Li Jiaqi brought spicy strips to eat live insects, how to protect the rights and interests of consum

Li Jiaqi brought the goods this time and overturned again, the last time was because there were some problems between L'Oreal and his cooperation, this time Li Jiaqi brought spicy strips as a result, but consumers ate live bugs. How can the rights and interests of consumers be well protected? When we encounter this kind of thing, we should keep the evidence and take pictures of it at the first time, and then give feedback to the customer service in a timely manner, and if the feedback is invalid, we can call the consumer **12315.

Once this kind of thing is discovered, we must not swallow our anger and say forgive him, we must reflect it to the relevant staff and departments in time, so that they can pay attention to this matter, because you are certainly not the first and not the last person who knows that there is a problem with spicy noodles, once we find the problem, we must deal with and solve the problem in time.

Although Li Jiaqi is an anchor who sells goods, he should also learn more about the relationship between the company and its other industrial chains when selecting products, so as to ensure that consumers have no problems with what they have in their hands. Otherwise, he shouted hard here, and when he went to sell the product, the product reached the consumer, and there were all kinds of problems, so his reputation and credit would also decline for him.

In particular, we must pay more attention to the issue of food safety, after all, it is something that is eaten into our stomach, and if there is any harm to our human body, we must hold up the brand of our rights and actively resist them. This is not only fighting for their own rights and defending their own rights and interests, but also defending the rights and interests of other people. Food supervision departments must also do a good job of strict food supervision.

When encountering this kind of thing, we should keep the evidence for the first time and take pictures, and then give feedback to the customer service in a timely manner, and if the feedback is invalid, we can call the consumer **12315.

Consumers can call 12315 to complain about the manufacturer with defective product quality, and ask the other party to give relevant compensation.

Consumers can complain to the relevant departments about the things they encounter and use legal means to protect their rights and interests.

Because the manufacturer's operation is not standardized in the production process, the food packaging leaks, thus breeding bacteria.

The quality of Li Jiaqi's live broadcast room is all ***, as a big anchor in the industry, he will not smash his reputation. He is very serious when selecting products, and during the live broadcast, he will also let everyone shop rationally and not trust some links. After someone bought spicy strips in Li Jiaqi's live broadcast room, they actually ate bugs, which is very disgusting.

Netizens received 1,000 yuan in compensation after reporting, I think the 1,000 yuan will never make up for the losses suffered by consumers, and it is estimated that the consumers have psychological shadows. Netizens immediately found customer service, but did not get a reasonable explanation, and the customer service's answer was vague.

1. There are insects, which means that the quality of the goods is not good, at least in terms of packaging.

It is possible that the packaging bag is not sealed, so there are bugs, and the food has gone bad, and it is very excessive to sell such goods to consumers. In the process of delivery, the warehouse did not carefully inspect, and directly delivered the substandard products to the hands of consumers.

2. Be cautious when placing orders for goods in the online celebrity live broadcast room.

We can't fully trust the recommendations of the anchors, sometimes the discount is strong, and often the quality of the product is not very good. I have never bought anything in the live broadcast room, all the daily necessities are purchased in the official ***, and I have never encountered such a thing, I hope you will be cautious ** live broadcast and place orders carefully.

3. At the beginning, the customer service only applied for a compensation of five yuan for the customer, and the customer was of course very angry, so he directly called the complaint**.

After that, the merchant obviously panicked and promised the customer to compensate 1,000 yuan, and the matter ended in the end. After all, Li Jiaqi is a big anchor, and the power of consumers is limited, and it is impossible to affect Li Jiaqi's delivery because of this product.

Do you think bugs come from? Have you ever purchased a product from the live broadcast room?

Li Jiaqi's spicy strips eat live insects, which should be due to the lack of strict control of the goods, and the food processing factory has serious hygiene problems, which will cause customers to eat live insects.

I think the bugs must have come from the warehouse where the spicy strips were stored, and it is possible that the bugs got in during the transportation process.

These bugs are due to the fact that the safety quality of the spicy strips is not strict enough, and the climate is relatively sultry. That's why live worms grow in the spicy strips.

Li Jiaqi is now the first person in China to live broadcast online goods, but there are quality problems with the goods he brings. This bug may be caused by unsanitation.

Exactly where it came from has not yet been investigated. However, now the after-sales service and the brand side are shirking responsibility and have not given a satisfactory way to deal with it.

When consumers reflect on this matter, they get a response from the robot, and the brand does not deal with this matter at all, do you think that consumers are very good to deal with? Coincidentally, after that incident, someone ate live insects in the spicy strips bought in Li Jiaqi's live broadcast room, however, the after-sales service and the brand side were playing Tai Chi and did not give a satisfactory way to deal with it, and consumers said: It is too difficult to protect rights.

This incident can also show that they can't guarantee the quality of their own things, and they don't talk nonsense when they cut leeks, but when it comes to compensation, they don't pull out a dime. Who would dare to buy something from such a merchant? Even in Li Jiaqi's live broadcast room, everyone couldn't believe it.

As a business, the most important thing is integrity, people do not stand without trust, what do you think?

At the beginning, the manufacturer and the after-sales service were playing Tai Chi attitude, and finally netizens made a move and proposed to compensate 1,000 yuan, and the rights and interests of consumers were finally protected.

After the consumer complained and received compensation, Li Jiaqi's approach is quite good and responsible.

The after-sales service and the brand side have not given a clear answer, and they have been playing Tai Chi and shirking responsibility.