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Haidilao responded by admitting that the report was true, closing the two stores and apologizing to customers.
On the morning of August 25, the reporter reported that there were rats scurrying on the kitchen floor in Haidilao Beijing Jinsong Store and Taiyanggong Store, cleaning dustpans and tableware mixed with the pool, and using hot pot colanders used by customers to dig out the sewer. The incident attracted great attention from the market and the Internet, and then Haidilao quickly responded, admitting the above facts and apologizing to the customer.
Return visit The two stores involved have been closed, and the Food and Drug Administration has intervened in the investigation
At about 14:30 p.m. on August 25, the reporter came to the Haidilao Jinsong store and saw that the door was closed, and a notice was posted at the door, saying that the interior decoration of the store was temporarily closed. The reporter learned that the notice was posted by the store, and the store was still open for business at lunch on the 25th, and there were still many customers in the store. The manager of the store said that because of the problem, it voluntarily closed for inspection, and the time for the resumption of business has not been determined for the time being.
At present, the Chaoyang Food and Drug Administration is conducting a law enforcement inspection in the store. As of press time, inspections are continuing.
Haidilao Sun Palace store.
At the same time, another reporter came to the Haidilao Sun Palace store. At the entrance of the store, four service staff wearing work clothes with the word Haidilao stood there, and immediately got up to greet a customer as soon as they encountered it.
A waitress told reporters: "Are you here to eat in Haidilao?" After getting the affirmation, the waiter said
Sorry, our restaurant is temporarily closed this afternoon, so if you want to eat, you can go to a nearby store. After speaking, he turned around and returned to a table in the waiting area, took a paper bag and handed it to the reporter: This is a small gift for you.
A citizen asked, why is it suddenly closed and there are still people eating at noon? The waiter said that due to the renovation of the shops on both sides of the Haidilao store, the smell of paint was too pungent, so the business was suspended. The reporter asked when the business would resume, but the other party did not know.
The reporter came to the two stores next to the Haidilao store, but did not find that there was a store decoration around, nor did he smell the smell of paint. A customer who came out of the store asked, "Did you close the store in the morning?" The waiter waved his hand again and again to indicate that he did not know.
In response to Haidilao's statement, admitting the relevant facts and apologizing to customers.
After the incident, Haidilao responded quickly and admitted that the relevant reports were true. At the same time, a letter of apology was issued.
It should be rectified, they are not responsible for everyone's health.
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If it is true, the academic qualifications must be recognized. 1. You can regard the single move as a "small college entrance examination", which is an opportunity to go on to higher education before the college entrance examination; 2. It's just that this promotion is mainly for higher vocational colleges, and the difficulty of single recruitment is relatively low, which is suitable for students with low scores; 3. After the single enrollment is admitted, it will be the same as the students who go up in the college entrance examination, including graduation certificate and degree certificate; 4. Therefore, if your grades are not good, then the single move is an opportunity for you to go to a good vocational college, and it is best to cooperate with the review materials of Yulong single move, so that it is easy to get admitted to the single move. There are many single-move teachers on the "Yulong Single Trick Platform", and you can get help by asking questions there.
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Fair and reasonable. Haidilao's response to "this year's new regulations, requiring that the bottom of the pot must be ordered" may be due to many reasons. On the one hand, Haidilao is a hot pot restaurant chain known for its service quality, and attaches great importance to word-of-mouth and customer evaluation, and may want to ensure the freshness and hygiene of ingredients and improve food safety and customer satisfaction by requiring the bottom of the pot to be ordered.
On the other hand, Haidilao is also facing pressure on costs and resources in the process of operation, and the requirement that the bottom of the pot must be ordered may help increase the average customer consumption and increase corporate profits.
There may be different views on this provision. On the one hand, the requirement to order the bottom of the pot can be inconvenient for some consumers, especially those who only want to enjoy side dishes or skewers. On the other hand, from the perspective of enterprises, the requirement that the bottom of the pot must be ordered helps to improve food safety and customer satisfaction, and also helps to increase corporate profits, which contributes to the sustainable development of enterprises and the improvement of market competitiveness.
Therefore, for this provision, personal views vary from person to person, and the interests of enterprises and consumers should be fully considered to form rational judgments and choices.
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Haidilao's rule that customers are not allowed to bring their own ingredients is reasonable in my opinion.
First, Haidilao is a business shop after all, he has his own rules and regulations and his own ingredients, you go out to spend money to eat, if you still have to bring ingredients, then I suggest you buy your own ingredients to eat at home. The reason why Haidilao is expensive is because of their thoughtful service, maybe you spend money to buy it, in fact, you enjoy the environment and service in their store, and the meal is supposed to provide or ingredients, if you go to bring food yourself, then you lose the meaning of going out to eat.
I think it is reasonable that if everyone goes to eat Hailao and has to bring their own ingredients, then Haidilao will become a store for processing ingredients, rather than a place for customers to eat. Haidilao is a catering industry that completely serves customers. I think that customers bring their own ingredients, or Haidilao's ingredients, which cannot meet the needs and taste of customers, so the plan I propose is that Haidilao should be able to accept some suggestions from the public, improve its own ingredients, or provide better services.
Third, Haidilao is quite expensive to eat, and it should also reflect the value of the expensive. Such an expensive Haidilao should not have some customers. Haidilao should pay attention to the ingredients of its own store and the feelings of customers, and it should accept reasonable suggestions and improvements.
If Haidilao does a very satisfying job, everyone will never bring their own ingredients into the store.
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In some special festivals, we always want to eat delicious food with our loved ones or family members, especially in winter, we especially like to eat hot pot, so now let's talk about Haidilao, which we are very familiar with, Haidilao's service attitude and quality are beyond doubt, but Haidilao can be described as a nobleman in hot pot, ** is many times more expensive than other hot pots. You may have seen a news recently, some netizens reported on social platforms that Haidilao has increased its price again, what is Haidilao's response to this? Haidilao responded to the rise of a small number of dishes, but the amplitude was not large, and the dispatch was between 1 and 5 yuan.
One. A small number of dishes in Haidilao are floating, and the bending range is not large.
Everyone knows that Haidilao lost billions of dollars last year, and many consumers are not willing to pay for Haidilao, because the ** of each product in Haidilao is many times higher than that of other stores. There are Haidilao in every city, and there are many stores in Haidilao, which requires costs and store fees, but it is too expensive and not everyone can afford it. Recently, a small number of dishes in Haidilao have appeared again, although it is only between 1 and 5 yuan, but for consumers, this is undoubtedly another blow, and many consumers are unwilling to pay again.
Two. Haidilao** rose between 1 and 5 yuan.
Haidilao's ** is indeed expensive, but in terms of service attitude and quality, it has really put a lot of effort into it. In this era, many people's lives are a problem, not to mention often going to such an expensive hot pot restaurant for consumption, some netizens said that a piece of potato is as high as yuan a piece, and every commodity is very expensive. When I go to Haidilao to spend money on my birthday, there will be staff singing birthday songs next to me, and I am surrounded by everyone, which is very lively.
The above is just a personal opinion, so do you think that consumers will pay for Haidilao's increase?
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Haidilao responded that there are only a few **** dishes, and the price increase is not very large.
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Haidilao said that a small number of dishes have risen, and the amplitude is not very large, which is related to the ** of raw materials.
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Haidilao said that only a small part of the dishes have been raised, but the magnitude is not large.
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On the afternoon of August 27, Haidilao's official website issued the "Statement on Actively Implementing Rectification and Actively Accepting Social Supervision". The statement said that all the contents of the interview with the Beijing Food and Drug Administration were accepted, and at the same time, the problems and suggestions pointed out by the public were all included in the rectification measures. Take the initiative to visualize the kitchen operation in all stores across the country.
In response to the many problems in the sanitary conditions of the business premises of Haidilao Jinsong Store and Taiyanggong Store, Haidilao responded that the kitchen problems reflected by ** were true and very guilty. Subsequently, Haidilao spoke out again and announced a detailed rectification plan and a list of responsible persons, including visualization and cooperation with third-party pest control companies.
The Beijing Municipal Food and Drug Administration once again interviewed the Beijing company of "Haidilao" and notified the problems found in the comprehensive inspection of "Haidilao", including incomplete disinfection records, mixed dining utensils, and failure to wear work hats and masks.
At the same time, the Beijing Municipal Food and Drug Administration said that it will record the stores with problems found in the above-mentioned inspections on the Beijing Enterprise Credit Information Platform, and implement a score reduction and downgrade in the quantitative classification of catering service units in the second year.
In addition, the headquarters of "Haidilao" is required to realize the openness, informatization and visualization of the back kitchen of each store in Beijing according to its commitment, and complete it within one month, and the person in charge of Beijing can take the initiative to inspect each store at any time.
Yes, there is a capitation fee, a free refill, and even something else. Whether the child accepts it or not, the waiter can decide.
When it comes to Haidilao hot pot, everyone must be familiar with it. Haidilao is the hottest hot pot chain at the moment, and it is a model in the eyes of many peers. Because Haidilao's service is so good, Haidilao will give consumers a god-like feeling. >>>More
The turnover rate of Haidilao employees is also quite high, but their human resources are very strong, and they train a group of new employees every three days to send them to the store, so their store never has to worry about not being able to recruit people. If you want to leave the job, you can submit an application in the system, and the store will release the person unconditionally within three days, and the salary will be fully credited to the card within three days. You cannot re-enter the company within two months of leaving the company.
If you want to eliminate the four gaps, then you need to improve the service and the dishes, and constantly narrow the gap with others.
I just heard that there is a version that happened in Tianjin that after eating, the guest wanted to take the remaining sliced watermelon away, and the waiter said, I'm sorry, the opened watermelon can't be packed, so I gave up, and when I left, the waiter brought a whole watermelon: "I'm sorry, the opened watermelon can't be packed, give you an unopened one." "The universe can't stop Haidilao anymore, okay?