Tmall sellers deliver false shipments, can I get compensation?

It's hard to say whether you can get compensation or not.

This is due to the merchant's false shipments. False shipping is when the seller "ships" the transaction, but does not actually ship the goods.

Since the Tmall platform stipulates that there must be logistics information within 48 hours after the product**, and the logistics information is the express delivery information rather than the merchant background delivery information, otherwise it will be regarded as false delivery; The Pinduoduo platform requires both product collection information and merchant delivery information.

If the buyer's order exceeds the inventory, and the goods cannot be replenished for a while, in order to cope with the platform's regulations on the delivery time, some merchants will carry out false delivery.

First, the front. Tmall.

2. Analysis. Tmall's original name was ****.

It is a comprehensive shopping network, which is separated from the network and operated by Zhejiang Tmall network. False delivery means that after the seller delivers the goods, under normal circumstances, a logistics will be updated before 24 o'clock on the same day, such as the express delivery has been received or something, if it is not updated before 24 o'clock on the same day.

3. What are the specific situations of false delivery on Tmall?

1. After the buyer makes the payment, the seller causes the buyer to apply for a refund on the grounds that the goods are defective or out of stock, so that the seller is actually unable to deliver the goods within the agreed delivery time;

2. After the buyer makes the payment, the seller unilaterally refuses to deliver or suspends the delivery due to his own reasons, such as worrying about getting a bad review in the future;

3. The seller clicked the delivery button, but the actual delivery was not delivered within the agreed delivery time. The seller's delivery time is subject to the time recorded in the delivery company's system.

Look at whether there is a logistics record to determine whether the seller is a false delivery.

False delivery means that the seller clicked on the delivery, if you can't see the logistics update, there is a possibility that the seller filled in the wrong number when filling in the tracking number, if the seller said that there was no mistake after asking, it is basically virtual delivery, if the logistics are updated, it is not moved in a certain place, and it is not updated, then it is not virtual delivery.

Tmall false ignition of goods punishment:

1. Shortage of stock or delayed delivery refers to the act of the merchant actually not delivering the goods within 72 hours after the buyer's payment, or customizing, pre-selling and other special circumstances and other judgment goods that have been separately agreed on the delivery time, and the merchant actually fails to deliver the goods within the agreed time, which hinders the buyer's purchase rights and interests. The delivery time of the merchant is subject to the time recorded on the official website of the courier company.

2. If the goods are out of stock or the delivery is delayed, the merchant shall pay 30% of the actual transaction amount of the product to the buyer (the maximum amount shall not exceed 500 yuan) as liquidated damages, which will be paid in the form of Tmall points.

3. Failure to deliver goods at the agreed time can be initiated in the following three transaction statuses: the transaction status is "the buyer has paid", the transaction status is "the seller has shipped", and the transaction status is within 0-15 days after the buyer confirms the receipt.

**Compensation standard for false delivery: pay 10% of the actual transaction amount of the product to the buyer as liquidated damages, and the maximum compensation amount shall not exceed 100 yuan, and the minimum shall not be less than 5 yuan, except for special goods.

The tracking number provided by the seller does not exist, or a tracking number has been provided that has already been received by someone else. You can contact the seller to see if the courier number provided by the other party is wrong, if it is written incorrectly, you can ask the other party to provide the correct tracking number. If the seller cannot be contacted, a refund can be made, and if the other party does not process it within 7 days, the payment will be automatically returned to the buyer's account.

If the official other party does have fraud, you can ask the customer service to intervene, and the buyer needs to provide the conversation information at the time of purchase, so that the customer service can verify the truth.

False delivery is suspected of fraud, false delivery is a kind of breach of commitment, once it involves false delivery, a full refund of the payment is certain, which is the most basic protection for the rights and interests of buyers, and then the two parties can negotiate on the issue of compensation, if the negotiation fails, you can apply for Tao Xiaoer to intervene and compensate for liquidated damages according to the regulations.

Legal basisArticle 36 of the "Norms for the Management and Handling of Violations in the Online Market".

If the seller violates the delivery time, transaction**, delivery method, etc., it must pay 10% of the actual transaction amount of the product to the buyer as liquidated damages, and the maximum amount of compensation shall not exceed 100 yuan, and the minimum shall not be less than 5 yuan, except for special goods. If the seller fails to take the initiative to pay the liquidated damages before the complaint is established, in addition to the liquidated damages to the buyer, the seller must also pay the same amount of liquidated damages to the buyer.

The compensation ratio for Tmall's false delivery complaints is as follows:

1. If the seller takes the initiative to negotiate with the consumer to deal with the complaint, the point deduction will be cancelled, and the liquidated damages paid to the consumer will be increased to 10% of the transaction amount of the product; If the platform intervenes in the handling and determines that the complaint is established, the point deduction will be cancelled, and in addition to compensating the consumer, the platform shall also pay the same amount of liquidated damages.

2. If the circumstances are serious, such as a large number of delayed shipments, measures such as deducting 6 points for category A and removing the goods from the shelves will also be taken.

4. Cool City Market: The original "** Cool City" Market Management Specification stipulates that the breach of the delivery time commitment shall be 10%, and it is now handled in accordance with the above-mentioned breach of commitment rules.

Tmall.

Tmall (foreign name: tmall, also known as Tmall**), formerly known as Tmall**, is a comprehensive shopping ** in China, which was separated from the ** network founded by Ma Yun, and operated by Zhejiang Tmall Network ****, which was established on January 11, 2012. Tmall is a B2C model, integrating thousands of brands and manufacturers to provide a one-stop solution between merchants and consumers.

As well as 7-day after-sales service with no reason to return and high-quality services such as shopping points cashback. On the morning of January 11, 2012, **** officially announced that it would be renamed "Tmall"; On March 29, Tmall released a new logo image. On February 19, 2014, Alibaba Group announced the official launch of Tmall Global.

In May 2021, Alibaba's "Tmall Hong Kong" was launched for trial operation.