Is Tmall s late shipping rule the same rule as violating the delivery time commitment?

If Tmall fails to deliver the goods at the agreed time, and the buyer communicates with the buyer to take the initiative to pay before the buyer chooses Xiaoer's intervention, no points will be deducted, but if the complaint of "breach of delivery time commitment" is determined to be established after Xiaoer's intervention, points will be deducted and liquidated damages need to be compensated.

If the seller violates any of the following commitments, it shall pay 5% of the actual transaction amount of the product to the buyer as liquidated damages, and the maximum amount of compensation shall not exceed 30 yuan, the minimum shall not be less than 5 yuan, and the minimum amount of goods in specific categories shall not be less than 1 yuan;

If the seller takes the initiative to pay the liquidated damages before the manual intervention of the buyer and the complaint is determined to be established, 3 points will be deducted when the liquidated damages are paid for the third and third times;

If the seller does not take the initiative to pay the liquidated damages before the manual intervention of **.com and the complaint is determined to be established after the buyer initiates the complaint, 3 points will be deducted each time in addition to the liquidated damages.

1. Except for special circumstances, after the buyer makes the payment, the seller fails to deliver the goods according to the agreed delivery time (unless otherwise agreed by both parties to the transaction);

2. After the buyer makes the payment, the seller refuses to trade according to the ** auctioned by the buyer (unless otherwise agreed by both parties to the transaction);

3. After the buyer makes the payment, the seller refuses to give the buyer the individual preferential treatment or discount on the goods that he has reached with him in the course of the transaction;

4. In the process of concluding the transaction, the seller promises or agrees with the buyer on a specific mode of delivery, specific delivery logistics, express delivery company, etc., but actually fails to comply with the relevant commitments or agreements;

If the applicant abuses any of the rules in the commitment to initiate an application for compensation, the ** network does not force the support of compensation, and the buyer and seller shall negotiate and confirm it on their own.

**Other officially released management content (including but not limited to rules, norms, category management standards, industry standards, etc.), where the provisions of the above-mentioned behaviors meet specific circumstances, follow those provisions; In addition to the acts listed above, if other management contents (including but not limited to rules, norms, category management standards, industry standards, etc.) released by the government are deemed to constitute a breach of commitment, follow its provisions.

**Stipulates that Tmall is compensation. 30% Market Shop only compensates 5%! After all, Tmall is the main money-making tool!

You don't have to worry so much about this, to tell you, there is no special agreement, as long as it is not delivered within 72 hours, it will be 30% of the loss, there are no exceptions!

2022 Tmall Delay Delivery Compensation Rules:

If the merchant does not deliver the goods within the time limit, it needs to pay 10% of the actual transaction amount of the goods to the consumer as liquidated damages.

If the gift promised by the merchant is not delivered within the time limit, liquidated damages must also be paid in accordance with the above compensation rules.

According to the ** rule, once the consumer successfully complains, the merchant needs to pay liquidated damages to the consumer and ** respectively.

It is worth noting that:

When we find a delayed shipment, the Tmall points that can be paid are also stipulated. At the minimum, the Tmall points we can get are 500, which means that if you should have received less than 500 points, you will also be paid out with 500.

The highest Tmall points that can be obtained is 50,000, that is, if the amount you need to pay has exceeded this limit, then you will still be compensated with 50,000 points.

The details are as follows:

1. ** store compensates 10% of the order amount, up to 100 yuan, such as buying 1,000 yuan of goods in ** store, if the merchant does not ship the goods within 48 hours according to the specified time, you can complain to him and get 100 yuan compensation.

2. Tmall store will compensate 30% of the order amount, up to 500 yuan. That is to say, if you buy 1500 goods in the Tmall store, if the merchant does not deliver the goods within 48 hours according to the specified time, you can complain to him and get a compensation of 500 yuan.

Tmall. Overtime Shipment Reimbursement Rules:

1. The payment status is in place, and the seller is out of stock and has not delivered the goods on time.

If the merchant fails to fulfill its commitment due to out of stock, the buyer can apply for a "out of stock" refund immediately after the transaction is generated in the "Purchased Baby". If the merchant fails to deliver the goods in time, in addition to the relevant penalties of Tmall, it must also compensate the buyer according to 30% of the actual payment** (excluding postage) (each transaction is not more than 500 yuan), and the liquidated damages.

Payment will be made in the form of Tmall points.

2. I have applied for a refund for being out of stock, and the merchant has ordered the delivery but has not received the goods.

If there is no tracking record of logistics after the seller clicks on delivery, you can apply for a refund of "not delivered at the agreed time" in the "Purchased Treasure" in the "Purchased Treasure" within the validity period after the seller delivers the goods (30 days for surface mail, 10 days for express delivery, and 3 days for virtual items). 3 days after the refund is created, the customer service will be asked to intervene, and Tmall will contact the merchant to ask the merchant to provide proof of delivery. If the merchant fails to deliver the goods within the time promised in the settlement agreement, in addition to the relevant penalties of Tmall, it must also compensate the buyer according to 30% of the actual payment** (excluding postage) (up to 500 yuan per transaction), and the liquidated damages will be paid in the form of Tmall points.

Tmall's specified delivery time is: within 48 hours.

Tmall merchants stipulate that the goods will be shipped within 48 hours, and if the delivery is delayed, the seller will communicate with the buyer.

Introduction to Shipment Compensation Rules:

1. "Delayed delivery": After the buyer pays, the merchant fails to complete the delivery within the agreed time limit, and there is no logistics collection record. If there is a delay in delivery, the merchant shall compensate the buyer by issuing a red envelope, and the denomination of the red envelope shall be calculated as 5% of the actual transaction amount of a single sub-order, and the minimum amount of a single transaction shall not be less than 5 yuan and not higher than 50 yuan.

2. "False delivery": If there is no logistics update record for more than 24 hours after the logistics "has been picked up", it will be regarded as false delivery. If the consumer complaint is established, 30% of the actual transaction amount of a single sub-order (5-500 yuan) will be paid.

3. "Out of stock": If the goods are not delivered within 72 hours after the "delayed delivery" (that is, after the consumer pays, the logistics status is still "not collected" or the order is not delivered) or the merchant independently admits to guess and refuses to deliver the goods if it is required to increase the price, it will be deemed to be out of stock, and the consumer complaint will be established, and 30% of the actual transaction amount (5-500 yuan) of the single sub-order will be compensated

4. After the compensation for "delayed delivery", as long as the merchant still has "false delivery" and "out of stock" behavior, consumers can still initiate "false delivery" and "out of stock" complaints, so a matching order can pay up to 35% of the actual payment amount, and the upper limit of compensation for orders paid within the same natural day by the same buyer and seller is 500 yuan.

5. If the merchant actually has the behavior of "false delivery", but the consumer complains about the "out of stock" behavior, the complaint will be established as "false delivery" (according to the judgment of Zhaoyuan of the merchant's actual behavior).

Tmall's delivery time is 48 hours, everyone needs to ship within 48 hours, if it exceeds 48 hours, the seller needs to communicate with the buyer, because once the delivery is overtimed and consumers are dissatisfied, they can complain.

Liquidated damages will be made according to 30% of the transaction amount, with a maximum of 500 yuan, and the platform will compensate in the form of consumption vouchers.

According to Article 70 of the Tmall Rules, if the goods are not delivered as agreed, the merchant shall pay 30% of the actual transaction amount of the product to the buyer (the maximum amount shall not exceed 500 yuan) as liquidated damages, which will be paid in the form of Tmall points.

However, because the maximum liquidated damages are not more than 500 yuan, the merchant needs to pay 500 yuan for the liquidated damages, and this liquidated damages will be paid to the buyer in the form of Tmall points in the same amount.

In addition, the seller clicked the "Delivery" button, but the actual delivery was not delivered within the agreed delivery time; The seller's delivery time is subject to the time recorded in the delivery company's system.

If the Tmall merchant fails to deliver the goods at the agreed time, the seller needs to pay 30% of the actual transaction amount of the product (the maximum amount is not more than 500 yuan) to the buyer as liquidated damages, which will be paid in the form of Tmall points.

How to do it better depends on your own ideas, everyone has an angel and a devil living in their hearts, hehe.

If you want to be kind, when the goods are delivered, there is no problem with your signature and inspection (there is a problem with the inspection must not be completed), the goods are accepted normally, the refund application is revoked, and the transaction is completed normally; Or you have decided that you no longer need the goods, then you refuse to accept it, and at the same time, the refund application can inform the seller that as long as it is a full refund, you can modify it to 7 days without reason to return, and the seller agrees to complete the refund application, and the refund is achieved;

If you want to insist on it, you directly refuse when the goods are delivered, and the refund application will not modify the reason, and the refund will still be refunded on the grounds that the delivery time is not as agreed. Refund Request: Once the refund is completed. You can initiate a complaint for breach of commitment through the complaint portal next to the transaction, and the seller will be punished by Tmall;

The one you are looking for is Tmall customer service, **customer service is not authorized to deal with Tmall problems. In fact, there is no better way to deal with it, only that method is harmful to the seller.

Are you a seller?

If the seller does violate the law, only 30% of the compensation can be paid to the buyer.

Or call ** to communicate with the buyer and ask him to modify the reason for the refund, and the buyer's words.

The application is not shipped according to the agreed time, and the next **will be processed.