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Not necessarily. Couriers can work hard, especially during rush hour or in bad weather, but that doesn't mean they should bring their emotions to work and be unkind to customers or lose their temper.
As a practitioner in the service industry, a courier should be polite, responsible, patient with customers, and provide quality service as much as possible. If they are unkind to customers because of work pressure or other reasons, it will not only make customers unhappy, but also affect the company's reputation and business.
Of course, sometimes couriers will also encounter some unreasonable customers or tricky situations, at this time they need to learn to control their emotions and solve problems in a reasonable way, instead of venting their emotions on customers.
In conclusion, couriers work hard, but they should also provide excellent service and a good customer experience as much as possible.
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Do express delivery is not very bitter, is tired every day all kinds of troubles, customer urgency to how many points to send to his place, so many express delivery is not just to send him, according to the route sent, hit ** do not pick up, after leaving and called to send, had to go back, wait for the customer to pick up, said wait a few minutes, wait for more than ten minutes, lost to pay, less than a day of wages no, more than half a month or even a month in vain!! I'm tired! After a long time, the temper naturally came up!!
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Courier work is hard But since you have chosen this job yourself, you shouldn't be afraid of hard work, what kind of attitude, tolerance and understanding again and again, but people don't appreciate it, deliver it to me today, I took the goods, closed the door, and people scolded me Didn't hear it too clearly Too lazy to worry about such a person People can't get used to it The more they get used to it, the more inappropriate it is.
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For the courier with a bad attitude, you can directly point out his problem and ask him to refuse as much as possible the next time he works. If the other party's attitude is still bad after pointing it out, then you can directly choose to complain to customer service or refuse to accept it. As a courier should have a good working attitude, once there is a bad attitude problem, you must point out the problem of selling manuscripts in time, and then correct it, there is really no way to solve it, you must complain to the official.
1. Methods of dealing with bad couriers 1. Complaints: When encountering a bad attitude of the courier, you can directly call the courier headquarters to complain. 2. Rejection:
In addition, if the courier treats you too badly, then you can directly refuse the courier, and then call the merchant to change the courier company and the courier. 3. Recording: When encountering a bad working attitude of the courier, you can also choose to record, which is to retain evidence for later use in complaints.
Second, the quality of the courier to have 1, the courier needs to have a good quality and cultivation: couriers are engaged in the service industry, must have good quality and cultivation, but also have a good service attitude, and only in this way can better serve customers, therefore, the courier has a good quality and character is the most basic requirement. 2. The courier must have the spirit of hardship and hard work
Couriers come and go in the wind and rain every day, and they can't stop working on holidays or rainy and snowy days. Therefore, as a courier, you must have the spirit of hardship and hard work, and only in this way can you be better qualified for this job. The working attitude of the courier must be good, if you encounter a bad attitude, you can find an effective way to solve it in time, you can choose to refuse if you can't solve it, and then complain.
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Complaints. Indeed, express delivery is a hard industry, and we need to understand and support their work.
However, it has to be said that because of the low starting point of express delivery, all kinds of uneven people have joined the express delivery.
Most couriers are quite responsible.
But there are still individuals who are irresponsible.
For such people, the first time can be counted, if the three times are still like this, you have to complain seriously.
I think that he doesn't want to do a good job with such a person, and it is estimated that there will be many complaints, and he will be kicked out in the near future.
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1. Complain to its courier company through **.
2. Refuse to accept the express delivery, and communicate with the seller to re-deliver.
3. Timely recording and retention of evidence is high-level, which is convenient for complaints.
4. Ask to deliver the quick judgment to the express collection point.
5. Prompt the seller to change the courier company for delivery when shopping.
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What should I do if the courier has a bad attitude? If this is the case, then you can choose the courier company of filial piety, and there are so many courier companies, so why use a courier company with a bad attitude?
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Let's understand each other, after all, it is not easy for the state pants to come out to work, if the other party is really unreasonable. The book can be called a complaint containing high**. But don't get into an argument or get into a fight.
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In fact, I also encountered this situation, if it is online shopping, you can give a bad review, you can complain if you are really angry.
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Should we complain if we encounter a courier with an extremely bad attitude?
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What if I have a bad attitude? What should I do if I have a bad attitude? You can make a complaint on the courier platform.
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How to deal with the poor attitude of the courier.
1. Complain to its courier company through **.
2. Refuse to accept the express delivery, and communicate with the seller to re-deliver.
3. Record and retain evidence in a timely manner to facilitate complaints.
4. Ask to put the express delivery at the express collection point.
5. Prompt the seller to change the courier company for delivery when shopping.
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Complaints to the postal service, complaints about the courier company is generally not very useful.
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In response to this problem, I will make one, in fact, with your current role to put forward this point of view and opinion, it should also be a direction of development in the future.
First, as a consumer, a development in the current era of intelligence, if you want to enjoy a good service standard with the lowest consumption, it is best to provide sexualized service, and various laws and whether they are biased towards fierce consumers, because the current rights protection mechanism is very perfect, and there are many channels.
Second, as the survival and development of service enterprises, in fact, they also want to do a good job of service, but on the one hand, it is the service of consumers, and on the other hand, it is a status quo of grassroots practitioners. caused by the instability of the network and the unstable operation of the system; In the face of fierce competition in the current market, the survival and development of enterprises is also difficult!
Third, as a grassroots salesman, the service income is not proportional, where to deliver the service to the door, on the one hand, in the face of customer complaints and satisfaction, on the other hand, to face the pressure of the company's management, consumers want to get a good service, but not everyone can understand. I feel that the courier service must be in place and that I should be satisfied.
To sum up, there are many couriers in the headlines who have disputes with customers, as well as many contradictions; Because some of the emotions of the courier come from the fact that the work is not proportional to the labor, and the rights are not protected. This situation has not been properly resolved!
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