How to do real estate customer maintenance, how to maintain customers as a real estate sales

I think you should analyze first, to understand your customers, usually to pay attention to the dynamics of the customer, such as when he has something big when you bless him in advance, so that it will appear that you care more about him, and then there will be a chance to do more in the future, and then it is a good opportunity to celebrate the New Year's holidays (at this time he must receive a lot of information, pay attention to this time must be different, give people a deep meaning, and the signature after the text message must also be remembered), and finally like what is new in your company, or a good product body is introduced to him first and then remarked"Exclusive to old customers, priority is OK"

I hope it can help the landlord a little bit!

Such short breaths are generally good for blessed language, but not too ordinary. Just mention what company you are, don't mention the product.

In the real estate industry, the cycle is relatively long, and then the maintenance is generally more ** or more messages to communicate, to deeply understand the needs of customers in order to better recommend better products for him, and then in the daily maintenance, you can use Reed assistant to greet, so that customers have an impression of you, have a good impression.

Signing a real estate contract is a relatively long job. If you want to maintain a good customer, first of all, you must have an attitude towards the customer, sincerity means that you must try to meet any of his needs. Then communicate with customers more on a daily basis, such as daily maintenance, you can use Reed's assistant to greet each other.

Understand his preferences and needs.

Treat all customers as intended customers and classify customers.

Customers to be considered.

For this kind of customer, it is not advisable to force the transaction, at this stage of communication and contact, to understand the needs and interests of customers, to shorten the distance with customers, can not directly play ** to promote to customers. Once you have a good understanding of your customers, classify them so that they are treated differently.

Customers who are interested in making a purchase.

Such customers have the intent to buy and should be able to do it quickly. Actively communicate and follow up to gain the trust of customers as much as possible.

Customers who do not buy for a short period of time.

You should not give up because the customer has no intention of buying a house in the near future, you should aim to establish a good relationship, communicate with the customer, record the information such as the time he expects to buy the house, and recommend the information of some projects to the customer on a regular basis.

Resolutely do not buy customers.

This kind of customer has a tougher attitude, but you still have to understand the reason why he doesn't buy, if it is a house type, ** or supporting reasons, then you must do a good job of explaining and transferring the customer.

I myself have 5 years of experience in real estate sales. Provide you and me with the method, I hope it can help you.

Communicate with your customers. Let your client be friends with you and sincerely solve his property problems for him.

Don't think that a customer who has already closed a deal won't be able to bring you business. Based on my 3 years of experience in property sales, 2 years of experience in property sales management.

More than 20% of the customers who closed the transaction were brought by the original customers.

So the maintenance of old customers is very important. My method is generally to chat casually, or come out together when I have time, or visit his home or his company when he has time. (Limit the relationship to customers who have reached a certain level, the kind of relationship that is already very good).

The customer who doesn't communicate much promises to send him a text message every week to communicate.

Sometimes you can use some promotion software to maintain customer relationships, and you can take a look at a software promotion called Reed Assistant. But secondly, the most important thing is to retain the traffic and convert it into its own fixed traffic, so daily maintenance is also very important, operation is not a matter of one or two days, it requires long-term patient operation.