Haidilao ate bugs twice while dining, how did the restaurant solve this problem?

We all know thatHaidilaoThe service was exceptional, inOn the platform, I often see some short ** bloggers taking pictures of going to Haidilao to eat, Haidilao has some very good services, but Haidilao eats insects twice when dining, and Haidilao has also done a very good job in solving this matter. In fact, it is a very normal thing to go to a small restaurant to eat insects, sometimes even hair or flies can be eaten, but if we choose to go to a particularly formal restaurant like Haidilao to eat, one of us is going to Haidilao's food, and the other may be going to Haidilao's hygiene, <>

Because we all feel that a regular enterprise chain restaurant like Haidilao will definitely be very hygienic, so we spend a lot of money to eat Haidilao, because we all know that Haidilao's ** is very not cheap, and it is a little more expensive than that of ordinary restaurants, so we spend more money, one is to eat more delicious food, and the other is to want to know healthier and more hygienic food. But in Haidilao to eat insects, this incident is really disgusting, in this kind of large restaurant can eat insects, let us not believe in Haidilao's hygiene, but because Haidilao's service is very good, after eating the insects, the waiter was informed as soon as possible, <>

The waiter also solves this problem in the first time, and the attitude is very good, so the customer will be more pleased. Unlike some small restaurants, they may not apologize after eating bugs, but just say that this is a common thing, this is a normal phenomenon, but because the Haidilao waiter has a very good attitude, telling me that the guest will find out the phenomenon as soon as possible, if it is a health problem in Haidilao, it will definitely compensate and apologizeIn fact, we are very recognizable to their attitude of solving, and it is understandable as a customer to apologize and compensate the customer as soon as they do something wrong. So I think it's <> that this kind of problem arises in a chain of large dining establishments like Haidilao

It's hard to understand, but it's unavoidableIf such a mistake occurs, if you can apologize and compensate for it as soon as possible, you can forgive it as a customer.

The ingredients are tested as soon as possible, and diners are asked to go to the hospital for examination. At present, it has been found that the problem appeared on the "plums", and the restaurant removed all the plums from the shelves, I think they have done a good job in their performance, and at the same time praise their service attitude.

Haidilao made all the consumption this time free, and provided a certain amount of compensation, and gave a public apology.

The waiter said that it was a sauce, not a bug, and then smashed the bugs and did not allow customers to take pictures.

Generally speaking, consumers can go to the department of the Administration for Industry and Commerce and the consumer association to make a direct complaint, and the person in charge of the Haidilao department should also come out to explain and apologize, and then negotiate compensation with the consumer.

The store's response is seasoning, this statement is really speechless, I think the store's approach is too unreasonable, so who will dare to eat it in the future.