What should I do if I go to the counter to buy lipstick, and the salesman gets the wrong color numbe

OK. The conditions for return and exchange are: without affecting the secondary sales {packaging plastic label intact}, the date shall not be close to the shelf life within 3 months, but more than 7 days after the production date, without affecting the secondary sales on the premise of returning with a receipt.

This depends on what kind of lipstick you bought, big-name lipsticks can be returned, generally we go to the counter to buy, the counter sister will confirm a few times to open it to show us that there are no defects or the like, the big-name lipstick is not plastic, it is easy to return, if it is indeed the counter sister who took the wrong one, you will return it and send you a sample.

The clerk took the wrong number, and it must be refundable. You can go to the mall and look for them. Don't listen to people on the Internet, why bother with a store clerk? Everyone has their own profession in any position, and mistakes should be borne by the consequences.

The receipt must be kept, otherwise it will be a lot of trouble to replace it. Nowadays, many can be paid by mobile phone, and mobile payment records can also be used as one of the vouchers. When shopping, pay attention to check the information, check the items, develop the habit of keeping the receipt, try to avoid such a thing, if it is overseas shopping, the cost of return and exchange is high...

In general, in this case, you have to make sure that you are indeed right, and the clerk can only change it if you take the wrong one. Because as far as I know, the clerk has to confirm with himself several times when he gives himself the color number, and when he pays the money, the cashier also has to confirm with himself, and he also has to open it in front of you and inspect the goods for himself. Therefore, the error rate is very small, but once it is really the clerk's own problem, it can be redeemed with the invoice within 7 working days.

I think it should be able to change, just a few hundred yuan of things, if she changes it for you, you will buy it from her next time, but if she doesn't admit that it's her fault, then even if she doesn't have to pay in the end, it will inevitably be a dispute, which is not good for the counter and brand image. Personally, if she doesn't change it for you, you can find the person in charge of the counter first.

Take the small ticket to go, and explain the situation to the person in charge, you can change, the attitude is not good, complain, if there are conditions, the monitoring proves that it is a mistake by the clerk, it is really not good to see if the color number can be done, if you can't pass the hurdle, you will give it away as a personal favor.

Keep the receipt and take the lipstick and packaging to the counter, if you are lucky, you should be able to change it. However, when I buy at the counter, the teller will check the product information with me, which can be regarded as a part of the teller's mistake.

OK. If the customer asks for an exchange, the salesperson must check that the following conditions are met before the decision can be made, first of all, the product has not been used. Secondly, the goods sold are intact or there are consulting problems on quality, and the reason is not caused by improper use by customers, but by the manufacturer.

Last but not least, customers must have a receipt of sale from the mall. The purchase of the product is within a reasonable exchange period. After the inspection, if the conditions for replacement are met, the salesperson can report to the foreman and replace the goods after being approved by the foreman.

Regardless of whether the return or exchange can be made or not, the salesperson must be polite to the customer and must be patient to explain the reason.

If the general commodity consumer requests to return or exchange due to the transfer of color, style, specification or hobby, the product has not been used (trial), the packaging is intact, the accessories are complete, the product is not dirty, not damaged, not deformed, the tag is intact, and the secondary sales are not affected, and the consumer shall go to the counter as soon as possible to return and exchange the goods with the shopping voucher.

If the consumer needs to exchange the goods, or the customer requests to return the goods within the specified date, it can be solved by the relevant counter or floor management personnel. If the product is required to be returned due to product quality problems, it will be solved by the counter first. If there is a dispute, the floor management personnel will investigate and verify, and the return procedures will be carried out in accordance with the relevant regulations of the company.