The logistics has not arrived for more than 7 days, how to deal with it

If the logistics does not arrive for more than 7 days, you can contact the courier company first to understand the specific situation and let them provide a solution. Here's what you might do:

1.Extend the receipt and wait patiently: If the courier is still in transit or delivery, you can apply for an extension of the receipt and wait patiently.

2.Confirm whether there is someone to sign: If the courier has been signed, you can first confirm whether there is someone to sign, such as the doorman, the communication room, etc., if there is no one to sign, you can apply for a refund, the reason for the refund is that the goods have not been received.

3.Complain about the courier: If the courier shows that it is being delivered but it is not delivered on the same day, you can make a complaint, especially if the delivery is not carried out without notice.

4.Complaints to the State Post Office: If the express does not accept the complaint, you can directly complain to the State Post Office, the State Post Office is in charge of all the express delivery, and the General Post Office will give the courier a fine as a punishment if the complaint is successful.

In short, you should contact the courier company in time and seek a solution, if you can't solve the problem, you can complain to the relevant department.

There will be no statement and compensation, the relevant compensation rules are damage and loss, you can refer to the compensation standard behind the express delivery label.

The tracking number contains the details of your shipment, usually consisting of numbers and letters, and is a unique identifier for your parcel**. The tracking number is convenient for the courier company, the sender and the recipient to track the shipment information in real time.

Logistics tracking has been stopped somewhere and does not move, mainly due to the following reasons:

1. The internal information system of the logistics company is not updated in time. The parcel goods have been collected and distributed (the parcel has been transported normally in transit), but the system has not been uploaded in time. There is no need to rush this, although the system has not followed up and updated in time, the package is in normal delivery mode, and the normal receipt will not be delayed under normal circumstances.

2. The cargo package may need to be packed and distributed through a large transit center, and the logistics company is not manpowered, or the subcontracting volume is particularly large. It takes time to upload to the system one after another, so you need to wait for time. In this case, Lao Hong can communicate with customer service and supervise it, and wait patiently.

3. If you haven't moved for a few days, it is likely that the package is lost. It is recommended to contact the logistics company directly, and it is best to contact the sending site to inquire about the specific reason and urging.

In order to avoid the occurrence of the above situations in express delivery, we can start from the following aspects:

1. Delivery address.

First of all, if you want the express delivery to arrive faster, the premise is that the delivery address must be detailed and accurate, so as to ensure the speed of Hu Feng's express delivery. Therefore, you must fill in the delivery address carefully.

2. Avoid holidays.

In the traditional holiday time, there are two reasons for the slow delivery speed, one is the peak period, the freight pressure is high; One is that employees take a holiday. Avoid holiday shopping express and avoid peak season express delivery.

3. Pressure from the seller.

If you want to express quickly, you can communicate with the seller, put pressure on the seller, and make requirements for the seller, so that the seller can communicate with the logistics express company, which can improve the speed of express delivery to a certain extent.

Legal analysis: If the express delivery exceeds 7 days, you can call the corresponding express complaint**, and the national standard for express service is officially implemented. It stipulates that if the intra-city express delivery exceeds 3 days and the non-local express delivery exceeds 7 days, the time limit for complete delay is counted, and the consumer should be compensated for the delay.

Compensation is to exempt the service fee (excluding additional costs such as insurance price), due to the delay caused by the loss of the direct value of the internal parts, should be compensated according to the loss or damage of the express. In case of damage or loss, in addition to the free service fee, the letter express mail shall be compensated at twice the service fee, and the parcel domestic express shall be compensated at no less than 20 yuan and no more than 100 yuan per kilogram.

Legal basis: E-Commerce Law of the People's Republic of China Article 20: E-commerce operators shall deliver goods or services to consumers in accordance with the promised or agreed upon with consumers in the manner and time limit, and bear the risks and responsibilities in the transportation of goods. However, this does not apply to consumers who choose express logistics service providers separately.

Let the sedan car be eliminated.

Summary. If the logistics is more than 7 days, you can try the following claim process:1

Contact the seller: First, you can contact the seller, ask about the logistics situation, and ask the seller to help you query the logistics information. If the seller is unable to provide a satisfactory response, you can ask the seller to assist you with your claim.

2.Query logistics information: You can query logistics information through the official website of the logistics company or customer service** to understand the specific situation of the package, including whether it has arrived at the destination, whether there is any abnormality, etc.

3.Submit a claim: If the package does have an anomaly, you can submit a claim to the logistics company.

If the logistics is more than 7 days, you can try the following claim process:1Contact the seller:

First of all, you can contact the seller, ask about the logistics situation, and ask the seller to help you query the logistics information. If the seller is unable to provide a satisfactory response, you can ask the seller to assist you with your claim. 2.

Query logistics information: You can query logistics information through the official website of the logistics company or customer service** to understand the specific situation of the package, including whether it has arrived at the destination, whether there is any abnormality, etc. 3.

Submit a claim: If the package does have an anomaly, you can submit a claim to the logistics company. Normally, the logistics company will ask you to provide relevant supporting materials, such as screenshots of the order, logistics order number, and the address of the date of receipt and reputation.

I'm sorry I don't understand, but can you elaborate on that?

If the logistics is more than 7 days, you can try the following claim process:1Contact the seller:

First of all, you can contact the seller in a group to ask about the logistics situation and ask the seller to help you query the logistics information. If the seller is unable to provide a satisfactory response, you can ask the seller to assist you with your claim. 2.

Query logistics information: You can query logistics information through the official website of the logistics company or customer service** to understand the specific situation of the package, including whether it has arrived at the destination, whether there is any abnormality, etc. 3.

Submit a claim: If the package does have an anomaly, you can submit a claim to the logistics company. Usually, the logistics company will ask you to provide relevant supporting materials, such as a screenshot of the order, tracking number, delivery address, etc.

If the claim is approved, you can get a certain amount of compensation. It should be noted that different logistics companies may have different claims processes and compensation standards, and the specific situation needs to be handled according to the actual situation. At the same time, if the goods you purchased are delivered through the third-party logistics company, you need to contact the seller or the third-party logistics company to make a claim.

Legal Analysis: The National Standard for Express Services stipulates that the time limit for intra-city express delivery shall not exceed 24 hours, and the domestic non-local express shall not exceed 72 hours, and the delay time limit for urban express delivery is 3 days, 7 days for domestic non-local express delivery, and 10 days for international express delivery. When there is a delay in the express mail, the consumer can be regarded as the loss of the express mail and claim compensation, the loss of the letter will be compensated according to 2 times the service fee, the package will be compensated according to the actual price of the insured price in principle, and the package without buying the insured price will be compensated according to 5 times the specific service fee.

Legal basis: Interim Regulations on Express Delivery

Article 27 If the express mail is delayed, lost, damaged or the internal parts are short, the compensation liability shall be determined in accordance with the insurance rules agreed between the enterprise engaged in the express delivery business and the sender; For uninsured shipments, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law. The State encourages insurance companies to develop types of express loss liability insurance, and encourages enterprises engaged in express delivery business to take out insurance.

The way to claim for courier more than 7 days is as follows:

1. Determine whether it is delivered first, and if it has been shipped, you can complain to the trading platform, consumer association or express company, etc., and ask the express company to compensate;

2. If the value of the items inside the express is lost, compensation shall be made according to the loss or damage;

3. When the express mail is lost, damaged or short, and the express mail is not insured, the letter shall be compensated according to 2 times of the service fee, and the parcel pants shall be compensated according to the actual loss value, but the maximum shall not exceed 5 times of the service cost. The Company shall not be liable for any other losses or indirect losses;

4. For the insured express mail, the insurance fee will be charged at 2% of the insured amount, and when the express mail is lost, compensation will be made according to the insured amount, and the maximum insured price limit is RMB 10,000 per ticket;

5. In the event of loss, damage or shortage, the service fee will be exempted;

6. The express company is not responsible for the delay and damage caused by force majeure such as natural disasters, air crashes, wars, traffic accidents, and ** behaviors.

Legal basisArticle 46 of the Postal Law of the People's Republic of China.

Postal enterprises are not liable for the loss of ordinary mail. However, postal enterprises are exempt from the loss of ordinary mail due to intentional or gross negligence.

Article 47.

Postal enterprises shall compensate for the loss of mail in accordance with the following provisions:

1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.

Postal enterprises shall indicate the provisions of the preceding paragraph in the notice of the place of business and on the mailing documents provided to the user, in a manner sufficient to arouse the user's interest.

Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.

Article 48.

Postal enterprises shall not be liable for the loss of mail due to one of the following reasons:

1) Force majeure, except for the loss of the insured receipt mail caused by force majeure;

2) The natural nature or reasonable wear and tear of the item itself;

3) The fault of the sender and the recipient.