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Anonymous users2024-02-121. The main duties of the room attendant include: cleaning and inspecting the guest room, replenishing supplies, providing services for guests, using and maintaining cleaning supplies, checking the guests' leftovers and valuables in the guest rooms, and ensuring the safety of the work area.
2. The position of room attendant is relatively demanding, requiring barrier-free communication in English, and while providing services to guests, it is also necessary to recommend relevant consumer products such as various snacks, coffee, wine and shore excursion services to guests in the responsible area.
3. The basic salary and tips will be relatively high, and the corresponding requirements are also the most stringent.
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Anonymous users2024-02-11Room attendant mainly refers to the service staff who provide cleaning for the guest rooms of the hotel or hotel and provide daily assistance to the residents. Its main tasks include: cleaning and inspecting guest rooms, replenishing supplies, providing services to guests, using and maintaining cleaning supplies, inspecting guests' leftovers and valuables in guest rooms, and ensuring the safety of work areas.
Training requirements. Duration of the training.
Full-time vocational school education, determined according to its training objectives and teaching plan. Promotion training period: no less than 70 standard hours for junior level; Intermediate level is not less than 80 standard credit hours; No less than 100 standard credit hours at the senior level.
Train teachers. Teachers who train junior room attendants should have intermediate or higher vocational qualification certificates for their profession; Teachers who train intermediate and senior room attendants should have the senior vocational qualification certificate of the profession or the qualification of intermediate or above professional and technical positions in the profession, and have more than 2 years of training and teaching experience.
Training venue equipment.
Classrooms, service desks (equipped with computers), standard rooms (or simulated standard rooms) and related teaching aids and equipment.
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Anonymous users2024-02-102.Responsible for guest service in guest rooms, floors and related areas. Ensure that the cleaning and housekeeping work carried out is in accordance with the hotel's requirements.
3.To provide guests with clean rooms and environment and provide excellent service.
4.Responsible to the Housekeeping Supervisor. Accept the tasks assigned by the housekeeping supervisor and the hotel's on-duty management.
Star hotel rating criteria.
According to China's star hotel evaluation standards, China's hotel levels are divided into one-star, two-star, three-star, four-star, five-star and platinum five-star.
One-star hotels should have heating and refrigeration equipment; 16 hours**Hot water. Two-star hotels also need to have a wake-up service. Three-star also needs to have a full-time bellman, a special luggage cart, 18 hours to provide luggage service for guests.
Four-star hotels need to have ** air conditioning (except villa-style resort hotels); 18-hour foreign currency exchange service; There is a minibar in the room. In addition to the luxurious interior decoration of the five-star hotel, there are at least 40 rooms (suites); The interior is covered with high-quality carpets or upholstered with high-quality wood floors or other high-quality materials; Each room is equipped with a miniature safe; There is an emergency room.
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Anonymous users2024-02-09The main tasks he is engaged in include:
1) Greet guests in the guest room area, check in for accommodation and visitor registration;
2) Handling matters entrusted by the guests;
3) Deliver water to the guest room and replenish the wine in the room;
4) Tidy up and clean the hygiene of guest rooms and floor areas, disinfect utensils;
5) replenish guest room and toilet supplies;
6) Send and receive laundry;
7) Maintain guest rooms and toilet equipment and facilities, and be responsible for repairs;
8) Keep the guest room area quiet, deal with and report in time in case of danger and abnormal phenomena;
9) Carry out daily management and cost control of guest rooms.
The following types of work are classified as occupations:
Room attendant.
a. Quantitative standards for waiter grades.
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