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Several work contents, 1. Supervise and supervise the daily work of shopping mall management personnel, as well as their instrumentation and management behavior.
2. Supervise the safety and security of the mall, including anti-theft, fire prevention and other security.
3. Supervise and supervise whether the shopping mall operators violate the shopping mall management convention, and carry out correction, education and even treatment.
4. Supervise and supervise the operation of the shopping mall, put forward reasonable suggestions, find and solve problems.
5. Deal with all kinds of disputes.
6. Respond quickly to emergencies. It's basically comprehensive.
Hehe, that's what I'm doing.
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1. The main job responsibilities of the shopping mall supervisor are as follows:
1. Organize the work meeting and daily morning and evening meetings on this floor, convey the spirit of the instructions of the superiors, reflect the situation of the employees and the cabinet group, and play the role of connecting the upper and lower levels;
2. Conscientiously assist the operation manager in his work, implement the daily work content, and correct violations in a timely manner;
3. Understand the ideological status of department personnel, eliminate bad tendencies, report immediately, and study and solve them;
4. Strictly implement the work process, work points and rules and regulations of the department's employees, and cultivate a high sense of responsibility and enthusiasm for work;
5. Be familiar with the working conditions of the employees in the department, analyze the problems that are prone to occur and put forward the basic essentials to solve them;
6. Inspect each post from time to time, guide employees to work and supervise their completion;
7. Promote team spirit, promote corporate culture, keep in mind the company's purpose, and enhance the cohesion and centripetal force of employees;
8. Organize market research, reflect the problems existing in the store and the real needs of customers, and make regular summary reports;
9. Responsible for arranging and adjusting employee shifts, giving priority to combination, and correctly using command and management rights;
10. Strive to learn relevant knowledge, take into account every detail of complex essentials, and adopt different leadership and supervision methods for employees;
11. Organize and participate in the planning of first-class activities that are conducive to the development of the company;
12. Preside over departmental meetings, analyze the current situation of work, put forward work requirements and solutions, and clarify work objectives;
13. There should be rules to follow to solve problems, pay attention to personal cultivation, and establish a good image for employees;
14. Undertake sales tasks in the region;
15. Complete other tasks assigned by superiors.
2. The requirements for the position of shopping mall supervisor are as follows:
1. College degree or above, major in marketing is preferred;
More than years of experience in store management, participated in the investment promotion of shopping malls;
3. Have a sense of teamwork, be good at communication, and have strong organizational skills;
4. Strong sense of responsibility, solid work, and the ability to solve problems independently;
5. Good psychological quality, able to work under pressure.
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A mall manager is a staff member who manages sales and discipline at supermarkets and other major shopping malls.
1. Attend for the owners, strictly supervise the attendance of the households, so that there is no lateness, no early departure, and no empty stalls.
2. Maintain the normal business order of the shopping mall, so that there is no offside placement, no loud selling and violation of business management regulations.
3. Ensure the safety of life and property of shopping malls and tenants. Cooperate with the Ministry of Public Security and other departments to work together. There should be no smoking and no pickpocketing.
4. Work together with all departments of the mall, and pay close attention to the normal operation and use of the internal facilities and equipment of the mall. If potential safety hazards are found, notify the relevant departments in time to solve them to avoid dangers and losses.
5. Communicate with the owners frequently and grasp the business conditions of the owners in the area they are responsible for.
6. Care for the business owners and solve practical problems for the business owners who have difficulties in operation. Firmly establish the purpose of humanized enterprise management, and do a good job as a bridge and link between shopping malls and households.
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1. Convey and implement the instructions, notices and regulations of the shopping mall;
2. Formulate the work plan of the division and organize its implementation, check and follow up the completion of the plan, analyze the reasons for the unfinished plan, and take measures to ensure the completion of the task indicators issued by the shopping mall;
3. Improve the work skills of personnel at all levels and fully mobilize the enthusiasm of employees;
4. Responsible for assessing the performance of employees, and making suggestions on the promotion, demotion and transfer of employees;
5. Identify the training needs of personnel at all levels, formulate training plans and organize their implementation, and verify the training effect;
6. Supervise and manage the overall work of the division, such as commodity quality, environmental sanitation, fire safety, identification, and turnover warehouse;
7. Responsible for the overall control of the layout and display of the products of the division, so that the layout is reasonable, the display is plump and beautiful, and the sales are promoted;
8. Identify customer needs, put forward suggestions for the introduction of new commodities (new counters) and the elimination of unsalable commodities to the shopping mall, and continuously optimize the commodity structure to meet customer needs; Do a good job in the management of key sales customers;
9. Implement the best plans and activities issued by the shopping mall, actively plan and organize various best activities of the division, and analyze and give feedback on the best results;
10. Responsible for the control of the operating costs of the division, and strive to reduce the loss of goods and reduce the management costs; Organize the inventory work of the division, analyze the inventory results, and take corrective and preventive measures for existing problems;
11. Responsible for the safety of commodities, fire protection, funds, etc. on this floor. Conduct regular fire safety inspections, take measures to reduce the loss of goods, and do a good job of prevention;
12. Handle complaints and emergencies at the business site in a timely and proper manner, and maintain and create good order on the site;
13. Communicate and coordinate with counter customers, and feedback information to the person in charge of the counter in a timely manner.
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1. According to the company's overall planning, organize and implement various first-class activities on an annual, quarterly, monthly and holiday basis, and supervise the implementation of various first-class activities;
2. Coordinate the analysis of sales volume in various regions and propose business promotion plans;
3. Design, supervise the display of commodities and product management;
4. Formulate budgets for different periods and different activities, and control the use of funds according to the budget;
5. Training, assessment and management of salesmen.
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A business manager is a shopping mall manager in the literal sense. Its main management targets are salespeople, merchants and customers.
The business manager belongs to one of the most basic management personnel of the shopping mall, and also belongs to the grassroots employees, one level higher than the salesman, the superior of the business manager depends on the size of the shopping mall, and the superior of the business manager of the small shopping mall is likely to be directly the deputy general manager and other positions, and the large shopping mall will have a special supervisor to manage the business manager.
In fact, in the actual work, the business manager actually does more miscellaneous work, and the focus of his work is mainly as follows:
1. The primary task is to ensure the order of the shopping mall, manage the attendance of merchants, and ensure normal operation;
2. It is also necessary to manage the discipline of sales personnel, which has different requirements for each shopping mall according to its own rules and regulations;
3. Convey the instructions of the superior, such as when it should be the best time to be full, etc.;
4. Reflect the special situation and real-time dynamics in the mall to the superior at any time;
5. After the day's work is completed, report the situation upwards and put forward your own suggestions.
Speaking of which, business manager is also a very workable job, and the upside is not bad!!
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Mall security is dispatched by a security company. Shopping malls are expensive to operate and difficult to operate. Therefore, shopping malls have another commercial manager or field manager.
Wear casual attire, with or without a logo. Mixed in the flow of customers, there is no law enforcement power, but it can coordinate all issues in the daily operation of the mall.
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The management belongs to the grassroots employees.
The managers belong to the managers.
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Any shopping mall will face the problem of salesperson loss, the nature of the work of employees, coupled with some restrictions on age, is the reality of salesperson loss, but the salesperson turnover rate is too high will have a great impact on sales.
As a shopping mall manager, it is necessary to fundamentally improve the quality of salespeople and improve their work mentality, convey the corporate culture of the shopping mall to them, make them have confidence and trust in the shopping mall, and truly make them feel that they are a member of the enterprise, so as to ensure the stability of the salesmen.
The operational adjustment of the shopping mall is inevitable, at this time the personnel will also be appropriately changed, the adjustment should stabilize the mentality of the salesperson, recommend to the new counter, avoid the salesperson has worries, and carry out an effective combination of personnel at the same time, so that a counter in the management, sales of reasonable staffing, pay attention to ensure that the sales at the same time to facilitate the management of future work, which is also a process of continuous adjustment.
Actually, when I go to the mall, I don't like the warm greeting of the salesperson. In addition to accompanying his wife and children, a man basically has no time and no interest in going to the mall alone, and even if there is, it is also a very purposeful shopping, which means that he knows what he wants to buy, so since this is the case, then find the store you want to buy, find what you need, and then pay and leave. Generally, things in shopping malls, including specialty stores, are not negotiable, and at most there are discounts on goods, so at most ask whether they are discounted, if they are not discounted, there is no point in you bargaining with others.
Liang Xiaosheng is a very good person.
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