Regarding the issue of refund for online ticket purchase, how to refund ticket purchased online

If the passenger has not exchanged for a paper ticket after the online booking is successful. Refunds can be made online no later than two hours before departure.

If you have already exchanged for a paper ticket, you can go to any window of the station nationwide to apply for a refund with the refund ticket and the valid ID card used to purchase the ticket. (Since September 1, 2013, the railway department has begun to implement the national refund and visa service for train tickets, that is, passengers can go to any railway station in the country to change or refund their tickets before the designated departure time on the ticket.) ）

How to charge a refund fee:

Since September 1, 2013, the railway department has implemented the train ticket echelon refund scheme, that is, the refund fee is calculated according to the passenger's specific refund time: if the ticket is refunded more than 48 hours before the departure time of the station on the ticket, a refund fee of 5% of the fare will be charged at the time of refund; If the ticket is more than 24 hours but less than 48 hours before departure, a refund fee of 10% of the fare will be charged when the ticket is refunded; If the ticket is less than 24 hours before departure, a refund fee of 20% of the fare will be charged. Groups must check in at least 48 hours prior to departure.

Ticket refund method:

Regardless of whether the ticket is exchanged for a paper ticket, or the refund procedure is handled online or at the refund window at the station, as long as the payment is made by bank card at the time of ticket purchase, the refund amount will be refunded to the bank card used for ticket purchase in accordance with the regulations of the issuing bank.

The arrival time of the ticket payment shall be based on the regulations of the issuing bank of the bank card used to purchase the ticket, and the regulations of the return time of different banks are different. For details, please consult your card issuer for details. Under normal circumstances, it will arrive within 15 working days.

If you have already exchanged for a paper ticket, please bring the original valid ID of the passenger used to purchase the ticket to the ticket window of the station for a refund.

If the refund is made more than 15 days (exclusive) before departure, no refund fee will be charged; 5% of the fare will be charged if the departure time is more than 48 hours before the departure time of the station on the ticket, 10% of the fare if it is more than 24 hours but less than 48 hours, and 20% of the fare if it is less than 24 hours.

[Legal Analysis]: The refund of train tickets bought online is as follows:

1) If you have not exchanged for a paper ticket and are not less than 30 minutes away from driving, you can log on to the official website of 12306 to go through the refund procedures;

2) If you have exchanged for a paper ticket or are less than 30 minutes away from driving, you can bring the passenger's valid ID card to the ticket window of the station to go through the refund procedures.

According to the needs of travel, users can set conditions online to query ticket information, departure time, fare, surcharges, etc., select the required flight, and complete the ticket purchase through safe, convenient and efficient authentication payment.

Online ticket booking saves time and effort, and has become the first choice for many people. As long as the flight is confirmed and the ticket is paid, the airline or ** company will issue the e-ticket number to the customer by email or mobile phone, so you do not need to collect the ticket yourself. On the day of flight, you can go directly to the airport check-in counter and check in at the designated airport counter with the obtained e-ticket number or valid ID.

Legal basis]: Railway Passenger Transport Regulations Article 48 When a passenger requests a refund, the refund fee shall be charged in accordance with the following provisions: 1. The refund of the passenger must be handled at the station where the ticket is purchased or the station where the ticket is issued.

2 The full fare will be refunded within 2 hours of departure under special circumstances before the departure date.

Groups must check in at least 48 hours prior to departure.

3 Tickets cannot be refunded after the commencement of travel. However, if you are unable to continue your trip due to injury or illness, you will be able to travel via the station

The car confirms that the difference between the fare collected and the fare of the section taken will be refunded. Already.

If the mileage is less than the minimum mileage, it will be calculated according to the minimum mileage; The same applies to accompanying guests.

4 When refunding a ticket with a letter stamp, you must first change your baggage.

5. Tickets that are changed within 2 hours after departure with the consent of the stationmaster due to special circumstances will not be refunded. 6 Platform tickets are non-refundable.

The refund method for suburban tickets, commuter tickets and fixed tickets shall be determined by the railway transport enterprises. If necessary, the railway transport enterprise may temporarily adjust the refund method.

I think it is possible to implement a 100% refund.

In addition, refunds can be made online, and refunds can also be made at that time.

If the ticket is refunded, no refund fee will be charged more than 8 days before the departure time of the station on the ticket; If the departure time is more than 48 hours but less than 8 days, the refund fee will be calculated at 5% of the face value**; If the fare is shouted 24 hours before departure and is less than 48 hours, the refund fee will be calculated at 10% of the face value**; If the departure time is less than 24 hours before departure, the refund fee will be calculated at 20% of the face value**.

If the ticket is refunded more than 8 days (inclusive) before the departure of the ticket, no refund fee will be charged: after the customer has booked the train ticket, the refund fee will be charged 8 days before the departure of the train, and the loss will be 0;

If the ticket is more than 48 hours before the departure time of the station, the fare will be calculated as 5: 48 hours to 8 days before the train starts, the ticket fee will be refunded according to 5% of the fare (if a train ticket **500, the calculation method is 500 * loss)).

If the train is more than 24 hours but less than 48 hours, the fare is calculated as 10: if the train runs within 24 hours to 48 hours, the refund fee will be charged at 10% of the fare (if a train ticket **500, the calculation method is 500 * loss)).

If there are less than 24 hours of disturbance, 20% of the fare will be calculated: a refund fee of 20% of the fare will be charged within 24 hours before the train starts (if a train ticket** is 500, the calculation method is 500 * loss).

Implement e-ticket business, only provide itinerary information sheets, and do not provide paper train tickets. After purchasing the ticket, the passenger can verify the entry into the station with the valid ID used when purchasing the ticket. If you need to be reimbursed, you can print the reimbursement voucher.

As long as you have not collected a paper ticket, you can refund it online.

1.If you have not exchanged for a paper ticket 2 hours before the departure of the train indicated on the ticket, you can go through the refund procedures in this **; Within 2 hours before the train starts, it can only be handled at the refund window at the station; If you have already exchanged for a paper ticket, you can only apply at the refund window at the exchange station or the station where the ticket is issued. Railway ticket sales offices cannot handle refund procedures.

2.When applying for a refund at the station, please bring the original valid ID of the passenger used to purchase the ticket. If you use a valid ID other than the second-generation resident ID card to purchase a ticket, or if the second-generation resident ID card cannot be read, you must also bring the order number.

3.If you need a refund fee reimbursement voucher after the refund is issued, please go to the refund window of the station within 10 days from the date of refund with the original valid ID of the passenger used to purchase the ticket. If you use a valid ID other than the second-generation resident ID card to purchase a ticket, or if the second-generation resident ID card cannot be read, you must also bring the order number.

4.Refund can only be handled on a single basis in this **; When the page prompts the refund serial number (starting with 2e), the information indicates that the ticket refund is successful.

There seems to be a handling fee for online refunds.

The 2306 refund process is as follows:

1.First, log in to the official website and enter your username and password to enter the following page:

2.After purchasing the ticket, you can find the ticket information in the order inquiry and click the refund button.

3.After the system prompts you to confirm the refund, go to the confirmation (refund) page and click the Confirm Refund button.

5.After the refund is completed, the ticket status in the Order Inquiry column shows that the ticket has been refunded.

1. If you buy it online at 12306, you can refund the ticket directly online before you have not picked up the ticket, but you must deduct a 5% handling fee two hours before the departure, if the ticket has been taken in your hand, you can only go to the station ticket hall, and the refund window will be refunded, and it will be refunded two hours before the departure, and the 5% handling fee will also be deducted. As long as the ticket is bought online, whether it is a refund online or a ticket at the ticket office, it cannot be refunded to cash, only the money will be automatically transferred to the bank card you paid when you bought the ticket, but it will take a few days to receive it.

2. If you buy a ticket directly at the ticket hall of the station, you can only go to the ticket hall of the station to refund the ticket window, so you will have to deduct 20% of the handling fee, and you must also refund it 2 hours before the start, which is directly refunded in cash.

If you bought the ticket online and have not yet received the ticket, you can refund it directly online, if you have already collected the ticket (that is, your ticket has been in hand), then you can only go to the railway station to refund the ticket Since September 1, the railway department has implemented a new train ticket refund and change method, and launched the train ticket refund and visa service nationwide, that is, the passenger refund and change from the original ticket specified in the departure time can only be handled at the station where the ticket is purchased or the station on the ticket, and can be handled at any station before the departure time specified on the ticket.

If the ticket is more than 48 hours before the departure time of the station on the ticket, a refund fee of 5% of the fare will be charged when the ticket is refunded;

If the ticket is more than 24 hours but less than 48 hours before departure, a refund fee of 10% of the fare will be charged when the ticket is refunded;

If the ticket is less than 24 hours before departure, a refund fee of 20% of the fare will be charged.

I wish you all the best!!

Ask for a high-speed rail ticket.

Find the train ticket order you want to refund and click on the details.

Then click on "Refund" on the right.

Ask where to go on a trip to buy it.

Click on the train ticket you bought.

There will be refunds inside.

I can't ask a question.

Okay, let's talk about it.

After entering "My 12306", click on the refund, find the ticket you ordered and refund it. If you have already issued a paper ticket from the train station, you will have to go to the train station with your ID card and ticket to return it. It is best to refund the ticket 2 hours before the departure time and charge a 5% handling fee, otherwise the refund fee will be more.

Check your order in your 12306** account.

There is an option to refund the ticket at the back of the designated point.

The refund will be returned to the card you paid for within three business days, minus a 5% processing fee.

Or you can go to the train station to get your cash back.

It depends on whether there is a refund If you don't have to return, it is recommended to call the customer service to ask.