Who to complain about the water leakage in the house, and who to complain about the water leakage in

1.If a newly bought house is leaking, you should generally find the property department first. Because the property department is generally entrusted by the developer to contact the maintenance affairs, the property department (which should be entrusted by the developer) to contact the construction unit to come to the warranty.

The developer has a contract with the construction unit, and the developer has deducted the warranty money of the construction unit, so as long as the "house leakage" is not the cause of abnormal use, the construction unit must guarantee it. 2。Since you only have a contract and warranty relationship with the developer, you can go directly to the developer (or to the property department or construction unit representative appointed by the developer).

3。You are protected by the Terms of Contract and Consumer Rights Act. The property department and the developer do not care when you can complain, complaints should be found:

Complaints from the local "Construction Engineering Quality Supervision Station" or the local "Consumer Association". 4。At the end of the warranty period, you can find the property department to repair it, if it is not the reason for your use, you do not have to pay (from the house maintenance fund, which has been paid by the buyer and the developer).

5。Repair method: Chisel the leakage of the external wall from the outside of the wall, with 1:

2. Cement mortar can be supplemented with alum stone expansion agent with cement content of 15.

Legal analysis: If the house is leaking, find the quality supervision station under the Construction Bureau. In addition, in this case, you can first consider finding the property management to coordinate the developer to solve the problem, if it can't be solved, you can go to the quality supervision station under the Construction Bureau to complain.

The quality supervision station has the right to require the construction unit, the original design unit and the construction unit to send someone to analyze the cause of water leakage and make a rectification plan.

Legal basis: "Regulations on the Quality Management of Construction Projects" Article 40 Under normal use conditions, the minimum warranty period of construction projects is:

A) infrastructure engineering, housing construction foundation engineering and main structure engineering, for the design documents specified in the reasonable service life of the project;

2) Roof waterproofing works, toilets with waterproof requirements, rooms and external walls for leakage prevention, for 5 years;

3) Heating and cooling system, for 2 heating periods and cooling periods;

4) Electrical pipelines, water supply and drainage pipelines, equipment installation and decoration projects, for 2 years.

The warranty period for other items shall be agreed between the employer and the contractor. The warranty period of the construction project shall be calculated from the date of acceptance of the completion of the project.

Legal analysis: The first step should be to find out who is responsible for this management. Utilities shall be the responsibility of the property and shall be paid out of maintenance**; For non-public facilities, it depends on whether they are exclusive or common.

During the warranty period, if the water leakage is not caused by human causes, the developer shall bear full responsibility. For the house that has passed the warranty period, all parties are not at fault, such as due to the natural aging of the waterproof layer, the maintenance cost at this time, according to the realization situation, is shared by the parties, generally half of one person.

Legal basis: Article 62 of the Construction Law of the People's Republic of China implements a quality warranty system for construction projects. The warranty scope of construction projects shall include foundation engineering, main structure engineering, roof waterproofing engineering and other civil engineering, as well as installation engineering of electrical pipelines, water supply and water pipelines, heating and cooling system engineering, etc.; The duration of the warranty shall be determined in accordance with the principle of ensuring the normal use of the building within a reasonable life span and safeguarding the legitimate rights and interests of users.

The specific warranty scope and minimum warranty period are specified by ***.

If the house is within the warranty period stipulated by the relevant laws, the property needs to contact the developer as soon as possible to deal with it, and if the house has passed the warranty period, you need to be responsible for it, and the property company needs to assist. If the property is not disposed of, you can complain to the neighborhood committee or file a lawsuit with the court.

[Legal basis].

Article 40 of the Regulations on the Quality Management of Construction Projects.

Under normal use conditions, the minimum warranty period for construction projects is:

A) infrastructure engineering, housing construction foundation engineering and main structure engineering, for the design documents specified in the reasonable service life of the project;

2) Roof waterproofing works, toilets with waterproof requirements, rooms and external walls for leakage prevention, for 5 years;

3) Heating and cooling system, for 2 heating periods and cooling periods;

4) Electrical pipelines, water supply and drainage pipelines, equipment installation and decoration projects, for 2 years.

The warranty period for other items shall be agreed between the employer and the contractor.

The warranty period of the construction project shall be calculated from the date of acceptance of the completion of the project.

Article 287 of the Civil Code, which came into force on January 1, 2021.

The owner has the right to request the construction unit, property management service enterprise or other managers and other owners to bear civil liability for their infringement of their legitimate rights and interests.

After buying a house, everyone can finally live in a new house, but when moving in, if the house is found to have a water leakage problem, who should the buyer find to repair it? Who should I contact to deal with the complaint? Today, I will answer these doubts for you.

1. Who to complain about if the house is leaking.

1. If you buy a new house, the house has a certain warranty period, for example, the waterproofing of Fang Nian Shen has a 5-year warranty period, if it is within the warranty period, we can directly reflect it to the developer. If the developer ignores it, he can go to the local quality supervision department to complain, and they are in charge of this matter. If not, we can collect information and take the developer to court.

2. If the developer is willing to bear it, all the maintenance costs should be borne by the developer. However, if the warranty period has expired and there is a water leakage problem, the cost will be borne by the individual. However, we can also find a property management company to deal with it, and if it is a public area, you can apply for maintenance**.

Second, what to do if the house leaks.

1. Once the house leaks, the first thing we need to do is to protect the scene, and we can also take photos or videos to collect relevant information.

2. Next, you can negotiate directly, you can directly find the developer or property service company and ask them to give advice. If it is because of the loss caused by the upstairs owner, you can negotiate with the upstairs neighbor to repair it.

3. If the negotiation fails, you can find an evaluation company or certification center to go to the site for testing and evaluation. Wait until all the formalities are in place, file a lawsuit with the court.

3. How to claim for losses caused by water leakage in the house.

1. If the downstairs suffers because of the renovation of the upstairs owner's home or the water seepage problem in the pipeline, the upstairs owner can be required to find the reason and repair it, and bear the responsibility for compensation for the losses caused to the downstairs residents.

2. The house is still under warranty, and it is not man-made damage, whether it is the owner of the upstairs or myself, you can let the developer repair it.

Summary: If there is a water leakage problem in the house, we can directly find the developer within the warranty period, and if the developer does not obey, you can complain to the local quality supervision department.