How can I improve my credit union s efficiency?

This is what your leaders think, so don't worry about the people below, no matter how good the system is, if it is not implemented well, the efficiency will not be high.

If you are not satisfied with the way the bank handles the complaint, or if the bank does not give a final reply within the agreed time after receiving the complaint, you may seek assistance from the CBRC.

Complaints to the CBRC should be made in writing with details of the incident and nature of the complaint, the name of the complainant and contact details. Generally speaking, it is inconvenient for the CBRC to accept complaints in the form of verbal statements or anonymous complaints.

Under normal circumstances:

If you wish to lodge a complaint about a bank's products or services, you should contact the bank in advance so that the bank has the opportunity to resolve the complaint as soon as possible. All commercial banks have channels and procedures for receiving customer complaints, so as to conduct comprehensive and timely investigation of customer complaints and ensure that complaints can be satisfactorily resolved. Banks should also explain the procedure for complaints to customers.

If you are not satisfied with the way the bank has handled the complaint, or if the bank has not given a final reply within the agreed time after receiving the complaint, you may seek assistance from the CBRC.

Complaints to the CBRC should be made in writing with details of the incident and nature of the complaint, the name of the complainant and contact information. Generally speaking, it is inconvenient for the CBRC to accept complaints in oral form or anonymously. It would be best if the problem could be resolved through the bank's complaint channel.

Because the bank will also have an internal assessment of the handling of complaints.

The image of employees is the first "face" of the credit union. The counter is the bridge between the credit union and the customer face-to-face, and it is the beginning of the customer's real understanding of the credit union. Every employee is a "service point", and many "service points" form a "service surface", which will reflect the good management level and new spiritual outlook of rural credit cooperatives.

A senior banker once said: "Running a bank is the same as being a person, not only pay attention to appearance, but also pay attention to connotation, the bank should not only have a good appearance, but also have standardized staff behavior and etiquette, even if it is small, it can not be casual." ”

1. Deepen the reform of rural credit cooperatives--- clarify property rights relations through reform, improve the governance of legal preparedness and people, strengthen the restraint mechanism, and ultimately promote rural credit cooperatives to become independent market entities. Rural credit cooperatives must speed up their development, improve their operations in the course of development, and increase their profitability.

2. Actively learn from commercial banks to learn advanced management methods, learn from their business philosophy, and constantly improve their own internal management mechanism. Establish and improve the internal control system. Continuously expand the scale of business, innovate financial products, and improve service levels.

3. As a grassroots employee, love a line, do a line, do a line of love. Take the Rolling Bureau Rural Credit as his lifelong career, work actively, wholeheartedly, and be loyal and dedicated. And constantly improve their own ideological level and business quality. Make your own greatest contribution to the letter cooperation.