What are the precautions when communicating with elderly patients?

According to the content and form, we can further refine the communication thing.

Communicate content. According to the content, it can be roughly divided into two types. It is a kind of communication for the needs of medical diagnosis and treatment. Another type of communication is to enhance the relationship with the patient.

The first type of communication is more common, such as a consultation and physical examination. At this time, it should be noted that elderly patients are more divergent in thinking. So we have to try to control the pace of communication.

Here's an example. A patient with gout, you ask him what caused the pain this time, whether he ate seafood or soy products. He may tell you a lot of things in a whimsical way.

For example, if there is a happy event in the family that day, and the children in the family are filial, invite the elderly to eat in a restaurant outside, what they eat, what they eat happily, how their children are, and how their grandchildren are. Finally, it may reveal the information you want - eating high-purine foods and experiencing severe joint pain at night.

In this case, it is necessary to pay attention to grasp the scope and direction of the conversation. In terms of communication and consultation skills, communication needs to be more targeted after understanding general information. For example, you can directly ask what food you ate, when did the pain start, whether the pain is obvious during the day or night, the location of the pain, the accompanying symptoms, etc., which will make your communication more efficient.

The second is to promote the communication of the doctor-patient relationship, which requires doctors to be more proactive in controlling time. Based on the observation of the patient, understand his needs, and communicate with tendencies. In this kind of communication, it is necessary to pay attention to reflect humanistic care and show the doctor's concern for the patient.

For example, in the face of empty nesters, try to care for them from the details of life. In the face of an elderly person who is depressed, try to enlighten him. Facing the old man with a more cheerful personality, chat with him.

This kind of communication doesn't take much time, maybe just 3 to 5 minutes more during the rounds. Although the time is short, it can shorten the distance between patients to a large extent, increase patients' trust in doctors, and help to establish a harmonious doctor-patient relationship.

Form of communication. In terms of forms, there are also two. One is direct communication and the other is indirect communication. Direct communication is communication with the elderly patient himself. Indirect communication is through their families.

When an elderly patient is accompanied by a spouse or children, and you feel that there is a language barrier, you can use his family to communicate with him. It should be noted that in this case, you need to consciously express your concern for his condition to his family (in some cases, in the case of long-term care for the bedridden elderly, you can also appropriately express your understanding of the family's care for the elderly), and obtain the understanding and support of the family, which will be more conducive to this indirect communication.

Of course, we still can't forget about direct communication. When there is a verbal communication barrier, we can use some physical communication, such as shaking hands, patting the shoulder, and patting the back to show friendship and encouragement. By doing so, you can still gain the understanding and trust of the patient himself.

Sincere devotion and sincerity are the basics. Only by opening one's heart and eliminating prejudice can one fully express oneself and accept comprehensiveness.

Second, pay attention to the appropriate blend of verbal and non-verbal information. There is an affinity between people, between people and nature. For example, pleasant high-pitched tones and bright colors will make people feel pleasant, and they will naturally present a cheerful expression.

The biggest problem in the poor execution of the enterprise comes from communication, that is, the executor does not understand the ins and outs of the whole thing and starts to perform the operation. The probability of such an error must be very high. Sometimes, it's not that you don't want to figure it out, but because you haven't figured it out in a specific execution environment.

Older people are experiencing a gradual decline in their physical functioning and are susceptible to mental and memory impairments, so there are some principles that need to be followed when communicating with elderly patients:

1.Gentle and friendly: The elderly are psychologically susceptible to external influences, and need to be given a gentle and friendly attitude and language to avoid making the elderly feel nervous and resistant.

2.Respect for the elderly: The elderly have rich experience and life experience, and they need to respect their thoughts, wishes and personalities, and avoid using their own views to negate the views and statements of the elderly.

3.Listening patience: Older people need to have time to express their thoughts and feelings, and they need to listen patiently and avoid interrupting or interrupting the elderly's speech to ensure smooth and effective communication.

4.Simplicity and clarity: Older people have limited memory and ability to interpret reason, and need to use simple and clear language and expressions to avoid confusion and misunderstanding.

6.Dynamic interaction: Older people need to have opportunities to communicate and interact, and they need to pay attention to their feelings and thoughts in order to better understand their needs and problems, and give corresponding help and support in a timely manner.

In conclusion, communication with older patients needs to be based on the principles of gentleness and friendliness, patience, simplicity and clarity, slowness and dynamic interaction to ensure smooth and effective communication, while also making the elderly feel respected and cared for.

One of the biggest cognitive characteristics of the elderly is that the past is vivid, and the near scene is blurred. The traces of decades are deeply imprinted in their hearts, and the sufferings and joys of the past immerse them in distant memories, which is a very important spiritual pillar to support their lives.

And most of the people and things in front of them, they can't remember much. Due to the long-term living alone, coupled with some unpleasant experiences in the past, the elderly may have left a psychological shadow, and most of the elderly are withdrawn and eccentric. This requires us to redouble our enthusiasm and patience to melt the hearts of the elderly and gain their trust ......So, how do you talk to an elderly person?

1. Attitude: Be amiable, approachable, and always have a smile on your face, so that the elderly can feel your intimacy;

2. Position: Don't let the old man raise his head or talk to you from a distance, so the old man will feel that you are high and difficult to approach, you should bend down to talk to the old man at close range, the old man will feel equal to you and feel that you value him;

3. Communicate with your heart: your eyes should be fixed on each other's eyes, and your gaze should not wander, so that the elderly feel that you do not pay attention to him, and the same sex can touch each other's hands to talk;

4. Language: The speed of speaking should be relatively slow, the intonation should be moderate, some elderly people are deaf (hard of hearing), they must be louder, but they also need to look at the other party's expression and reaction to judge the other party's needs;

5. Understand the situation: to understand the temper and preferences of the elderly, you can inquire in advance or further understand them in the future mutual contact;

6. Topic selection: Choose topics that the elderly like, such as hometown, relatives, things when they were young, TV programs, etc., avoid mentioning topics that the elderly don't like, you can also talk more about yourself first, so that the elderly can trust you before other topics; 7. Sincere appreciation: people are eager to be affirmed, the elderly are like children, like praise, praise, so you have to praise him sincerely and generously, he will be happy, and the atmosphere of the conversation will be much more active;

8. Adaptability: In case something is unsatisfactory or the mood of the elderly changes, try not to persuade, first pat the other party's hand or shoulder as a comfort, stabilize the mood, and then pull away from the topic as soon as possible;

9. Be patient: The elderly are generally more nagging, a little thing can be said for a long time, you don't show any impatience, you have to listen patiently to the old man's words ......What should we pay attention to when we come into contact with the elderly?

1. Safety: always put it first! It is necessary to slide carefully, help the elderly, and master the correct support method; Wheelchair, when the elderly sit on it, be sure not to let the wheelchair move and cause it to sit empty, push the wheelchair slowly, put the feet of the elderly well, put their hands on their thighs, and do not leave the range of the handrail!

2. Most of the old people have a bad memory, so avoid asking: "Do you remember me?" The old man didn't want others to say that he had a bad memory, so he said, "I'm coming to see you again!" The elderly feel that they are taken seriously and will be much happier.

3. Respect the habits of the elderly: do not touch the furnishings and other items in the elderly's room.

4. Don't just give the elderly what you bring: for example, diabetics should have low sugar, and patients with kidney disease and high blood pressure should control salt.

Summary. Dear, hello, when we communicate with the elderly, try not to talk about some sensitive topics, so that he She feels very sad and will not be in the state, our best way is to listen, be a listener, listen to the old man to vent his emotions.

Dear, hello, when we communicate with the elderly, try not to talk about some sensitive topics and other topics, so that he She feels very sad and will not be in the state, our best way is to listen to the void, be a listener, listen to the old man to vent his emotions.

1) Attitude: Amiable, often with a smile on your face, so that the elderly can feel your intimacy;

2) Position: Don't let the elderly raise their heads or talk to you from a distance, as the elderly will feel that you are high and difficult.

Be close, you should bend down to talk to the old man at close range, and the old man will feel that you value him;

3) Be patient: The elderly are generally more nagging, and they can talk about a little thing for a long time, so you don't show any no.

Be patient, be patient and listen to the old man's ......

4) Language: The speed of speech should be relatively slow, the intonation should be moderate, and some old teases are weak to hear, so they must be louder, but also.

Look at the other person's expression and reaction to judge the other person's needs;

5) Understand the situation: To understand the temper and preferences of the elderly, you can inquire in advance or further in the future contact with each other.

Step to understand; 6) Topic selection: Choose topics that the elderly like to love, such as hometown, relatives, things when you were young, TV programs, etc., avoid mentioning topics that the elderly don't like, you can also talk more about yourself first, so that the elderly trust you before other topics;

7) Sincere appreciation: People are eager to be affirmed, and the elderly are like children, who like to be praised and praised.

Awards, therefore, praise him sincerely and generously;

8) Adaptability: In case something is not satisfactory or the mood of the elderly changes, try not to persuade and pat with your hand first.

The other person's hand or shoulder comforts them, stabilizes them, and then pulls away from the topic as soon as possible.

Topic: Which is the right one to communicate with older adults? （）

a.Speak slightly faster and speak clearly.

b.Use non-verbal communication appropriately.

c.Do not dismantle the touch to avoid generating segments or unpleasant events dd...When asking Brother Lu Ran, you should use professional terms.

e.Try to ask the elderly to answer quickly to avoid fatigue.

Answer: B.

We need to understand the minds of the elderly through verbal communication with them and observation of their daily behaviors, and we need to master the precautions and related skills. So what are some tips for communicating with seniors? I've compiled it below for your reading and reference.

1. Appropriate language

When talking to the elderly, the language should be concise, the tone should be moderate, and the language should be standardized so that the elderly can accept it correctly, and honorific titles should be used, such as grandfather, grandmother, uncle, aunt, uncle, aunt, uncle, aunt, etc. Respect for the elderly is a bridge of communication, and a kind and kind attitude will be accepted and recognized by the elderly. Consciously talk to the elderly in combination with their psychology, avoid negative topics that discourage people as much as possible, talk more about positive topics, and give support and encouragement to the elderly.

2*** Good at listening

It is necessary to listen carefully and receive, understand and think about the content of the elderly's speech, and at the same time create a good atmosphere of relaxed and free listening, so that the elderly can open their hearts and express their worries, worries and inner thoughts.

Let the old man finish his speech and don't interrupt or interject at will. Like, "Don't say it", "I've heard it several times", "Say goodbye."

Such language is easy to frustrate the elderly to pour out their emotions, which is avoided by caregivers. Non-verbal behaviors are often the expression of the elderly's true feelings, and caregivers should be good at observing the facial expressions, gestures, demeanor and other non-verbal behaviors of the elderly, and understand his extraneous voices to understand his true thoughts.

Three*** repeated verification

When communicating with the elderly, repeat the key points of the elderly's speech to help the elderly reconfirm and avoid misunderstandings. If the caregiver does not hear clearly, do not do what you understand, but verify with the elderly, and finally make a summary of the things that the elderly communicate with you, and get the elderly's confirmation.

Four*** guide the conversation

The skill of the opening statement is the key to the success of the conversation, and a good start is half the success of the conversation, especially for the elderly who are few words, to start the situation with a smile, kindness, care, and praise attitude. When the elderly talk off topic, remember not to rush to change the topic or organize the elderly to talk, but to change the topic tactfully. Don't be too anxious when you end the conversation, end the topic from the perspective of being considerate of the elderly, such as "You're tired, let's take a break, and we'll talk about it later?"

5. Grasp the rhythm and time of the conversation

Older people are slower to react, and the pace of conversation should not be too fast. Choose the right time to talk, do not talk during meals and rests, and do not talk too long each time, so as to prevent the elderly from being tired and causing discomfort.