sales service to test the mobile phone.
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This situation is generally caused by the failure of the mobile phone tail plug and can be replaced directly.
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Change the charging port on your phone. $20. You can also change it yourself.
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How to operate: Complex.
If there is a problem with the battery level display, you can directly shut down and restart, which is equivalent to data refresh, and the general power display will return to normal.
Confirm whether the original charger is used, if the original charger is not used, it is recommended to replace the original charger;
If you are using the original charger, you can try to replace it with another charger to charge it and see if it can be charged.
Poor charger contact:
Check whether the charger and socket are in good contact, and if necessary, the socket can be replaced;
Check whether there are foreign objects (such as liquid ingress and sundries) on the charging port of the mobile phone, and the charging interface is not in good contact, wipe the interface clean.
Charging ambient temperature too high or too low: If your phone exceeds or falls below a certain temperature value, you may not be able to charge.
If the temperature is low, it is recommended to charge the phone in a slightly higher temperature environment, or use it for a period of time before charging;
If the temperature is high, it is recommended to leave the phone in a slightly cooler environment for a period of time before charging.
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Hello! Please ask if you are using the original charging duver and zhi
What about data cables? You can try it with a different charger and data cable, and you can try to restore your phone to factory settings. You go to Settings - General More Settings - Factory Reset - Reset All Settings, Restore All Settings will not lose data from your phone.
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Hello! Sorry for the inconvenience, are you using the original charger to charge your phone? If not, please use the original charger to charge.
If you are using the original charger of the mobile phone to charge the mobile phone, it is recommended that you try to replace a charger and data cable, you can also turn off the mobile phone and try charging in the socket, if it still does not work, it is recommended that you bring your mobile phone, charger, data cable, to our after-sales service center to test your mobile phone, you can check the after-sales service center address in vivo official**
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Take out the phone battery and reinstall it and it shouldn't prompt you! If it is an all-in-one machine, you need to disassemble the back cover, remove the battery cable, and then install it!
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It could be an uproar.
The battery is damaged. The charger is damaged.
The data cable is damaged.
System failure. Troubleshoot the system first and restart the phone.
Eliminate damage to the data cable and charger, and replace the two items mentioned in turn.
If the battery is damaged, please go to a special after-sales point for repair and replacement.
Press and hold the power button and the volume up button at the same time in the shutdown state until the word vivo appears and then release it, the phone will automatically enter recovery mode, select "Clear Data" and "Clear All Data" to clear these two data.
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Charger issues.
First, you should take a look at the power adapter you're using. As we all know, although the voltage of the mobile phone charging head is 5V, there is a big difference in the current size. At present, the standard charging current of most mobile phones on the market is more than 1A, and the standard charging current of tablets is more than 2A >>>More
Go to the monopoly to repair it, in case you fix it yourself, it will be even more troublesome.
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