Ele.me hasn t been delivered for 100 minutes, what should I do?

If you don't have to notify the restaurant to cancel the order, the money can be returned to your hungry.

Regarding the recent frequent ordering problems of Ele.me.

First of all, I'm sorry to everyone, but we haven't done it well!

Here, in order to let you experience a better ordering experience, we have specially prepared a troubleshooting article for you!!

First of all, your money is returned to your Ele.me account, and you can keep it for your next order.

Please be patient for a while and the restaurant will confirm your order.

3) Why can't I place an order for "my" number to get 5 yuan off?

Now due to the limited discount, one number is limited to 2 orders a day!!

These two orders refer to the total platform of "Eleme".

It doesn't refer to a store.

As long as you place 2 orders a day, there will be no discount for the mobile phone number of the third order.

It's best to change your mobile phone number to place an order.

So please pay attention!!

Stop blaming the boss!!

I think you're so cute.

1. The first step is to open the mobile phone software "Eleme."

Log yourself in.

2. In the second step, there is an "Order" at the bottom, in the order, find the order that is less delivered or missed to deliver, and then click to enter.

<>4. After arriving at the customer service platform, type in the chat box and enter the manual customer service. After contacting the human customer service, you can talk about the problem in detail with the manual customer service, and the customer service will help the customer solve the problem well.

If the merchant takes the order and the delivery has not been delivered beyond the estimated delivery arrival time, it is the merchant's compensation. If the merchant sends the order to the courier in time, the delay caused by the courier will be compensated by the courier. If the delivery person refuses to pay, it's hungry.

The takeaway will be compensated first, and then deducted from the delivery person's account. Tease.

Generally, the overtime compensation will be directly returned to your Ele.me account balance within one working day, and you can check whether the mu finger file has arrived.

After checking the box and paying 2-3% of the total price of the order, once the delivery time exceeds the estimated time by more than 10-15 minutes, you can get a minimum compensation of 20% of the actual payment amount of the order. For example, if you order a takeaway order of 30 yuan, you can get a minimum compensation of 6 yuan; When the takeaway is delayed for more than 30 minutes, you can get up to 100% of the actual payment amount of the order, which is equivalent to free orders for users. All compensation payments will be cashed back online to the user's Ele.me account balance.

This is a delivery person who set the order to have been delivered without permission in order not to be deducted from his wages, but the delivery was not delivered due to various reasons.

Generally speaking, the delivery person will negotiate with the user, but if there is none, there are two situations according to the nature of the delivery person:

1.If the order is delivered by the Ele.me platform, the user can make a complaint on the Ele.me platform.

2.If the delivery is carried out by the merchant, you can also communicate directly with the merchant through **, and if the communication is fruitless, you can directly go to the platform to make a complaint.

This needs to be seen clearly on the spot, and if you send one less, you will immediately reject it.

Then ask them to make up a piece of food, if they have already paid for it.

It's not clear about this, you can also call their customer service to ask.

Hit ** and send another copy, and if you don't send it, you will return the less money.