Are the customers always right? Are the customers always right?

I think the questioner wants to know if there is any way to resolve the customer's objection.

It is recommended to do this:

Here are some tips for defusing customer objections and confrontations:

1) When the other person tells you "we don't need it" very directly, you can do this:

Of course, Mr. Chen, you are the only one who is qualified to judge whether our products are valuable to you or not. At four or five o'clock in the afternoon next Monday, I'll run an errand near your company, so I'll go up and visit you by the way, okay? ”

2) Too busy.

Mr. Chen, I know you're busy, so that's why I'm going to make an appointment with you first, but I'm just going to talk to you for 15 minutes, next Tuesday, 3 p.m. or 5 p.m.? ”

3) I have already used your services.

Our company has a new product, maybe you are not interested in buying a new product now, but through my introduction, you must have gained something, when is it convenient for everyone to meet? Tomorrow or the day after tomorrow? ”

4) I'm not interested, friend!

Mr. Chen, it is not surprising that you said that you are not interested, of course, if you have not studied carefully, how can you be interested, so I am so eager that you can take the time to meet and explain to you, why not give yourself a chance to get to know yourself before making a decision? Okay, is it convenient tomorrow? ”

5) It's a waste of your time!

Mr. Chen, because this program is of great benefit to you, I don't mind taking the time to explain it to you, I am sure you will find this program of some value to you, meet you tomorrow, about 15 minutes, okay? ”

It is too easy for the other party to reject the salesperson in **, for the salesperson, no matter how good the words are, it will be easily rejected, the important thing is to insist, no one will be accepted by others at the beginning, especially strangers. But we must have a credo: no answer is ever rejection.

Objectively speaking, this sentence is definitely wrong. Because customers are also human beings, there is no one in the world who has not made mistakes. But this sentence is used in business interactions, and the game has a very positive meaning.

The core interest of business is profit maximization.

The customer is always right" is just used to provide a principle for those who deal with customers: when encountering any dispute with customers, assume that the customer is right, and first find the reason from themselves. Turning big things into small things and small things into small things, even if it avoids causing unnecessary and greater losses.

Advocating that "the customer is always right" can enable us to put our minds right, calmly look at the contradictions, and obtain new information from the contradictions, which are often precious, and it can promote the improvement and innovation of the enterprise, so as to continue to develop.

The significance of effective handling of customer complaints:

1. Increase customers' trust in the enterprise.

If the enterprise can show sincerity when dealing with customer complaints and seriously solve practical problems for customers, then it will increase the trust of customers in the enterprise.

2. Reflect the deficiencies of the enterprise.

The response to customer complaints can reflect the weaknesses of the company's operation, and as long as the company continues to improve, it can continuously improve the effectiveness of enterprise management.

3. Be able to cultivate repeat customers of the enterprise.

Through the effective handling of customer complaints, the gradual improvement of business operations can establish the relationship between customers and enterprises, and many repeat customers of the company are cultivated in this way.

The customer is always right" should be a slogan, or a service concept of the enterprise. In fact, in the process of serving customers, customers are not necessarily right, and even some customers are arrogant and unreasonable.

When taking "the customer is always right" as a service concept, the following points should be followed:

1. Enterprises should bear undue losses If the customer is always right, then it is reflected in the product, if there is a customer who thinks that the product is problematic, then according to this principle, it must be returned, and the enterprise will lose. "If the company comes up with a good product, but the customer says it is a fake product, then the customer is wrong.

2. Can't accommodate difficult customers, some customers are very difficult, always like to make trouble out of nothing, like to pick all kinds of problems of the enterprise, if the customer is not correct in the use of the product, it is the customer's fault.

How to understand "the customer is always right"?

Hello, I've seen your questions and I'm glad to be able to answer your questions. Objectively speaking, this sentence must be wrong, because customers are also people, and there is no one in the world who has not made mistakes! But this sentence is very positive when used in business interactions!

The core benefit of commercial burial is to maximize profits! "The customer is always right"It's just a matter of using traces to provide a principle for those who deal with customers: when encountering any disputes with customers, assume that the customer is correct, and find the reason from yourself first!

Summary. Hello, how to look at the customer is always right This sentence will answer for you: the customer is always right, This sentence first affirms the status of the customer, and takes customer needs as the priority, again, the service concept is customer first, so that customers can feel satisfied with the service and promote the transaction.

Emphasizing that the customer is always right is to set the standard for employees to serve and negotiate business. Easy to manage. It is also applicable to deal with customer complaints after the transaction, affirm the customer's own concept, and reduce conflicts.

Wait for the customer to calm down and deal with the problem.

Hello, how to look at the customer is always right This sentence for you: the customer is always right, This sentence first affirms the status of the customer, takes customer needs as the priority, and again, the service concept is customer first, so that the customer feels satisfied with the service, and promotes the transaction or the transaction. Emphasizing that the customer is always right is to set the standard for employees to serve and negotiate business.

Fingering is easy to manage. It is also suitable for dealing with customer complaints after the transaction, affirming the customer's own concept and reducing conflicts. Wait for the customer to calm down and deal with the problem.

Related seepage extension: the customer is always right, this is a summary of many years of experience. Believe in the results of historical verification, although the operation process may encounter customers who are more difficult than jujube shirts, but this method of processing can stand the test.