The woman complained that the fresh food was put in the nest for 30 hours, what is the response of t

The woman complained that the fresh food was put in a third-party nest cabinet for 30 hours and no one cared about it, which caused the fresh food to deteriorate, and the service provider and the courier did not actively deal with the problem. Both sides said that it was not their responsibility, the courier said that it had sent a message to remind, and the service party was not good after sale, and the woman was very dissatisfied with the service attitude.

First of all, the woman complained to the courier first, she said that when the courier arrived, the courier did not call **, and she did not know that the courier had arrived. When she went up to check the logistics information, she realized that the fresh food she bought had arrived, but by that time it had been 30 hours, and the fresh food had gone bad. The courier said that he didn't know that the express was filled with fresh food, because there was no label on the express delivery with fresh noodles, so it would be directly put into the nest cabinet.

When they say this, they don't think they're responsible.

It is also a bit inappropriate for the courier to respond like this, after all, the courier did not contact the woman to inform the woman that the express had put the express into the nest cabinet. Normally, the courier should have to notify the recipient personally. The courier has always put my delivery into the nest box outside the community, and they will contact me first, and if I don't hear it, they will also text me to let me know.

In this case, it can only be said that the woman's luck is not very good.

The woman was also very helpless, and found a fresh service provider for after-sales, but the woman refused to deal with the after-sales system because the woman did not provide a complete **. I think the fresh food service side really needs to be strengthened, no matter which party's mistake is caused, it should also help customers deal with problems, right? It can't be said that if something is sent, there is no longer a problem.

If it is really as the courier said, the fresh seller did not send the express according to the fresh item, but placed an ordinary order, then the responsibility of the fresh seller is the greatest.

I suggest that if a woman will still have a courier to put into the nest cabinet in the future, it is best to pay attention to the nest by herself, if there is an express mail that is put into the nest cabinet, there will be a WeChat message reminder. With this method, you can have an extra reminder and try to avoid this situation.

When it comes to fresh express delivery, we all think of the courier, who will personally deliver the package to you after making an appointment with you to determine the time. However, recently, a woman complained online that the express delivery placed fresh packages in the community express cabinet without informing, and the storage time was as long as 30 hours. Such a stunned operation has aroused heated discussions among netizens.

What is even more infuriating is the response of the courier and the shopping platform. Shi News reported that because there was no fresh face sheet on the surface of the original express delivery, it was treated as an ordinary express by the courier. When the woman applied for a refund online, the shopping platform directly closed the after-sales application window on the grounds that the reason for applying for a return** was incomplete.

First, the logistics company did not paste the fresh face sheet when it posted the express delivery bill. It is understood that the woman's fresh goods have been processed by special fresh insulated foam boxes and biological ice bags, indicating that the picker made it clear that it was a fresh commodity after receiving the goods, but ignored this point in the veneer list, which was a mistake of the picker.

Second, according to netizens, if the courier puts it in the courier cabinet without contacting the consignee, the consignee can refuse to sign for it. Usually when we receive the courier, there will be a courier to call us ** or send a text message, and it is impossible to notify the courier, which is a mistake of the courier.

Third, the platform is not after-sales. According to detailed reports, the woman has provided certain product information and ** to the shopping platform, but the shopping platform rejected the after-sales service of the return application on the grounds that the application for return ** is incomplete. Although the main task of this incident is not the shopping platform, the shopping platform should negotiate with the cooperative logistics company and clearly compensate the corresponding amount of damages, rather than rushing to shift the responsibility to the victim.

In summary, there are many reasons for this incident, but the feedback of logistics companies and shopping platforms is really disappointing, and I hope that relevant departments and personnel can review themselves to avoid the recurrence of similar things.

The woman complained that the fresh food was put in the nest for 30 hours, and the service party said: The goods purchased by Ms. Feng (the owner's woman) have not deteriorated, and if she insists on complaining, she needs to provide all the goods** as evidence, but she feels that she cannot restore the situation when she picks up the goods. Then, the platform also closed the after-sales application on the grounds that the application for return was incomplete.

The courier said: The express did not have a fresh face sheet and was regarded as an ordinary piece, so it was put into the nest. Ms. Feng said

I didn't receive the express **, Hive Hive sent a courier text message but I didn't pay attention to it. The seller's express delivery dumped each other, and it also saw that it was difficult to protect rights.

The woman complained that the fresh food was put in the nest for 30 hours, and the courier responded, but the service party did not post the fresh noodles. At present, the service provider has not responded.

The service party asked to see if the food was spoiled**, but the woman did not provide it, so the service party said that if it did not provide **, the woman's after-sales application would be closed, and the courier and the service provider would refund and compensate the woman for her losses.

The woman complained that the fresh express was put in the nest for 30 hours, and the woman's appeal was to apply for a return, but because the resources provided by the woman's return were incomplete, Yunji has closed its after-sales service. <>

The incident happened in Wuhan, Hubei Province, where Ms. Feng bought some fresh food that required special delivery online, but the merchant may not have indicated that the delivery was fresh. Therefore, the courier treated the fresh item as an ordinary piece, and did not notify Ms. Feng to pick it up, but directly placed the package in the express locker. However, the courier said that although he did not call Ms. Feng at that time, he had already sent Ms. Feng a text message notification.

But Ms. Feng said that she did not pay attention to the text message, and often did not use the text message function, so she did not find the courier's text message notification. <>

Whether it is the courier's reason or the merchant's reason, all in all, Ms. Feng's fresh food is spoiled. But whether Ms. Feng complained to the courier or the merchant, it seems that her problem cannot be solved. Ms. Feng's appeal now is to return the goods, but the Yunji app said that Ms. Feng's goods have not deteriorated, and if she insists on returning the goods, she can only provide comprehensive evidence of return.

These evidences refer to the deterioration of the goods at the moment when Ms. Feng opened the express cabinet and took out the express delivery**. But Ms. Feng didn't have this awareness at the time, so she deliberately kept the evidence and took pictures of the relevant **. <>

Since Ms. Feng did not provide evidence of the deterioration of the goods in the express locker and could not return the goods, Yunji APP has closed the after-sales service for Ms. Feng. Ms. Feng was very aggrieved, spent money, and bought fresh food because she wanted to eat it for convenience. As a result, the fresh food went bad, and she was also angry.

At present, these fresh foods are still in the refrigerator of Ms. Feng's house, and she doesn't know what to do with them, whether to throw them away directly or wait for the merchant or courier to give her an explanation. After the incident was spread to the Internet, netizens said that although the courier did not call **, he sent a text message, and for 30 hours, Ms. Feng did not read the text message, and she was also responsible.

She complained to the courier company that the fresh food did not do any preservation methods, and the food had spoiled in 30 hours, and demanded compensation.

The woman's appeal is to hope that the courier company will apologize, compensate for her losses, and no more nests can be put on the next delivery.

Claim compensation from the courier. The woman believes that the courier put it into the nest without her consent, causing everything to break, and asks for compensation.

The woman hoped that the courier company would compensate the courier for the same price, because the fresh food had been left for 30 hours and had already gone bad.

The courier is responsible: because the courier cabinet did not hit ** I agree: violated the courier law.

Personally, I think all three parties have the responsibility of the celery hall. This software did not mark the express delivery when it was a fresh express, and the courier placed the express delivery in the nest without the permission of the recipient when sending the express, and the lady did not take the express delivery in time because she did not read the text message in time, resulting in the fresh products she bought were spoiled, so the three grips in this matter have unshirkable responsibilities.

First, the responsibility of software is relatively large. Nowadays, most city couriers will put the express in the hive when delivering the courier, and let these recipients pick it up by themselves. From the courier's point of view, if he delivers every piece to the recipient's doorstep, it will waste a lot of time and cause them to not be able to deliver many pieces in a day, which will directly affect their income.

From the recipient's point of view, he is not at home all the time, if the courier leaves the courier at the door of the house, he does not pick up the express in time, resulting in the loss of the express, which will make the recipient lose money. On the other hand, if the software was marked as a fresh product when it was shipped, then the courier would also pay attention to it when sending the express, and would definitely not send the express delivery in the hive, and he would also remind the lady to pick up the express in time.

Second, couriers and ladies also have a small part of the responsibility. In this matter, the courier and the lady are responsible, and when the courier put the courier in the hive, he did not call ** to inform the woman, which will cause him to ignore the text message and not take the courier in time. The lady also admitted that because she ignored the courier news, she didn't pick up the piece in time, and if he had gone to pick up the piece earlier, it might not have caused these fresh food to spoil, so in this matter, the three of them have unshirkable responsibility.

Now most people are accustomed to online shopping, so the number of express mail every day is very large, the courier brother should also distinguish the nature of these couriers according to the signs on the express, if the box surface has a sign of fresh products, then the courier brother will remind the recipient in time.

The delivery service provider is responsible for this. Because the delivery service provider does not handle a lot of fresh products, the fresh products are placed in the nest express cabinet as a general express delivery.

Courier company, because fresh express delivery must be delivered to the consignee immediately to prevent rot, but this express delivery does not.

I think it should be the responsibility of the courier, and I didn't remind her in time, which led to this situation.

The responsibility of the nest. The courier company has the responsibility to deliver the consumer's goods to the consumer in accordance with the quality and quantity, and if it fails to do so, it will be regarded as the responsibility of the courier company.

This should be the responsibility of the courier, because it is the courier who puts the things in the nest.

China is a big country of express delivery, and the daily express delivery volume has reached a very amazing level, and couriers are also a very large industry. In China, in addition to SF Express, there are many express companies, such as Shentong, Yuantong, etc., which are basically used by ordinary people when shopping online. However, when shopping online, the question of whether the express delivery needs to be delivered to the door has also caused controversy on the Internet.

Most netizens believe that the express delivery must be delivered to the door, or to the hands of consumers, so as to ensure the safety of the express delivery. However, there are also some people who think that the courier does not need to be delivered to the door, but only needs to be placed at the courier point. Of course, different people have different opinions.

However, just recently, a matter about express delivery sparked heated discussions on the Internet. A woman from Wuhan bought some fresh food such as steaks, dumplings, pizza, etc. We know that these things need to be frozen, otherwise they will be bad when they are delivered to consumers.

However, what people didn't expect was that after these fresh foods were delivered, no one contacted her, so they were directly put in the nest, and when Ms. Li remembered the fresh food she bought online, the things had been placed in the nest for 30 hours. You know, now that the weather is so hot, and these fresh foods have been left for so long, they must have gone bad, and Ms. Li is very worried about the food spoiling. So, after Ms. Li retrieved the things, because there was no smell for the time being, she immediately put the things in the refrigerator.

Subsequently, the courier and the merchant communicated separately on this matter.

However, when Ms. Li communicated, she was very dissatisfied. Ms. Li first complained to Yunji's customer service, and Yunji's customer service was also very interesting, and after learning that the food did not smell bad, he directly claimed that the food had not spoiled. However, Ms. Li insisted on complaining, and according to the requirements of the platform, she needed to provide ** evidence.

However, due to this incident, Ms. Li had frozen the fresh food in the refrigerator and could not show the previous state, and in this case, her complaint directly failed.

It is worth mentioning that this matter is actually the problem of the courier company, and the courier did not notify Ms. Li to pick up the parcel in time, which is in itself the fault of the courier, and the courier should be fully responsible. However, the person in charge of the relevant express company said that the reason for this situation is mainly because there is no fresh face sheet on the outer packaging of the express delivery, so it is mistaken for an ordinary express mail. If you put a fresh noodle sheet on it, it won't happen.

As soon as such remarks came out, the heads of these express companies were angered by netizens. In fact, according to the relevant regulations, regardless of whether there is a fresh label on the courier, it should be delivered to the door, even if it cannot be delivered to the door, the recipient should be contacted in time to inform him to pick up the mail in time. This matter can be said to be the full responsibility of the express company, and now the express company is constantly playing the ball, and there is no responsibility at all.