What medical knowledge do pharmacy salespeople need to know

To become a qualified pharmaceutical salesperson, you need to have the following knowledge:

1. Professional regulations: professional code of conduct in the pharmaceutical industry, knowledge of drug management law, quality management standards for drug management, knowledge of product quality law.

2. Basic knowledge of medicine. Including the constitution of the human body, medical microbiology, immunological foundations.

3. Basic knowledge of drugs. Including the classification of drugs into dosage form characteristics, the effect of drugs and the factors that affect the action of drugs.

4. Etiquette and skills in receiving customers.

5. Introduction to commonly used drugs. Antibiotic drugs, cardiovascular and cerebrovascular drugs, digestive system drugs, respiratory system drugs, urinary system drugs, ENT drugs, etc. (trade name, generic name, indications, adverse reactions) and the difference between prescription and over-the-counter drugs.

6. Drug sales process and records.

7. Display and storage of medicines.

Because pharmacies are different from hospitals after all, pharmacy salespeople are not required to be as specialized as the professional knowledge in hospitals. The above list is a very practical thing, based on the Ministry of Labor and Social Security's vocational guidance standards, I just give a brief framework, the specific content needs to be collected by yourself.

You won't be able to grasp what you are talking about upstairs for a while. The most basic effects of the drug, adverse reactions, contraindications. It is on the package insert.

If you want to be a good salesperson, then you need to understand the basic pathological diagnosis, so that you can recommend more suitable drugs for your customers.

Physiology, pathology, pathophysiology, medical microbiology, medical immunology, pharmacology, and many more.

The main job contents of a pharmacy salesperson are:

1. Receive customer consultation, understand customer needs and achieve sales.

2. Responsible for doing a good job in product sales records, inventory, account verification, etc., and completing various sales statistics according to regulations.

3. Complete the daily business work such as incoming goods acceptance, display and placement on the shelves, returns, and loss prevention.

4. Do a good job of sanitation and cleaning in the area you are responsible for.

5. Complete other tasks assigned by superiors.

What is required for a pharmacy salesperson

1. Computer operation ability

Although the battalion shouts that the merger does not need to do PPT and do a lot of **, there is still no problem with basic typing and entry, otherwise it will not be able to keep up with the speed and be easily eliminated. And the computer operation is too slow and it is easy to lose customers, because there are usually more customer consultations, and the corresponding drug name needs to be typed quickly.

2. Good communication skills

Many of the customers may not be able to express themselves, so they need to be guided slowly before they can talk about their symptoms. There are also many customers who only buy the medicine they want to buy, but they are not symptomatic at all, and you must communicate well so that customers can buy the right medicine.

3. Good endurance

I used to think that customers would respect the salesperson, but later I found out that they didn't. Many of them just regard the salesman as a money-collector, so they will often scold the salesman. And the salesperson can't go back, so you have to have good endurance.

Pharmacy salesmen must learn drug knowledge: professional regulations: professional code of conduct in the pharmaceutical industry, knowledge of drug management law, drug management quality management standards,Product Quality ActKnowledge.

Basic medicineknowledge, including the constitution of the human body, medical microbiology, immunological fundamentals. Basics of medications. It includes the characteristics of the drug classification and dosage form, the effect of the drug, and the factors that affect the action of the drug.

Etiquette and skills in receiving customers. Introduction to commonly used drugs. Antibiotics, cardiovascular and cerebrovascular drugs, digestive system.

Medications, respiratory system.

Medications, urological medications, otolaryngology medications, etc. (brand name, generic name, indications, adverse reactions) and the difference between prescription and over-the-counter drugs. The sales process and records of the drug. Display and storage of medicines.

Drugs refer to substances used for the prevention, diagnosis and diagnosis of human diseases, purposeful regulation of human physiological functions, and the indications, usage and dosage of indications or functions, including Chinese herbal medicines, Chinese herbal decoction pieces, Chinese patent medicines, chemical raw materials and their preparations, antibiotics, biochemical drugs, radioactive drugs, serum, vaccines, blood products and diagnostic drugs.

The daily work that a pharmacy clerk needs to do is very miscellaneous and numerous. If a pharmacy clerk wants to reduce their workload, the pharmacy clerk also needs to have a hardware and software facility.

Pharmacy clerks mainly do service, and the service system can be divided into hard service and soft service from another perspective.

The so-called hard service refers to the tangible service. It's self-explanatory. It refers to material services.

It is to ensure the high quality of drugs through the smart face platform of pharmacies, complete sales facilities, and the introduction of famous and special drugs; Sometimes store staff can use the advanced system of the pharmacy to make their work functional, saving time and effort. Hard services can play a strong role in increasing turnover;

At the same time, pharmacy operators must understand that they must make great efforts to improve the soft services of Zhongshan Pharmacy when the hard service is in place!

Soft services can not only make up for the lack of hardware facilities, but also have practical benefits in increasing performance. Soft services are intangible services. It can generally be divided into two categories: "mood services" and "information services".

The so-called "mood service" refers to the way people care for each other, that is, the way the store makes the customers happy. These services are difficult to achieve through training manuals, instructions, and orders, but rely on the store staff themselves to genuinely think about the customer.

The more human beings progress, the more often human vitality increases, the more distant the hearts of people rise, and the more people desire to receive true affection. If the store can vigorously strengthen the mood service and give customers a true feeling in the vast crowd, then customers will definitely be closer to it.

"Information service" refers to the store to convey or report some relevant information to customers in a timely manner. Specifically, it can draw some billboards and set up some billboards to introduce drug features, performance, and how to use them. In the process of receiving customers, the store staff should also learn to provide relevant information to customers.

In the process of strengthening soft and hard services, the store must pay attention to the purpose of sales is to make customers feel convenient, reassuring and satisfied, as long as this idea is upheld, I believe that customers will also listen to the explanation of the store staff and accept the service of the store.

Pharmacy operators must keep in mind that they must do everything possible to enhance their services, both in terms of hardware and software, in order to increase their turnover, but never try to influence the customer's purchase!

The daily work of a pharmacy clerk includes the following aspects:

1.Provide consultation and service to customers: Pharmacy salespeople need to provide corresponding drug consultation and suggestions according to the needs of customers, and answer customers' questions.

They need to know the efficacy, uses, and contraindications of various drugs in order to provide professional advice and services to customers.

2.Drug sales and management: Pharmacy salespeople are responsible for the sales and management of drugs.

They need to maintain an inventory and sales record of medicines, and ensure the quality and safety of medicines. In addition, they also need to comply with relevant laws and regulations and drug management regulations to ensure the legal sale and use of drugs.

3.Pharmaceutical packaging and preparation: Pharmacy salespeople are also responsible for the packaging and preparation of pharmaceutical products. They need to accurately calculate the dosage and formulation of the drug according to the doctor's prescription or the customer's request, and package and label the drug.

4.Drug storage and safekeeping: Pharmacy salespeople are responsible for the storage and custody of medicines. They need to tightly control environmental conditions such as temperature, humidity, light, and ventilation to ensure the quality and effectiveness of the drug.

5.Drug Procurement and **: Pharmacy salespeople need to be responsible for the procurement and ** work of drugs. They need to establish contacts and cooperative relationships with pharmaceutical operators, and purchase and replenish drug inventories in a timely manner to meet the needs of customers.

In short, pharmacy salespersons need to have professional drug knowledge and skills, provide professional advice and services to customers, and ensure the quality and safety of drugs to protect the health and safety of customers.

Pharmacy salesperson refers to the salesperson who works in a pharmacy, and their main job is to provide customers with sales and consulting services for medicines, health products, medical devices and other products. The following is the daily work of a pharmacy salesperson:

Pharmacy salespeople need to provide targeted drug sales services according to the needs of customers. They need to understand the attributes, efficacy, usage and other information of the drug, and provide the customer with appropriate medicine and medication advice based on the doctor's prescription or the customer's condition and symptoms.

Pharmacy clerks also need to provide customers with sales services for health products and medical devices. They need to understand the efficacy of these products, how to use them, precautions, etc., and provide appropriate advice and guidance to customers.

Pharmacy salespersons need to check and manage the incoming drugs to ensure the quality and safety of the drugs. They need to be aware of the relevant regulations and regulations to ensure that the storage, distribution and sale of medicines are compliant.

Pharmacy clerks need to deal with customer complaints and problems to ensure customer satisfaction. They need to understand the needs and problems of customers and give solutions and suggestions in a timely manner.

Pharmacy clerks need to maintain the hygiene and cleanliness of the pharmacy to ensure that the environment of the pharmacy is clean and comfortable, and that it meets the relevant hygiene standards.

In short, the work content of pharmacy salesperson involves drug sales, health care products and medical device sales, drug acceptance and management, customer service, complaint handling, pharmacy hygiene and cleanliness, etc. They need to have the knowledge and skills to provide quality sales and service to their customers.

As a retail worker, the main job of the pharmacy salesperson is to help Sun Liang answer customers' questions, provide consulting services, and sell medicines and daily necessities. Specifically, pharmacy salespeople need to do the following things on a daily basis:

4.Maintain hygiene: Pharmacies are places for consumers to buy important items, so pharmacy salespeople need to carefully maintain the hygiene of the pharmacy environment, and do a good job of moisture and insect prevention.

5.Financial Settlement: Pharmacy clerks are responsible for cash receipts and payments, reconciling and recording sales and inventory to ensure that the accounts are accurate.

The above are the more important links in the daily work of pharmacy salesmen, of course, there may be small differences in the specific work of different pharmacies, but in general, the work content is related to these aspects.

The daily tasks that a pharmacy salesperson needs to do are:

Abide by the company's rules and regulations, and carry out daily drug sales work in accordance with the work process.

Responsible for the sales records, inventory, account verification and other work of drugs, so that the accounts are consistent.

Do a good job in the display and placement of drugs to ensure that the number of drugs in stock is accurate.

Master the knowledge of Hu tremor drugs, and correctly introduce the use, usage, dosage and precautions of drugs.

We will respond enthusiastically and proactively to the questions raised by our customers.

Before opening, it is necessary to tidy up the counters, shelves, goods, floors and other environmental hygiene.

Warm welcome to customers and service with a smile.

Patiently answer customers' questions and provide professional medication advice.

Classify, sort, archive and other work of drugs, and fill in various ** as required.

Assist customers in making purchase decisions and provide reasonable medication recommendations.

Complete other tasks assigned by superiors.

The above is the daily work that pharmacy salesmen need to do and guess, and they also need to make corresponding adjustments according to the company's regulations and the needs of drug sales.

1. Be able to push drugs for customers; 2. Will promote products with satisfactory profits; 3. Bending can recommend different products for customers of different classes (such as the rich and the poor). Note: The above three points are advanced layer by layer and cannot be reversed.

The professional ethics rules of the clerk 1, the work position and mentality agree with the nature of their service profession, the bad mood does not affect the work, and they are willing to use professional knowledge to serve customers, reflect their self-worth, and get self-satisfaction from it. 2. Behavior and appearance are neat and tidy, the badge is correct, the hairstyle is beautiful and decent, the appearance is generous, and the behavior is civilized, which can make customers have a sense of trust. 3. Professional service and attitude, warm greeting, smile and farewell.

Professional, patient, and meticulous consultation to satisfy customers or individual customers who are not satisfied but the store staff think that it is acceptable. Clerk Job Responsibilities 1: Selling drugs to promote and recommend drugs to customers is the main responsibility of the clerk. 2. Understand that prescription clerks should learn to identify prescriptions, analyze prescriptions, adjust which prescriptions to match, and pay attention to compatibility taboos.

3. Identify the authenticity of drugs 4. Identify imported drugs 5. Guide patients to use drugs for common diseases, salespeople should be able to guide the use of drugs. 6. Do a good job in drug maintenance, and adopt different storage and storage methods to maintain drugs.

The job content of a pharmacy salesperson includes:

We respond to inquiries from customers, understand their needs, and make sales.

Do a good job in the sales records, inventory, account checking, etc., and complete the sales statistics according to the regulations.

Complete the daily business work such as incoming goods inspection, key receipt, shelving display, supplements, bulk rental, returns, and loss prevention.

Do a good job of cleaning the containers, shelves, and equipment in the pharmacy.

Dig Ye records the adverse reactions of customers after medication, and submits the information to the relevant staff in a timely manner according to the company's requirements.

In addition, pharmacy salespeople also need to carefully study the laws and regulations related to drug operation and management, strictly abide by the company's system, obey the arrangements of superiors, and provide customers with high-quality services1.