Which of the claimants or claims adjusters in the 4S store has more development prospects, which one

The claimant mainly for the owner of the warranty period of the vehicle defects to make a claim for the service, often beyond the warranty period of the replacement claim, in the middle of which you have oil and water, the specific operation method you will. Of course, there are fewer such opportunities, and the usual work content is more monotonous, which will definitely allow you to take on another position, such as after-sales reception.

The claims adjuster is to coordinate the work between the insurance owner and the insurance company's loss assessor, finalize the repair amount, working hours, etc., and often have the opportunity to make fake accidents with the insurance company.

According to your own personality, as far as I can see, if it is a long-term claimant, the general car dealer will not change people frequently in this position.

The claimant is on the warranty side, the job is relatively easy, and there is no performance provision.

Claims adjusters are paid a commission, which is linked to performance.

Personally, I think that the insurance company's claims adjusters should have a more promising future, and the claims adjusters cooperate with the claims adjusters. There should be not much difference between the two incomes, but the insurance company has room to rise, and the 4S point is mainly for sales, and if you want to do claims alone, there is no future.

According to the income, the claim is more commission, and the claim is the bonus and the outer block, the main thing is to see how to do it, the personal sales ability is relatively strong, you can consider the claim, the pressure is naturally a little bigger.

The claimant in the 4S store is actually almost the same as the service consultant, the claimant is just dealing with the manufacturer, usually if the company completes the amount of the claim specified by the company to start earning commissions, which also requires your means, you can usually accumulate experience, and make some fake claims when the manufacturer can not be noticed, naturally your completion rate is higher and the salary is higher; However, dealing with manufacturers is very annoying, what should be compensated, what should not be compensated, and there are customers who make it difficult; So it's an intermediate role, dealing with all kinds of disputes, etc., and you have to return the old pieces after the claim, in short, it's not easy to do. Personally, I think it's not so annoying to be a service consultant.

Claimants are bigger than service consultants.

The claimant of the 4S shop actually refers to the person who directly compensates for the damage to the accident-free parts of the new car under the normal use and maintenance of the new car, and the person who makes a preliminary appraisal and handles all the procedures required for the claim with the manufacturer on behalf of the customer.

The insurance claim, is the insurance vehicle after the traffic accident and the insurance company between the claims personnel, their acceptance of the object is different, one is the manufacturer, the other is the insurance company, moreover, many of the requirements are not the same, one is a traffic accident, a normal use, no other external force is the cause of the vehicle's own defects, so the difference is very big.

Job Responsibilities of 4S Store Claimant:

1. Proficient in the manufacturer's quality assurance policy, and handle the claim business in strict accordance with the manufacturer's quality assurance policy and procedures.

2. Carefully inspect the claimed vehicle and make a quality appraisal.

3. Fill in the warranty work documents and electronic data correctly and truthfully, and file and save them.

4. Manage the old claims according to the requirements of the manufacturer, and do a good job in the management and return of the old claims.

5. Handle the approval procedures for various claims in a timely manner, and return the claim data, documents and claims according to the requirements of the manufacturer.

6. Take the initiative to collect and feedback vehicle quality information and technical information.

7. Actively promote the manufacturer's warranty policy, vehicle maintenance, and correct use of common sense to users. The job responsibilities of the claimant of the automobile 4S shop are entrusted by the automobile manufacturer to be responsible for the quality problem failure identification and fault handling (repair, replacement) of the automobile manufacturer's products during the quality assurance period (three guarantee period), the first maintenance, regular maintenance and technical consultation of the automobile products. Generally, it is responsible for the recall of products due to quality defects, special or temporary services organized by automobile manufacturers, and the collection and feedback of product quality information (can also be responsible for the information officer).

Automobile 4S shop claimant qualifications: technical secondary school or above, graduated from auto repair or related majors. More than 1 year of experience in car maintenance. Good sense of service. Able to work under pressure. Familiar with national laws, regulations and manufacturers' after-sales service policies.

It should be to analyze the situation in response to other people's claims, and then make certain countermeasures.

The claims officer of the 4S store is mainly responsible for assisting in the business reception, carefully inspecting the claim car, and is responsible for the claim application and related claim matters according to the standardized process.

The main thing is that after the owner buys the vehicle, the damaged vehicle or the damage that occurs is that it needs to be assessed, and it is also necessary to do a good job of compensation.

In the car 4 s shop, because he provides services for car owners, there are many car jobs in it. Among them, the car claimant is one of them, so what does he mainly do in this kind of position. His work is actually more complicated, he is mainly connected with manufacturers and customers.

The customer's vehicle, about the quality of the demand, report to the manufacturer, and then, and solve the quality problem, and make the customer satisfied. So, it sounds relatively simple, but it's very difficult to do in practice, because in practice. You will encounter a lot of problems, and these problems will make you very troubled, so what are the problems?

Let's take a brief look at it together. <>

First of all, the customer does not understand, in our work, the quality of the car is very common, and it is also very common. For most people, everyone understands very well, after all, the car is composed of multiple parts, and his working environment is also very bad, so it is very normal to have certain faults. However, not all customers will think about this problem like us, they are very incomprehensible, they think that they spend so much money to buy a car, buy a problem car, feel very uncomfortable, very dissatisfied, so for the customer's needs, and this kind of psychology, we can also understand, then the claimant is difficult, because they have to directly connect with this kind of customer.

Secondly, the manufacturer's incomprehension, in addition to the customer's incomprehension, sometimes the manufacturer will also be very incomprehensible, yes, when we report a problem failure. Manufacturers will think that this kind of problem is abnormal and should not be caused by quality, so at this time, due to their incomprehension, it will cause a certain dispute, making the work very difficult to carry out. <>

Therefore, it is not easy for claimants, and everyone must be more understanding of them in their daily life.

In essence, the claimant of the 4S shop, also known as the Sanbao quality claim specialist, is the main person responsible for the identification of vehicle quality problems and feedback to the manufacturer.

The main thing is to grasp the manufacturer's quality maintenance guarantee policy, truthfully fill in the reimbursement tool documents, manage the claimed parts according to the manufacturer's requirements, and also claim and declare the corresponding approval procedures.

The main responsibility of the 4S store claimant is to help customers deal with the claim business in accordance with the requirements and procedures of the manufacturer's quality assurance and procedures, and also to issue receipts. Create an electronic archive.

The main purpose is to understand some professional knowledge related to the car, and will check the condition of the vehicle, and then make the corresponding charges, and also be familiar with the compensation items and submit the corresponding application.

Summary. Hello dear! The difference between a claims adjuster in an insurance company and a claims adjuster in a 4S shop:

1: The insurance company's claims adjusters are subordinate to the insurance company, and their responsibilities are mainly responsible for the on-site of the vehicle, the repair shop, the upload, the damage accident, etc. 2：

4S store claims adjuster is a value-added service launched by 4S store, customers do not know the process after the accident, 4S store claims adjuster to help assist in reporting, accident handling is the key to contact the insurance company claims adjuster. 3: Arrange the dismantling of the accident vehicle and communicate with the insurance company, and finally leave the procedures to the insurance company to receive compensation.

Hello to Tongchen! The difference between the claims adjuster of the insurance company and the claims adjuster of the 4S shop: 1:

The insurance company's claims adjusters are subordinate to the insurance company, and their responsibilities are mainly responsible for the scene of the vehicle, the repair shop, the upload, the damage assessment, etc. 2: 4S shop claims adjuster is a value-added service launched by 4S store, customers do not know the process after the accident, 4S shop socks Zen claims adjuster to help assist in reporting, accident handling is the key to contact the insurance company claims adjuster.

3: Arrange the dismantling of the accident vehicle and communicate with the insurance company, and finally leave the procedures to the insurance company to receive compensation.

The treatment in the insurance company is similar to 4S, but in the insurance company it is freer, and there is an outer block.

You just need to take the following two steps:

1. Introduce yourself and your major in school and relevant achievements, (you must show strong basic knowledge of automobile major);

2. At present, the 4S store has to settle claims and cannot wait for customers to claim, but you must understand your job responsibilities, and the specific content will be understood after you participate in the work, the most important of which is that you must be able to clearly judge whether the damaged parts of the accident vehicle are repaired or replaced; The name and function of the damaged accessory. Why can it be repaired?

Why do you have to change? (Demonstrate professional knowledge and the ability to communicate with people).

3. Be sensitive to auto parts and maintenance hours, and often go to understand the accessories of the main models of the 4S store, which is conducive to communication between you and the insurance company's claims adjuster.

If you don't have work experience, it is estimated that you will not be asked about actual business questions, and it is more likely to ask about your grades and performance in school.

1. After the insured car arrives at the store, notify the claims adjuster of the relevant insurance company to come to the store to take pictures, and if the accident is serious, it will be dismantled at the dismantling center designated by the insurance company.

2. Formulate a maintenance plan according to the danger situation, what should be repaired, what should be replaced, and sheet metal painting. At this time, it is necessary to communicate with the insurance company's claims adjuster in a timely manner, and the insurance company should approve the repair plan.

3. Communicate with customers and inform them of the maintenance plan.

4. Arrange workshop maintenance.

5. After the car is repaired, the car will be inspected, and then contact the customer to arrange to pay for the car.

Show your expertise, your knowledge of the brands and vehicles sold by this 4S shop, your views on vehicle insurance, and your understanding of customer service. Generally, you will be asked to introduce yourself first, and you can organize the language to reflect the above points. Rest assured, it won't be hard to show yourself well.

Hello: 1. Do you know about the interview job and what do you think about it?

2. Work attitude.

3. Own defects.

Hello, dear <>

Here, according to the questions you provide, we will answer the following questions for you: Hello, the salary of a 4S store claims adjuster varies according to factors such as different regions, different experiences, and different company sizes and policies. Generally speaking, the monthly salary of an experienced 4S shop claims adjuster is between 6,000 yuan and 10,000 yuan.

For claims adjusters who are new to the workplace, the monthly salary may be around 4,000 yuan to 6,000 yuan. In addition, some large 4S stores or 4S stores of internationally renowned brands may give claims adjusters higher salaries. At the same time, the claims adjuster's performance, bonuses, benefits, etc., can also affect their total income.

In short, the salary level of 4S shop claims adjusters is affected by many factors, and the specific situation needs to be determined according to the actual situation.